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TELUS Communications Company

 

Keeping customers satisfied is critical to business success. With business lines and subscribers growing, TELUS wanted to expand its customer support services using offshore workers while maintaining its reputation for delivering excellent customer experiences. Facing cost and security concerns, IT looked to a high-performance and flexible virtual desktop solution to support workloads moving offshore. IT looked to VMware. Today, VMware desktop virtualization securely and reliably delivers the same customer support applications used by its Canadian call center employees to offshore call center partners worldwide. A staff of just five IT workers supports the VMware® Horizon View™ deployment, which has more than doubled in four years to nearly 3,000 concurrent users and 5,000 unique desktops.

“I would recommend VMware Horizon View for a virtual desktop service. We’ve looked at a lot of different virtual desktop services over the years and I believe that the architecture of the Horizon View service provides the most flexibility in delivering services to customers.”

— Chris Fedje, Workplace Services Manager, TELUS

Colt Technology Services

 

Gideon Wilkins, Director of Strategic Partner Management at Colt Technology Services, explains how they have been using a broad range of VMware solutions, including Horizon Suite and vCloud Suite. The leading technology and services company has improved operations internally, as well as its external offering to customers, with Colt being able to support desktop-as-a-service and virtual data centers for both enterprise partners and the channel. The Software-Defined Data Center, in conjunction with vCloud Datacenter, will enable Colt to offer a feature rich service to its customers.

IBA

 

Alain Delaby, IT manager at IBA talks about his 10 years journey of using VMware virtualization and how it has helped him to have a good continuity of service with their main business applications.

“We are always looking what new features we can bring to our business to make it more reliable and easier to manage and that are the main interests. At this point, VMware is still meeting our expectations so we are continuing to work on that.”

— Alain Delaby, IT manager at IBA

Hamilton County

 

The job of a 20-person IT team supporting 1,000 government employees gets more difficult when the County begins considering a major software upgrade. That’s what IT staff experienced in Hamilton County, located just north of Indianapolis. When Hamilton County had to upgrade to Microsoft Windows 7 and Office 2010, IT staff knew many of its PCs weren’t powerful enough to run them, so they looked to VMware and Unidesk solutions for help. In combination, VMware® Horizon View™, Unidesk, Dell storage and servers, and zero clients are enabling Hamilton County to achieve all of its desktop virtualization goals—from improved IT staff efficiency and enhanced workforce mobility to greater security and resiliency from desktop failure and disaster. The solution has increased IT agility by reducing provisioning times from hours to minutes, and improved anytime, anywhere employee access to data, applications, and desktops for all county employees.

“Desktop virtualization would allow us to reuse these PCs and extend their life. Plus, our public offices could introduce initiatives or application requirements at any time. Virtual desktops would give us a faster, easier way to respond to these requests while maintaining the high standards of security and service we are known for in our county.”

— Chris Mertens, Director of IT for Hamilton County, Indiana

Mecklenburg County

 

Mecklenburg County chose Horizon View, over Citrix and Microsoft, to securely mobilize and empower nearly 6,000 county employees. This video takes a deeper look into Mecklenburg County's field workers, including Parks and Recreation and Youth and Family Services, who leverage mobile devices to access their virtual desktops while traveling throughout the county. Now they can securely access and input information on the go, to better protect and serve the community.

"Social workers have told us that getting immediate access to their applications and replacing their bulky paper case files with a small tablet has improved their safety. Without all of that paperwork, their risk of being targeting is lower. They enjoy coming to work more now. They say their travel time has been greatly reduced while their productivity and safety has been significantly increased."

— Cliff Dupoy, Director of Technical Services

Universiti Teknikal Malaysia Melaka

 

UTeM needed to improve the availability of its critical business applications and deliver them cost-effectively; make infrastructure resources available for research projects faster and more efficiently and provide students with mobile access to desktops so they could learn anytime from any location. By deploying end-to-end VMware virtualization, the university has cut its datacenter infrastructure costs by 45 percent, and is implementing student mobility programs and a private cloud

"By providing a reliable, environmentally friendly, agile infrastructure at a reasonable cost, VMware has put itself at the heart of our current and future planning."

— Zainudin Salleh, IT Officer, Computer Center, UTeM

Hong Kong Housing Society

 

The Housing Society has offices throughout the city-state, and when swine flu reached Hong Kong in 2009, the organization realized it needed an alternative location to ensure some employees could still access vital tenancy information and critical services should there be an infectious disease epidemic or natural disaster. The organization virtualized its data center five years ago on VMware vSphere® to consolidate its sprawling physical infrastructure and has achieved 94 percent virtualization. All mission critical applications are now virtualized, including its iHousing system for tenancy management, Microsoft Exchange Server, and Oracle JD Edwards financial application. The organization worked with VMware to design and implement a virtual desktop infrastructure solution delivered by VMware® Horizon ViewTM.

"A virtual desktop solution delivers greater flexibility to our employees because the data follows them rather than tying them to a single location. We had a strong relationship with VMware and existing expertise in the vSphere server virtualization software, and so it made good business sense to virtualize our desktops with VMware."

— Kenny Ho, Senior Manager

Cloud on Demand

 

When cloud vendor and Hybrid Cloud enablement partner, Cloud on Demand, looked for a solution that would pave the way for its business and provide the basis for the cloud and hybrid cloud services it sought to provide customers, the company elected to invest in the VMware SDDC (software-defined data centre) as its technology of choice.

“A huge benefit for us is that we have an immediate addressable market. Using the VMware technologies we have been instantly accepted in the market, without having to now educate and court them. This also extends to the training of our reseller base, who are already comfortable with the VMware technologies,”

— Jonathan Kropf, CEO at Cloud on Demand

North Carolina State University

 

Everywhere you look on today’s university campuses, you see devices—from laptops to smartphones to tablets. NC State University is no exception. It set the model for how to successfully embrace leading-edge technology and the bring your own device (BYOD) trend with the opening of the James B. Hunt Jr. Library in April 2013. In support of NC State University’s blended learning vision, VMware® Horizon View™ enables anytime, anywhere, any-device access to applications and data, including demanding 3D graphics applications. Desktop services are available anywhere they are needed—on or off the campus—fully supporting a distributed computing environment and student, faculty, and staff device preferences.

“The Hunt Library is the visible lighthouse that says this is a technology leader and it’s everything from the high resolution rooms where you can do innovation to the virtualized desktops that allow students, faculty, and staff to use their services anywhere, anytime they need them.”

— Dr. Marc Hoit, Vice Chancellor for IT and CIO, NC State University

North Carolina State University

 

There is no substitute for experience when it comes to operating powerful machines. As part of Naval ROTC training at NC State University, midshipmen learn how to drive any vessel in the U.S. Navy fleet. NC State University Libraries deployed VMware® Horizon View™ to securely deliver a virtual environment with the 3D graphics required for ROTC training. Authorized users can securely access the entire simulated training environment in software from a multipurpose creativity studio. Yet 3D virtualization isn’t just for training, NC State University students, faculty, and staff in other disciplines can also use virtual desktops to access critical 3D design software such as SolidWorks and AutoCAD.

“Naval ROTC is using Hunt Library resources for a simulation program that gives us the flexibility to build different scenarios, different classes of ships, train the students, and then tear that training down in an instant and move the resources over to something else. That flexibility is exactly what universities need in the future.”

— Dr. Marc Hoit, Vice Chancellor for IT and CIO, NC State University

Somerset School District

 

K-12 education has changed dramatically in recent years. According to Sara Eichten, principal at Somerset Middle School in Wisconsin, “The Common Core State Standards have drastically changed what we need to be doing with our students in both English language arts and mathematics, as well as focusing on disciplinary literacy in science, social studies, and other related arts classes.” So in May 2013 when Somerset School District was selected to participate in a pilot program to test the Smarter Balanced Assessment Consortium (SBAC) platform to meet the requirements of the Common Core State Standards Initiative, it looked to VMware for help. VMware® Horizon View™ helped ease the deployment of the rigorous testing platform and deliver a seamless user experience to students.

"With VMware Horizon View, we didn’t experience any technical issues when we did the [Smarter Balanced] pilot. People were concerned about audio sound quality, videos, mouse movements—those things that are critical in high-stakes testing—but we saw no performance issues whatsoever in our environment. The virtual environment performed the way we expected it to, and we’re very happy with the results.”

— Ryan Sicard, Director of IT, Somerset School District

Peconic Bay Medical Center

 

Peconic Bay Medical Center discusses VMware Horizon View and Siemens Soarian information access for their Healthcare technology needs.

Kishwaukee Health

 

Northrim Bank

 

Northrim Bank believes that customers deserve the very highest level of service. VMware Horizon View is helping the bank meet its “Customer First Service” goals by enabling workforce mobility between headquarters and branch offices, and serving as a critical component of the bank’s “branch in a box” high-availability solution. Horizon View—together with Cisco UCS E-Series Servers and Atlantis Computing ILIO data-storage technologies—reduces costs, keeps the bank in compliance, and enables always-on access to applications for business-critical processes performed by management, bank tellers, and loan originators.

“With Horizon View, provisioning desktops, which used to be a very difficult, very manual task has become automated and it’s easy for us to deploy not just one or two, but 10 or 20 desktops within a few minutes. With the ability to have different snapshots, different versions and different gold images, we can tailor the user desktop to the business need.”

— Erick Stoeckle , Network and Systems Manager, Northrim Bank

Peconic Bay Medical Center

 

Peconic Bay Medical Center discusses VMware Horizon View and Siemens Soarian information access for their Healthcare technology needs.

Mecklenburg County

 

The Mecklenburg County technical services team chose to deploy VMware Horizon View—over Citrix and Microsoft solutions—to securely mobilize and empower nearly 6,000 county employees. As part of the North Carolina county’s “One Person, One Device” initiative, executives, Youth and Family Services social workers, Park and Recreation employees, and Food Service inspectors use tablets and virtual desktops to securely access and input information on the go. Now more productive employees better reach and serve constituents while saving the county an average of $3.2 million per year.

"The benefits of using VMware Horizon View are in hardware cost and time savings. It equals out to be about $3.2 million savings per year for the organization. That's money that we can put back into services for the citizens of Mecklenburg County."

— Cliff DuPuy, Director of Technical Services Mecklenburg County, North Carolina

SSOE Group

 

Collaboration with talent around the world is one of SSOE Group’s central business models. Horizon View enables employees and authorized contractors—from Toledo and Tennessee to Mumbai, Shanghai, and Singapore—to securely work together on graphically intense, centralized designs and 3D models. The solution brings everyone together virtually, increasing efficiency while protecting client and SSOE intellectual property.

Softcat

 

In this video, we hear from Sam Routledge, Solutions Director at Softcat, about how the solutions provider and reseller has been enabling its customers to move towards private and hybrid cloud and the Software-Defined Data Center with VMware.

"We work with VMware because they are really the standard in infrastructure virtualization. We had really really good times with them over the years. Our customers think it’s fantastic, the products rock solid, rarely any issues & by and large our customers just want to do more with VMware and with virtualization which is obviously great for us."

— Sam Routledge, Solutions Director at Softcat

Cork Institute of Technology

 

Cork Institute of Technology (CIT) is a Third level college based in the south of Ireland in Cork. The challenges they were looking to address in CIT was in relation to the online delivery of cloud computing courses. VMware View allowed them to deploy virtual desktops to the students and also they choose vCloud Director Product to deploy labs to students as well. Since these students use their own vAPP; with vCloud director, the vAPPs are segregated and they are isolated from other vAPPS so they can manipulate these tools, test these tools and not affect the network surrounding.

"We have been forging industry links with VMware and we had worked quite closely with VMware in developing cloud computing academic programmes and it was through these links and through the positive experience we had with VMware products previously that we decided to choose VMware View as the desktop deployment solution and vCloud Director."

— Irene Griffin, Cloud Computing Officer, Cork Institute of Technology

Mansfield District Council

 

VMware helped the Mansfield District Council to swiftly migrate its PCs and laptops from Windows XP to Windows 7, while at the same time providing a more flexible and secure working environment.

“After assessing the options available VMware Horizon View was the clear choice for us as it addressed all our business concerns, including mobility, cost control and migrating to Windows 7 in one go. It delivers a flexible infrastructure, streamlines operations and is easy to use. Phoenix Software was also a great team to work with and we couldn’t have asked for a more efficient and helpful partner at this time.”

— Christine Marsh, IT Manager at Mansfield District Council
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