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Creative Solutions in Healthcare

 

Creative Solutions in Healthcare Improves Patient Outcomes with VMware vCloud Air

Creative Solutions in Healthcare decided to migrate from its co-located physical environment to the cloud to save costs, improve application availability, and update its core infrastructure to comply with HIPAA requirements. The company turned to VMware to migrate quickly to a more robust infrastructure. Using VMware vCloud Air, they gained the technology and control to achieve HIPAA certification and improve application availability while reducing the IT budget by one-third. The company has been able to extend its capabilities to the cloud and implemented a sophisticated electronic health record (EHR) system, including electronic prescriptions and online physician orders, to improve staff agility and patient care.

“The vCloud Air team had the best onboarding process for any IT project that I’ve been involved with in the last 20 years. We haven't looked back.”

“The infrastructure in a HIPAA-compliant environment needs to be secure with controls for change management and the right firewalls and technology to protect the perimeter. Before moving to vCloud Air, we had policies in place, but we didn’t have the infrastructure to support them. On vCloud Air, we’ve deployed technical controls on our core infrastructure and anti-virus and other solutions in a holistic approach to security that allows us to comply with regulations and achieve HIPAA certification.”

“We have better patient outcomes because of vCloud Air. Our use of the cloud translates directly to technology availability and better capabilities in the hands of our talented, compassionate staff.”

— Shawn Wiora, CIO, Creative Solutions in Healthcare

Union Hospital

 

Union Hospital Boosts Business Critical Application Performance on VMware Virtual SAN

Faced with aging hardware and maxed-out resources, Union Hospital preferred to replace its existing SAN and migrate to a different and better platform for its Tier-1 VM storage, Virtual SAN, a hyper-converged solution that provides scale-out capabilities and the best integration with the entire VMware stack. The decision not only saved money and helped right size their storage environment, it also solved key application performance challenges and freed up operational resources, positioning Union Hospital for future expansion.

“We actually had clinics calling us up to say how much faster the apps were running once they were in a pure Virtual SAN environment. … It seems like the more things we migrate to Virtual SAN, the more people are begging to be on it.”

— Chad Elliott, Network Systems Consultant, Union Hospital

Centre Hospitalier Chretien (CHC)

 

CHC Liege deploys Mirage on a large scale to manage all computers

CHC is a non-profit organization which consists of 6 hospitals, has 600 doctors and more than 3500 employees. In this video CHC explains how they used VMware Mirage to migrate their IT environment without data loss or downtime.

“The time to deploy a new desktop has been divided by 4. Mirage also helps us to centralize the management process in one place.”

— Thomas Wernher, ICT Assets & Configuration Manager, CHC Liege

Yorkshire and Humber Commissioning Support

 

Yorkshire and Humber Commissioning Support increases GP productivity and enhances patient care with VMware® Horizon™ 6

Yorkshire and Humber Commissioning Support (YHCS) is a key driver of innovation across GP surgeries and health centres throughout the region. YHCS wanted to provide greater flexibility for GPs and clinicians to enhance both patient and GP experience. The YHCS IT team chose VMware Horizon 6 to deliver Bring Your Own Device (BYOD) and the ability for GPs to access clinical applications from any location. The solution has transformed patient experience and GPs’ work/life balance whilst reducing the cost of desktop PCs.

“VMware Horizon 6 has been transformative on many levels. Enabling our GPs to access applications from any internet connected device means they can treat patients from the comfort of their own home, with the same speed and efficiency as if they were in the surgery.”

— Melanie Daly, Enterprise Architecture and Innovation, Yorkshire & Humber

Cleveland Clinic Abu Dhabi

 

Enhancing patient experience through technology

Cleveland Clinic Abu Dhabi went into construction in March 2010 and is scheduled for completion in 2015. The hospital’s management wanted to provide a best-in-class digital environment for all patients in order to give them the best experience possible and to ensure their stay is a comfortable as possible from every aspect.

The IT team naturally has to play a key part in this vision and, as a result, deployed vCloud Automation Center for improved managed and oversight of its infrastructure. Thanks to VMware, the time it takes to deliver applications to the hospital will be reduced from two weeks to 15 minutes – or by 70% - due to the automation capabilities of VMware’s solution.

“The key to our IT strategy when we began our journey here was starting with private cloud and growing to a hybrid cloud or a software-defined datacentre. I think that the real drivers for that were increased agility and achieving better time to market for our customers, whether that’s physicians who may need data for research, of the ability for us to rapidly upgrade and enhance products, enabling new services.”

— Mike Reagin, Chief Information Officer, Cleveland Clinic Abu Dhabi

Nederlands Herseninstituut

 

Netherlands Institute for Neuroscience(NIN) offers students stable and flexible workstations with Horizon (with View)

Desktop virtualization based on Horizon (with View) offers students who are working temporarily at the institution a stable and flexible workstation. They have access to complete functionality for data analysis, research and producing reports. At the same time the environment can easily be managed centrally using an image, so that installation and updates are rolled out centrally. Automatic replication of servers using Site Recovery Manager (SRM) also o¬ffers the institution easy and reliable contingency fallback. In the case of disaster, research can quickly be resumed from different locations.

“We now offer students 40 complete workstations they may freely use. Managing them has been set up centrally based on one image. So we can implement changes and updates quickly, and remotely”

— Adriaan Klop, IT manager

Nevro Corporation

 

VMware customers discuss how vCloud Air is changing the way they do business by providing them with flexibility which enables them with new innovations.

A video featuring vCloud Air customers as they discuss how VMware changes the way they do business. Customers featured include: Perforce Software, Legacy Reserves, Custom Windows System, Cloud Business, Carisbrooke Shipping, Bluefin Solutions, Iatric and Nevro Corp.

Iatric Systems

 

VMware customers discuss how vCloud Air is changing the way they do business by providing them with flexibility which enables them with new innovations.

A video featuring vCloud Air customers as they discuss how VMware changes the way they do business. Customers featured include: Perforce Software, Legacy Reserves, Custom Windows System, Cloud Business, Carisbrooke Shipping, Bluefin Solutions, Iatric and Nevro Corp.

Region Hovedstaden

 

VMware Professional Services to Bring Virtualization to Danish Health Care System. Working closely with a VMware Technical Account Manager, the region is making effective use of VMware Horizon View to support 25,000 clinicians. Region H had used VMware server solutions for several years, and they wanted to extend the benefits of virtualization out into the organization with a virtual desktop infrastructure (VDI). In particular, it wanted to give its 25,000 clinicians—who are on the front line of delivering care— fast, easy, and secure access to the IT systems they need to do their jobs. To do so, Region H decided to implement VMware Horizon View for desktop virtualization.

“The TAM felt like someone who was very much ‘our man’ and looked at things from our point of view. And this saved time and effort for us.”

— Morten Møllegaard, lead technical project manager working with Region H

Region Hovedstaden

 

VMware AlwaysOn Point of Care Solution helps improve patient care in Region Hovedstaden, the Capital Region of Denmark. By the mid-2000s, the Danish government regislated for healthcare providers to improve an impossible situation where legacy IT systems was negatively impacting patient care. Region H tasked its IT department with providing 25,000 healthcare workers with an e ective, fast and agile workspace, accessible from any device, anywhere. Out of a number of possible solutions, they chose the VMware AlwaysOn Point of Care Solution, leading to time savings, improved productivity, and reduced support costs.

“We chose VMware for this project because of its product and engagement flexibility, which we saw in the pilot phase. This has lived up to our expectations during the production implementation.”

— Morten Møllegaard, lead technical project manager

National Physician Services

 

VMware Webcast Series: Cloud Based Disaster Recovery in Action

No business likes to be vulnerable to downtime or loss of data. However, the complexity and expense of traditional disaster recovery solutions force many businesses to make tradeoffs, and operate with only a limited or no disaster recovery plans. VMware vCloud Air Disaster Recovery introduces native cloud-based disaster recovery capabilities for VMware vSphere virtual environments. Join us for this webcast and learn how recovery-as-a-service solution is helping businesses protect their environment by using the cloud. Customers featured in this webcast include: MIT Media Lab, National Physicians Services (NPS) and Plainview.

Customer Panel:

  • Michael Bletsas, Director of Computing, MIT Media Lab
  • Bryan Graven, CEO, National Physicians Services (NPS)
  • Jerry Sanchez, CIO, Hosting Operations, Planview

VMware Moderator:
  • Nicole Kim

“For National Physician Services, vCloud Air Disaster Recovery has been scalable, responsive and cost effective.”

— Bryan Graven, CEO, National Physician Services (NPS)

Iatric Systems

 

Iatric Systems, Inc. is using VMware vCloud Air to offer its healthcare software as a service to customers, reducing costs and increasing agility

Thanks to VMware’s vCloud Air solution, Iatric Systems can now offer their healthcare software as a service (SaaS) to its customers in a completely secure manner, reducing cost and increasing agility and scalability.

"The fact that vCloud Air has an ISO Certification, as well as a HIPAA High Tech Certification and they’ll sign a BAA, that gave us a, a very high degree of comfort and that’s something that we’ve been able to take and share with our customers and give them comfort as well."

— Shon Barrier, Vice President of Information Technology Services, Iatric Systems

Beaumont Hospital

 

Ireland’s Beaumont Hospital is using VMware’s vCenter Log Insight to deliver better IT services to its organisation through more efficient network usage and reduced downtime. It does this by delivering unparalleled visibility into its virtualized IT estate.

“As the hospital’s reliance on IT grew, the role of IT staff became steadily more complex. With all departments and every new project requiring some level of IT input, we realised we needed to run our infrastructure in a more efficient way. This meant investing in a solution which could offer us clear and comprehensive visibility into our server network. Using VMware vCenter Log Insight has allowed us to better track data centre trends and, as a result, make better, more informed decisions about our network to help increase efficiency and prolong the life-span of equipment. We’re also able to identify potential IT issues quicker than ever before meaning that downtime is almost non-existent and the end-user experience has improved.”

— David Kelly, ICT Virtualization Manager

Ziv Medical Center

 

Ziv Medical Center in Zefat previously had various distributed systems across the hospital and they wanted to unify them using a single solution which will be easy to manage, allow them to gain a unified view of all the systems simply and easily, and, of course, will be highly resilient. That's why they chose VMware View. The VMware view solution that they implemented at the zivMedical Center consists of two resilient storage systems that work in a cluster. This system caters for around 1,000 work stations. It's an environment that works as a 'Kiosk'. Their users enjoy a new work environment, a very fast one, with excellent response times. As a user logs in, he gets exactly what he needs. It's an environment that goes everywhere with him, it's dedicated to him - and roams with him. Doctors for example, may work in several different wards. They may finish work in one ward, log out, move to the next ward, log in - and receive a new environment that is adapted to their exact needs.

"The Ziv Medical Center in Zefat was founded roughly a century ago. It serves around 150,000 residents in the upper Galilee region, among them cities such as Karmiel, Kiryat Shmona, and Hatzor. This is the northernmost hospital in Israel and it therefore also often serves the IDF. They operate 1,000 PCs, 700 printers, and 80 servers, which are mostly VMware's. The vast majority of systems in the hospital are computerized. This includes labs, ORs, X Ray facilities, external infirmaries, hospital admissions, the trauma center and more. Our IT unit employs 11 people. One needs to understand that the systems we manage are life-supporting. These systems must be constantly up and running".

— Zion Levy, Head of IT Department, Ziv Medical Center

Benefis Health System

 

Benefis Health System enables bedside medication verification and charting with VMware AlwaysOn Point of Care. Through tap and go roaming of the desktop, providers can access patient information within seconds. The result: Clinical staff now view IT as something that can help, not hinder them in their work.

"If we were to remove the system right now, I don't know how people would react. I think they would melt down, because they've become so accustomed to being able to provide that care at the bedside. Being able to spend time with the patient and chart, and then go on to the next patient without having to run back to the nurse’s station for charting.

— Dustin Ostberg, Systems Administrator, Benefis Health System

National Physician Services

 

Formed by physicians over 10 years ago, National Physician Services (NPS) is a healthcare technology company located in Hartford, CT. NPS provides technology solutions to healthcare providers to support the workflow of practices that increase efficiency, fulfill regulatory requirements and enhance patient care. NPS purchased and implemented VMware hybrid cloud solutions to develop and test applications, reduce their CAPEX infrastructure, as well as use it for their disaster recovery implementation.

“Using the VMware vCloud Air platform, we now have the cutover capabilities to a mirror disaster recovery environment to ensure uptime for those critical systems our physicians use to threat their patients. This improves our ability to recover quickly from outages and allows us to reduce expenses from other technologies we used as contingency for any system issues. By utilizing the VMware vCloud Air Disaster Recovery technologies, we have reduced our existing RPO by 74% and our RTO by 90%.”

— Bryan Graven, Chief Executive Officer, National Physician Services (NPS)

Nevro Corporation

 

This video montage, which aired during Bill Fathers keynote session at VMworld 2014, features customers using vCloud Air. SAIC, Iatric Systems and Perforce Software discusses how VMware vCloud Air is changing the way they do business and how they have benefited.

“The ability to have vCloud Air be a transparent extension of our VMware environment allows us to prototype new applications internally and then deploy them to vCloud Air within a push of a button.”

— Jeff Wilson, IT Director, Nevro Corporation

Iatric Systems

 

This video montage, which aired during Bill Fathers keynote session at VMworld 2014, features customers using vCloud Air. SAIC, Iatric Systems and Perforce Software discusses how VMware vCloud Air is changing the way they do business and how they have benefited.

“The challenge was, how do we build a bigger system, vCloud Air has given us a solution that is cost effective, that is secure, that is robust, that is scalable but is something we can also implement very easily and rapidly for the customer”

— Shon Barrier, VP, Information Technology Services, Iatric Systems

Lakeridge Health Network

 

Lakeridge Health is one of the largest community hospitals in Ontario, Canada, serving more than 600,000 residents of Durham Region. Consisting of three acute hospitals, one specialty hospital, and several off-site facilities, Lakeridge Health manages more than 540 inpatient beds and employs more than 4,000 staff and physicians. Lakeridge Health is coming out of a multi-year capital freeze affecting IT. By deploying VMware Horizon (with View), Lakeridge Health now offers physicians bring-your-own-device (BYOD) and new remote access capabilities. Lakeridge Health also implemented VMware vSphere to bring its data center and Meditech clinical system hardware up to date. Benefits include improved patient privacy and hospital safety; improved physician satisfaction and remote access to systems; better data center performance; and hundreds of thousands of dollars of savings in hardware costs.

“When we evaluated the systems side-by-side on value—in terms of price for functionality—there was no question that VMware was the best choice. We’re talking about hundreds of thousands of dollars of difference.”

— Colin Stairs, CIO and Chief Privacy Office

Clalit Health Services

 

Clalit Health services virtualized their IT environment using VMware solutions

"I see VMware's SDDC revolution as an evolution for the infrastructure of the private cloud. today, all the subject of storage management, security and network is taking a lot of resources. If we are able to virtualize and automate these components, there is no doubt we could improve our savings and deliver a better service for our customers".

— Moshe Belker, Manager of 6 expert teams and 5 System and DBA teams
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