TELUS Communications Company
Keeping customers satisfied is critical to business success. With business lines and subscribers growing, TELUS wanted to expand its customer support services using offshore workers while maintaining its reputation for delivering excellent customer experiences. Facing cost and security concerns, IT looked to a high-performance and flexible virtual desktop solution to support workloads moving offshore. IT looked to VMware. Today, VMware desktop virtualization securely and reliably delivers the same customer support applications used by its Canadian call center employees to offshore call center partners worldwide. A staff of just five IT workers supports the VMware® Horizon View™ deployment, which has more than doubled in four years to nearly 3,000 concurrent users and 5,000 unique desktops.
“I would recommend VMware Horizon View for a virtual desktop service. We’ve looked at a lot of different virtual desktop services over the years and I believe that the architecture of the Horizon View service provides the most flexibility in delivering services to customers.”
Mansfield District Council
VMware helped the Mansfield District Council to swiftly migrate its PCs and laptops from Windows XP to Windows 7, while at the same time providing a more flexible and secure working environment.
“After assessing the options available VMware Horizon View was the clear choice for us as it addressed all our business concerns, including mobility, cost control and migrating to Windows 7 in one go. It delivers a flexible infrastructure, streamlines operations and is easy to use. Phoenix Software was also a great team to work with and we couldn’t have asked for a more efficient and helpful partner at this time.”
St Edmund’s College
St Edmund’s College needed to increase the efficiency and reliability of its IT estate, while enabling a new BYOD solution for pupils and teachers within the school. Using VMware software, the school has virtualized 95% of its servers and 70% of its desktop PCs, providing a new, central platform for managing IT.
“We’re really excited by what VMware’s technology has brought to St Edmund’s College. By giving pupils the opportunity to use their own devices, the children have become much more engaged within lessons and are able to experience new ways of working. Being able to access the school network from home or within the boarding houses is also allowing them to become more efficient and independent learners. Alongside this, we’ve also seen some significant cost and environmental savings for the school through increased energy efficiency and reduced maintenance costs.”
Sydney Adventist Hospital
Sydney Adventist Hospital is the largest single-campus private hospital in New South Wales. With the healthcare industry recognising client Electronic Medical Records (EMR) as a cornerstone of reforms, this hospital decided to review how it delivered systems and applications in a clinical environment. By deploying systems based on VMware Horizon View, the hospital has streamlined patient care and boosted the productivity and performance of its medical practitioners. In only two months, this leading Sydney specialist hospital transformed its processes from paper-based to paperless. In this case study and videos, a range of people, from the Head of IS to clinicians, talk about how VMware’s solutions have revolutionised the way the hospital runs. The benefits of access anywhere on any device became rapidly clear to everyone, and now the staff have full access to all patient data concurrently, and from any location and device.
ITSAM in Sweden is an public sector organisation formed to provide IT support and services to educational establishments across 6 different municipalities. One of the main challenges they faced was having the ability to operate in such a large region. If a computer went down, they would send an engineer out to fix it, this proved to be very inefficient and costly. With unique desktops you get unique problems, so ITSAM implemented VMware View so that they could easily replicate desktops to hundreds of students. This has enabled their end users to access their desktops from any location at anytime. It has also enabled teachers to easily provide additional applications to support students that need extra tuition enabling the students to work on these from home. ITSAM have recently started a proof of concept with Horizon, to enable them to manage their applications more efficiently.
“The benefit to the end users is that they can access their own desktop from any client around the world, it does n’t matter where they are. Also the school can make sure they provide the correct applications to the right students at all times.”
To improve operational efficiencies, Hertz International had a choice of either refreshing its existing infrastructure across its European locations at considerable expense, or implementing newer technologies. In addition to centralising the server estate, Hertz International wanted to simplify its complex desktop infrastructure, which constituted a considerable capital investment. Having over 4,000 PCs and laptops spread over 1,000 sites around Europe, upkeep and maintenance of these were real issue in terms of time, resource and cost. Following a review of the major offerings on the market, Hertz International decided to implement VMware View as it best suited the organisation’s needs and would easily integrate with its existing server virtualization infrastructure. It also made a decision to replace legacy desktop devices with zero client Wyse terminals.
“By virtualizing our server and desktop estate with VMware, we’ve cut costs, dramatically simplified our IT infrastructure and transformed how we support over 1000 desktops in our service centre in Dublin. We’re able to create and deliver even more innovative technology services to our users, while enhancing the experience we provide to our customers. The platform VMware has enabled us to build has given us extremely strong foundations to realise even greater benefits, as we add more and more services and extend the research of the programme internationally.”
Alma Mater Studiorum - Università di Bologna
The University of Bologna has chosen VMware to create state-of-the-art teaching laboratories equipped with Samsung ThinClient, with ThinApp and VMware View 5 based on Cloud infrastructure managed by vSphere 5
"At the software selection stage we looked at Citrix and other open-source offers, but the VMware solution turned out to be the best in terms of cost, efficiency and simplicity of infrastructure."
BancVue is one of the fastest growing companies in the financial space. Their charter is to help credit unions and small banks compete with mega banks by providing them innovative products and services.
“One of my goals as the VP of Systems Operations in the datacenter is to have a private cloud where we are fully in control of who touches the servers, what is being administered on the servers, and able to give those results to auditors upon request.”
Massachusetts College of Pharmacy and Health Sciences
MCPHS liked the way thin-client architecture streamlined IT management and reduced client-hardware costs in the practice pharmacy lab. Therefore, the college decided to migrate all campus PCs to thin client technology backed by VMware View.
“With VMware View, we’re able to improve productivity by allowing our faculty, staff and students to access our virtual technology center from home, their iPads, their wireless laptops – they can access their desktop from anywhere in the world.”
ESSEC Business School
To ensure homogeneity of a fleet composed of 1200 computers, integrate the devices of students and teachers (BYOD) and lighten the IT maintenance expenses. Virtualization of 500 workstations (soon 700 and ultimately 1500) with virtualization of applications to eliminate the conflicts. Provisioning of non-persistent environments (which eliminates profile management). Cross-device portability.
“An institution like ESSEC cannot escape the tidal wave of “Bring your Own Device!” Thanks to VMware, we were able to finally free ourselves from material constraints to offer our users access at any time, from anywhere and from all devices."
Two prime examples of organizations that have gleaned huge benefits from high degrees of virtualization and aggressive cloud computing adoption.
"What this cloud ecosystem has delivered for us is our ability to say 'yes', and get more done faster, better, cheaper. The correlating effect of that is we ... deliver projects for the business, because that’s really what business alignment is. I do what they want and I give them some counsel along the way."
Union Mutual of Vermont
See how Union Mutual replaced its aging desktop environment with VMware View helping to reduce the company’s support costs and management overhead.
“In my opinion, VMware View virtual technology is the de facto standard for companies that need a stable, robust, sustainable desktop architecture.”
Morgan County Schools
Georgia K–12 School District Virtualizes Desktops to Improve Student Services, Simplify IT Management, Embrace Change
“Desktop virtualization gives teachers and faculty a better desktop experience; eases IT repair and management; cuts costs; and enables the school district to adapt readily to advances in educational tools and methods.”
Beaufort Memorial Hospital
See how Beaufort Memorial Hospital virtualized its datacenter applications using VMware vSphere and extended virtualization to the desktop by deploying VMware View coupled with Imprivata OneSign® Single Sign-On software.
“Desktop virtualization and single sign-on eliminate barriers to clinicians’ adoption of CPOE. One physician told me, ‘Finally you’re doing something for us instead of to us.’”
Learn how using VMware View allowed Seattle University to virtualize their legacy campus computer devices and provide remote desktop access to students, faculty, staff and alumni.
"We wanted to find a solution that didn't require us to stay on that three-year refresh cycle to keep up with student technologies and student application needs."
University of South Carolina Upstate
Learn how the University of South Carolina Upstate is improving the manageability of its desktop environment with VMware View. The university calculates that it has reduced its power costs by $6,862 annually.
“With VMware View, we can be more responsive to our faculty, so they can support active learning and do a better job engaging students.”
Explore how Seattle University improves IT Services with datacenter virtualization and VMware solutions. The university has improved the secure access and delivery of applications to both staff and students.
“In the past, deploying new applications to all the campus desktops was a week’s work for several people four times a year. Now it takes just one person a matter of hours, and we haven’t had to replace the legacy devices.”
Massachusetts College of Pharmacy and Health Sciences
Explore how the Massachusetts College of Pharmacy and Health Sciences uses VMware technology to virtualize its desktop and datacenter environments, providing outstanding service with a small IT staff.
“We need to implement tools that allow us to provide a high level of service with a small IT staff. Desktop virtualization lets us push applications out quickly and efficiently to transform the way students and faculty access and share information.”
Central Community College of Nebraska
Desktop Virtualization Improves Academic Access at Central Community College of Nebraska
“Students understand the power of connectivity. They respond to it. And VMware virtualization helps our technology keep pace with those students.”
“VMware View and ThinApp virtual desktop infrastructure is not only easy to manage and cost-effective to scale, it has also freed up our IT team to focus its time on improving the end user experience rather than on constant firefighting. The opportunities View has opened up far more flexible ways of working not only improves the experience for staff and students, but also gives us a real competitive advantage in attracting new students to the College.”