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The City of Melrose uses vCloud Hybrid Service for backup, offloading test and development environments as well as creating new revenue streams.

"The difference between the vCloud Hybrid Service and a lot of the other providers that we looked at was the ability to move workloads around back and forth to and from the Cloud. The other providers simply didn't give us that capability."

ACI Specialty Benefits


Virtualization with Intelligent Operations Enables 55% Increase in Performance for ACI Specialty Benefits

Facing hyper-growth, ACI Specialty Benefits needed to ensure the company’s infrastructure was poised to proactively support the business. ACI moved to a virtualized data center and deployed vSphere with Operations Management in order to effectively load test, ensure adequate resources to handle demand, and onboard new customers more quickly and effectively. The company can now run applications at high service levels and maximize hardware savings through 40% higher capacity utilization and 50% higher consolidation ratios.

With the added visibility throughout its IT infrastructure, ACI has seen a 25% decrease in time spent on diagnostics and problem resolution. As a result of the operational efficiencies, the IT team is freed up to take on additional strategic initiatives.

“The first time looking at that single pane of glass was very surprising for us to see all of our different VMware infrastructure – at the data center, at headquarters, everywhere. Being able to see where we stood was a game changer.”

— Ryan Fay, Chief Information Officer, ACI Specialty Benefits



VMware Virtual SAN Helps Adobe Realize Vision of Software-Defined Data Center

As subscriptions to Adobe Marketing Cloud increased, the storage team had difficulties scaling the platform because of the legacy direct-attached storage (DAS) architecture. Since a traditional storage-area network (SAN) solution would be too expensive and complex and a physical overhaul of the storage infrastructure was out of the question, the team explored a virtual solution. After all, Adobe’s computing resources were already virtualized using VMware vSphere—why not do the same for storage? Adobe explored VMware Virtual SAN and determined it was exactly the kind of solution they needed. The results? Virtual SAN not only delivered a cost-effective solution, it also outperformed traditional SAN and DAS solutions. And since system administrators can operate Virtual SAN with no additional training, Adobe can devote their highly skilled storage experts to strategic projects and increase overall operations efficiency.

“Virtual SAN is a highly efficient solution compared to a traditional SAN or DAS approach. By aggregating storage into a single resource pool, Virtual SAN enables us to be much more cost conscious.”

“We can stand up a chassis with Virtual SAN in just hours,” van Rooyen says. Plus,“Virtual SAN has automation capabilities that allow us to deploy compute resources and storage resources as a single operation—in minutes, not hours or days.”

— Frans van Rooyen, Cloud Architect, Adobe

Aledo Independent School District (ISD)


For years, the IT team at Aledo Independent School District (ISD) managed thousands of standalone desktops across multiple campuses, laboriously updating software on a machine-by-machine basis. By virtualizing approximately 75 percent of its machines on the VMware Horizon View virtual desktop infrastructure (VDI), the district has vastly simplified IT management and streamlined online test administration while enhancing the end user’s experience.

"I would go into a computer lab, install software on 30 machines, connect to the server 30 times, and so on,” she says. “Then every summer, we’d send out a whole crew of IT folks to go computer by computer, cleaning up machines and doing general maintenance. It was incredibly time-consuming."

— Gayla Gideon, IT Director

Amdocs, Inc.


Discover why Amdocs chose VMware's Horizon Mirage to manage images across their various offices quickly and efficiently, reducing the burden on their support staff and significantly increasing their compliance with security concerns.

"People were excited about it, being able to tell a customer hey, I got this new backup program and I need to restore something, what do I do, you simply go into Windows Explorer or go to your desktop, right-click on the file folders that you'd like to restore, select the Horizon Mirage client menu, the restore menu, and select the version you want to restore. Point and click and you're done, it's that easy."

— Paul Navarro, IT Service Delivery Manager

Associated Surgeons and Physicians


Mid-market health services provider Associated Surgeons and Physicians has rapidly adopted server and client virtualization and gained significant new benefits, including better mobile and bring your own device (BYOD) support as well as improved disaster recovery (DR).

"Upgrading to a virtual infrastructure has helped us considerably in maintaining and increasing meaningful use expectations, with the ability to be virtual and have the redundancy that gives, along with the fact that VMs seem to run a lot more efficiently virtually. We have better ways to collect data, a lot more uptime, and a lot more efficiency, so we can collect more data from our customers."

— Ray Todich, Systems Administrator at Associated Surgeons and Physicians, LLC.

AT&T Hosting, Application & Cloud Services


Learn about implementing cloud technology to deliver and commercialize an adaptive and reliable cloud services ecosystem.

"This is a hybrid cloud that allows VMware clients to extend their private clouds into AT&T's network-based cloud using a virtual private network (VPN). And it melds the security and performance of VPN with the economics and flexibility of a public cloud. So the service is optimized for VMware's more than 350,000 clients."

— Chris Costello, Assistant Vice President of AT&T Cloud Services



With limited visibility into key performance metrics across a complex system, capacity planning was a bit of a guessing game for the IT staff at AutoTrader.com. VMware vRealize Operations Insight software enables them to proactively manage system performance, troubleshoot issues before they affect the business, and achieve a whole new level of business insight. These capabilities enable the IT team at AutoTrader.com to minimize system downtime, drive up consolidation ratios, and spend far less time on tedious manual tasks.

“vRealize [Operations Insight] shows us what’s happening in our environment, precisely as it’s happening. This technology is able to marshal huge amounts of data to inform real-time metrics, all presented in a single pane of glass.”

— Chris Nakagaki, Virtualization Architect, AutoTrader.com

Baltimore City Public Schools


Baltimore City Public Schools, with 85,000 students, leverages VMware Horizon to deliver their Common Core PARCC online testing as well as in their efforts to promote Digital Equality for all of their students.

“I was very pleased as we did our first pilot of VDI for PARCC testing. The state took notice of Baltimore City, and it was a complete success.”

“Digital equality is a key strategy for Baltimore City Public Schools.”

— Dr. Kenneth Thompson, Chief Information Officer, Baltimore City Public Schools

Baystate Heallth


VMware NSX Gives Baystate Health Security & Agility

Baystate Health found that VMware NSX is the model for healthcare networking, allowing them to be both highly secure and extremely agile in a rapidly changing environment.

“Both NSX and VSAN in the socket-based licensing model of VM allow us to predict our costs much more effectively, which is what the CIO has been big on.”

— Dave Miller, Enterprise Architect, Baystate Health

Benefis Health System


Benefis Health System enables bedside medication verification and charting with VMware AlwaysOn Point of Care. Through tap and go roaming of the desktop, providers can access patient information within seconds. The result: Clinical staff now view IT as something that can help, not hinder them in their work.

"If we were to remove the system right now, I don't know how people would react. I think they would melt down, because they've become so accustomed to being able to provide that care at the bedside. Being able to spend time with the patient and chart, and then go on to the next patient without having to run back to the nurse’s station for charting.

— Dustin Ostberg, Systems Administrator, Benefis Health System

BLDD Architects


BLDD Architects Enables Real-Time Collaboration in Secure Environment with Integrated Solutions from VMware and Bitdefender

— Dan Reynolds, Senior Systems Administrator

Bloomington Public Schools


Schools Put IT Savings Back into Kids and Classrooms with VMware NSX

To improve security, efficiencies, scalability and lower costs, IlliniCloud (Bloomington School District) turned to a VMware-powered Software-Defined Data Center underpinned by VMware NSX – the network virtualization and security platform.

“We estimate that each educational institution that joins our cloud can potentially cut its annual IT spending by 30 to 50 percent, freeing up money for other important educational needs while getting tighter security and data protection.”

— Jason Radford, Head of Cloud Operations, IlliniCloud/Bloomington School District

Buffalo Public Schools


Buffalo Public Schools (BPS) is leveraging VMware technology to enable broad access to computing for their students. The “BPS Desktop” initiative not only enables access to coursework for students from their homes, but Buffalo Public Schools also worked with community centers and libraries to enable access for those students who didn’t have a computer at home as well.

"Looking to the future we see much more in the way of students being able to access their curriculum materials anytime, anywhere they are, contributing to their learning."

— Bill Russo, Director of Instructional Technology, Buffalo Public Schools

Buffalo Public Schools


Buffalo Public Schools Delivers Anytime, Anywhere, Any Device Access to Coursework with a Virtual Desktop Infrastructure

Buffalo Public Schools (BPS) was challenged by aging personal computers, out-of-date software, insufficient device access, and an inconsistent user experience across its campuses and classrooms. Many existing computers were slow to boot, required constant maintenance, and were difficult to upgrade. With a new virtual desktop infrastructure (VDI) based on VMware Horizon®, BPS students and teachers now enjoy powerful, personalized workspaces and the latest software tools, consistently available at any time, in any location, on any device.

“With the BPS desktop, our students can now continue working on their projects at home, at their own pace, or in groups with their friends. It’s available to them 24 hours a day.”

—Carmen Robles, Instructional Technology Coach, Buffalo Public Schools

"Our plan is to have BPS desktop installed in every computer lab and on every desktop in all of our campuses and administrative offices.”

— Bill Russo, Director of Instructional Technology, Buffalo Public Schools

California Natural Resources Agency


California Natural Resources Agency Gains Agility Across Multiple Agencies Through a Software-Defined Data Center Strategy

A Briefings Direct podcast on how a large state agency is harnessing virtualization to do more with less and remain agile and efficient.

“We consider VMware a strategic partner. We basically only want to work with business partners. We don’t want to work with vendors, because we don’t need someone to sell us something and walk away. VMware has been hand-in-hand with us for this whole journey.”

“From looking at VMware, virtualization is the standard. If you don’t take it on, then you really won’t be able to respond to business needs. When the official IT organization becomes obsolete, there are going to be ad-hoc IT organizations and those would become the norm. If you want to be relevant, you have to use every tool set that you can to provide the business needs.”

— Michael Hom, Data Center Chief in the IT InfrastructureServices Branch for the California Department of Water Resources



CapGemini wanted to leverage the value of virtualization for ERP customers within its managed services line of business. After a rigorous, year-long evaluation of virtualization technologies, it decided to build a cloud-based managed services platform using VMware vSphere technology. The new platform allows Capgemini clients to reduce their ERP capitalization costs. In addition, the platform allows Capgemini to offer more stringent SLAs to clients at lower price points than is possible with traditional hosting architectures.

“Companies today are looking to become more competitive and innovative, but to also achieve sustainable cost reductions. Our VMware cloud managed services offering lets our clients achieve those objectives.”

— Anthony Palacios, , Principal and Cloud Services Business Leader, Capgemini

Choice Hotels International, Inc.


VMware's Software-Defined Data Center at Choice Hotels. Choice Hotels International leverages VMware's Software-Defined Data Center architecture by implementing vCloud Suite Enterprise to optimize capacity, ensure business continuity and disaster recovery, and shorten the time to provision infrastructure and applications.

Choice Hotels International, Inc.


Choice Hotels Slashes IT Provisioning Times and Improves Performance with VMware vRealize Suite

Choice Hotels explains how implementing vRealize suite is saving their developers time, and their company money. Automation is simplifying access to environments and slashing wait times from 4-6 week down to 30 minutes. Operations is detecting issues before they cause problems, so they can be addressed proactively, saving downtime, money, and frustration.

Choice Hotels International is one of the world’s largest and most successful lodging companies. The firm currently franchises more than 6,300 hotels in more than 35 countries and territories, representing more than 500,000 rooms. Choice brands include Comfort Inn, Comfort Suites, Quality Inn, Sleep Inn, Clarion, Cambria Hotel & Suites, MainStay Suites, Suburban Extended Stay Hotel, Econo Lodge, Rodeway Inn, and Ascend Hotel Collection.

“In day to day operations we’ve actually been able to find problems before they actually become downtime in our environments, so the tool has saved us money.”

“The release cycle was 4-6 weeks for an application stack to be stood up and handed over to the development teams. Today, using vRealize Automation, our java/middleware application stack is stood up inside of 30 minutes and requested by the end-user themselves, so infrastructure is no longer in the loop, and no longer seen as a roadblock by our application teams.”

— Joey Coco, Senior Virtualization Engineer, Choice Hotels International, Inc.

City of Avondale


City of Avondale Establishes Business Continuity and Protection for Critical Services with vCloud Air Disaster Recovery and vSphere

After implementing a hybrid cloud solution based on vSphere, the city of Avondale determined that it was positioned to take a major leap with its backup and disaster strategy. The city had local backup services for fast recovery. However, it had aims for a regionally separate disaster recovery site in case of a major catastrophic event in the Phoenix Metropolitan area. City staff saw emerging as-a-service options as a means to allow Avondale to achieve its business resumption goals at a level of cost and ease unavailable in the past.

“We reached our goal of 70 percent virtualization in just over a year within a year of using vSphere. VMware continuously advances its technology and provides options that allow us to build onto its solutions. As a CIO, that's critical when looking at strategic investments.”

— Rob Lloyd, CIO, City of Avondale
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