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Bank of Tokyo-Mitsubishi UFJ, Ltd.


In what is believed to be the world’s largest documented VDI deployments, the Bank of Tokyo-Mitsubishi-UFJ, in partnership with Wyse and IBM, has deployed over 50,000 virtual desktops as it continues a multi-year, multi-million dollar IT transformation project. A combination of View and ThinApp is supporting the Bank’s drive to lower CAPEX and OPEX while increasing security, availability and the delivery of business-critical services.

“Desktops are in many ways the lifeblood of the company’s daily work, so it makes sense to keep them on a central server where we can make sure nothing goes wrong. Being able to give users an optimum working environment, and helping them benefit from new advances in technology, is something that we as IT professionals find very motivating”

— Jun Nishi, Senior Manager, Global Communication

Delhi International Airport


India’s number-one airport scores another first by adopting virtual desktops, improving availability and boosting employee efficiency

“We were excited to be entrusted with the responsibility of rolling out the virtual desktop initiative at DIAL. The success of the project was a matter of prestige as well as challenge for DIAL, as it would pave the way for similar replication of technology across the group.”

— Mr IP Rao, Cheif Executive Officer

Hertz International


To improve operational efficiencies, Hertz International had a choice of either refreshing its existing infrastructure across its European locations at considerable expense, or implementing newer technologies. In addition to centralising the server estate, Hertz International wanted to simplify its complex desktop infrastructure, which constituted a considerable capital investment. Having over 4,000 PCs and laptops spread over 1,000 sites around Europe, upkeep and maintenance of these were real issue in terms of time, resource and cost. Following a review of the major offerings on the market, Hertz International decided to implement VMware View as it best suited the organisation’s needs and would easily integrate with its existing server virtualization infrastructure. It also made a decision to replace legacy desktop devices with zero client Wyse terminals.

“By virtualizing our server and desktop estate with VMware, we’ve cut costs, dramatically simplified our IT infrastructure and transformed how we support over 1000 desktops in our service centre in Dublin. We’re able to create and deliver even more innovative technology services to our users, while enhancing the experience we provide to our customers. The platform VMware has enabled us to build has given us extremely strong foundations to realise even greater benefits, as we add more and more services and extend the research of the programme internationally.”

— Paul Bermingham, Staff Vice President, Information Technology Services, Hertz International



ITSAM in Sweden is an public sector organisation formed to provide IT support and services to educational establishments across 6 different municipalities. One of the main challenges they faced was having the ability to operate in such a large region. If a computer went down, they would send an engineer out to fix it, this proved to be very inefficient and costly. With unique desktops you get unique problems, so ITSAM implemented VMware View so that they could easily replicate desktops to hundreds of students. This has enabled their end users to access their desktops from any location at anytime. It has also enabled teachers to easily provide additional applications to support students that need extra tuition enabling the students to work on these from home. ITSAM have recently started a proof of concept with Horizon, to enable them to manage their applications more efficiently.

“The benefit to the end users is that they can access their own desktop from any client around the world, it does n’t matter where they are. Also the school can make sure they provide the correct applications to the right students at all times.”

— Thomas Sjoholm, IT Professional, ITSAM

Mansfield District Council


VMware helped the Mansfield District Council to swiftly migrate its PCs and laptops from Windows XP to Windows 7, while at the same time providing a more flexible and secure working environment.

“After assessing the options available VMware Horizon View was the clear choice for us as it addressed all our business concerns, including mobility, cost control and migrating to Windows 7 in one go. It delivers a flexible infrastructure, streamlines operations and is easy to use. Phoenix Software was also a great team to work with and we couldn’t have asked for a more efficient and helpful partner at this time.”

— Christine Marsh, IT Manager at Mansfield District Council

Nederlands Scheepvaartmuseum (Netherlands Maritime Museum)


National Maritime Museum reduces log-in times and energy consumption with VMware

The National Maritime Museum in Amsterdam holds the most important collection of historic maritime documents in the world. Its historic premises are also often rented for large-scale events. The Museum wanted to reduce its employees’ log-in times dramatically. In addition, they needed a solution that could specifically support the live streaming of large video files. Finally, the National Maritime Museum wanted to save energy, in order to comply with its Corporate Social Responsibility (CSR) guidelines. VMware Horizon and UEM were the solution to these problems.

“Two departments depend substantially on multimedia. Now these staff can work easily with heavy applications, wherever they are and whatever device they are using. Everything also runs a lot faster.”

— René Schröder, Chef ICT



NetApp delivers secure, seamless virtualized desktops and applications for nearly 10,000 users in 12 days using VMware Horizon

NetApp® wanted to improve its security within the engineering environment with secure virtual desktops to enhance employee productivity and provide access to resources from anywhere. The company needed centralized desktop management to quickly deliver a robust desktop environment to employees and enable employee workflow simplification. Leveraging VMware Horizon®, NetApp successfully deployed virtualized environments globally to nearly 10,000 users in 12 days. Users have secure access to internal resources within a familiar desktop experience across devices and NetApp corporate offices.

“We’ve been able to increase productivity by enabling engineers to start and stop work whenever they need to. Engineers don’t have to be chained to their desks in order to get work done securely. Whether building code on a work laptop or reading internal wikis on a phone, employees can access a secure environment from all devices without a diminished experience.”

— Chris Gebhardt, Senior Technical Marketing Engineer, NetApp

St Edmund’s College


St Edmund’s College needed to increase the efficiency and reliability of its IT estate, while enabling a new BYOD solution for pupils and teachers within the school. Using VMware software, the school has virtualized 95% of its servers and 70% of its desktop PCs, providing a new, central platform for managing IT.

“We’re really excited by what VMware’s technology has brought to St Edmund’s College. By giving pupils the opportunity to use their own devices, the children have become much more engaged within lessons and are able to experience new ways of working. Being able to access the school network from home or within the boarding houses is also allowing them to become more efficient and independent learners. Alongside this, we’ve also seen some significant cost and environmental savings for the school through increased energy efficiency and reduced maintenance costs.”

— Paulo Durán, Headmaster, St Edmund’s College

Sydney Adventist Hospital


Sydney Adventist Hospital is the largest single-campus private hospital in New South Wales. With the healthcare industry recognising client Electronic Medical Records (EMR) as a cornerstone of reforms, this hospital decided to review how it delivered systems and applications in a clinical environment. By deploying systems based on VMware Horizon View, the hospital has streamlined patient care and boosted the productivity and performance of its medical practitioners. In only two months, this leading Sydney specialist hospital transformed its processes from paper-based to paperless. In this case study and videos, a range of people, from the Head of IS to clinicians, talk about how VMware’s solutions have revolutionised the way the hospital runs. The benefits of access anywhere on any device became rapidly clear to everyone, and now the staff have full access to all patient data concurrently, and from any location and device.

TELUS Communications Company


Keeping customers satisfied is critical to business success. With business lines and subscribers growing, TELUS wanted to expand its customer support services using offshore workers while maintaining its reputation for delivering excellent customer experiences. Facing cost and security concerns, IT looked to a high-performance and flexible virtual desktop solution to support workloads moving offshore. IT looked to VMware. Today, VMware desktop virtualization securely and reliably delivers the same customer support applications used by its Canadian call center employees to offshore call center partners worldwide. A staff of just five IT workers supports the VMware Horizon View deployment, which has more than doubled in four years to nearly 3,000 concurrent users and 5,000 unique desktops.

“I would recommend VMware Horizon View for a virtual desktop service. We’ve looked at a lot of different virtual desktop services over the years and I believe that the architecture of the Horizon View service provides the most flexibility in delivering services to customers.”

— Chris Fedje, Workplace Services Manager, TELUS



ASVZ heeft een grote groep ambulante medewerkers die bij de cliënt thuis toegang tot de applicaties moeten hebben, maar ook artsen die overal toegang tot de gegevens van cliënten moeten hebben. Dankzij desktopvirtualisatie van VMware met tweeweg-authenticatie hebben medewerkers overal toegang tot hun virtuele desktop. Hiermee heeft ASVZ het "any place, any time" en bijna "any device" gerealiseerd.

"Samen met onze partner hebben we binnen tien weken een productierijpe virtuele desktop omgeving opgezet. We hebben een zogenaamde ‘golden image’ ontwikkeld voor distributie en authenticatie. Hierdoor hebben medewerkers via hun desktop snel en veilig toegang tot de applicaties die zij voor hun werk nodig hebben."

— Leon Urbanus, Hoofd ICT, ASVZ

Nederlands Scheepvaartmuseum (Netherlands Maritime Museum)


Het Scheepvaartmuseum reduceert inlogtijden en energieverbruik met VMware

Medewerkers kunnen nu dankzij de kortere inlogtijden eerder aan de slag. De bottlenecks van mobiel werken zijn opgelost. Door de toegenomen computerkracht gaat bijvoorbeeld het werken met grote multimediabestanden nu stukken sneller. Hiermee is de gewenste flexibele werkomgeving gerealiseerd. Het automatisch uitloggen van medewerkers leidt ertoe dat minder licenties nodig zijn. De nieuwe oplossing is energiezuiniger en vergt beduidend minder beheer. Nieuwe werkplekken zijn eenvoudig, snel en tegen een lage prijs te realiseren.

“Twee afdelingen leunen zwaar op multimediagebruik. De medewerkers daar kunnen nu moeiteloos, waar ze ook zijn en met welk apparaat ze ook werken, met zware toepassingen aan de slag. Bovendien werkt alles een stuk sneller.”

— René Schröder, Chef ICT

Appenzell Ausserrhoden Informatik


NEW - Appenzell Ausserrhoden Informatik schafft für den Kanton einen New Electronic Workplace

Der Arbeitsplatz der Zukunft ist flexibel und bietet individualisierte Möglichkeiten für die Wahl des Arbeitsortes und der Arbeitszeit. Dieser Grundsatz ist im Personalleitbild der kantonalen Verwaltung des Kantons Appenzell Ausserrhoden verankert. Doch führt diese Anforderung umfassende Herausforderungen an die IT-Infrastruktur mit sich. Diese liegen vor allen Dingen in einer vereinheitlichten Hard- und Softwarelandschaft, denn nur so lässt sich das Gesamtsystem langfristig effizient betreiben.

"Seit mehreren Jahren setzt der Kanton Lösungen von VMware ein, Unsere positiven Erfahrungen haben massgeblich zum Entscheid für die Horizon View Lösung von VMware beigetragen."

— Peter Diesenbacher, ICT System Spezialist und Projektleiter NEW bei ARI

BFI Wien


Virtualisierung mit VMware bringt dem BFI einfachen zentralen Support und große Einsparungen Das Berufsförderungsinstitut BFI Wien betreut pro Jahr rund 50.000 Schulungs-Teilnehmer. Die Verwaltung der vielfältigen Kurse und die Vorbereitung der Räume gestalteten sich immer aufwendiger. Daher wurde ein nächstes Virtualisierungsprojekt begonnen, es ermöglicht zahlreiche Desktop-Services und den Umstieg auf Zeroclients. Das Ergebnis sind Vereinfachung des Supports, höhere Verfügbarkeit und Kostensenkung, auch durch den viel geringeren Stromverbrauch.

„Die großen Überschriften lauten hohe Verfügbarkeit, geringerer Stromverbrauch, Vereinfachung des Supports. Auf die tägliche Arbeit umgelegt heißt das: keine Raumbindungen mehr für Schulungen und deren Vorbereitung, auch können wir mehrere Software- Versionen desselben Produkts gleichzeitig starten, das ist bei Office der Fall.”

— Erwin Wawra, IT-Fachreferent

DER Reisebüro GmbH & Co OHG


DER Reisebüros is the biggest travel agency in Germany with 500 offices. A challenging fact is the great number of offices of DER. This means that the desktops are not based at one site. Also, they are facing a great challenge due to the use of high resolution videos for sales purposes. This was the reason why they needed one central and managable environment, and decided to use VMware.

"We have to be open towards Cloud Computing. We will also see if a hybrid cloud is possible, always under the security aspect. This is the future."

— Sascha Karbginski, Team Lead IT Operations Support

DER Reisebüro GmbH & Co OHG


Herausforderung Implementierung einer flexiblen, zentralen und einfach verwaltbaren Desktop-Infrastruktur für alle Filialen Einhaltung von Corporate Compliance Policies Hochverfügbarkeit und schnelle Wiederherstellung von Daten und Systemen Lösung FAT-Client-Desktops wurden durch Zero-Clients ersetzt – Rollout auf 2.300 Clients Rechenzentrum wurde zum einheitlichen Ressource-Pool für Verarbeitungs-, Speicher- und Netzwerkleistung Ergebnisse Schnellere Prozesse für noch besseren Kundenservice in den Reisebüros Standortunabhängigkeit: Sicherer Zugriff auf Applikationen und Daten Vereinfachtes IT-Management Geringere IT-Kosten Flexibles, leistungsfähiges Storage-System

„Thanks to VMware virtualization expensive technicians on site are no longer needed despite increasing system requirements through applications or operating systems. For example capacity upgrading per client can now be centrally allocated in the data center. And the most convincing aspect: downtime is no longer necessary, everything works during running operation.“

— Sascha Karbginski, Teamleader IT Operations/Support, DER Deutsches Reisebüro GmbH & Co. OHG

Gemeinnützige Salzburger Landeskliniken Betriebsgesellschaft mbH (SALK)


Schon immer haben die Salzburger Landeskliniken SALK auf eine enge Verbindung von Medizintechnik und IT gesetzt. Die Virtualisierung seit 2004 mit VMware wird daher von einer hohen Benutzerakzeptanz begleitet. Im aktuellen Projekt Desktop Virtualisierung kommt VMware Horizon View zum Einsatz: damit werden Clients in 1 Minute statt in 2 Stunden konfiguriert und die Anwender können mit single-sign-on von jedem Gerät und überall auf ihre Daten mit gewohnter Oberfläche zugreifen.

„Dank der Fähigkeit von VMware, LinkedClones bereit zu stellen, können die Thin Clients in nur 1 Minute konfiguriert werden, während davor für die Fat Clients bis zu 3 Stunden aufgewendet werden mussten. Mit der Desktop-Virtualisierung schaffen wir eine Systembereitstellung in Rekordzeit.“

— Johannes Strasser, Virtualization Architect



MTF: Cloud-Dienste für Kunden in der ganzen Schweiz. Der IT-Dienstleister MTF virtualisiert mit Hilfe der VMware vCloud Suite die Server, Speichersysteme und Netzwerke seiner Datenzentren um seinen Kunden flexible, sichere, dynamische und massgeschneiderte Cloud-Services anbieten zu können

„Der Markt für Cloud-Angebote wächst enorm. Die VMware Virtualisierungslösungen erlauben uns, die MTF-Cloud marktgerecht und effizient zu gestalten und unseren Kunden Lösungen anzubieten, die flexibel und auf ihre Bedürfnisse massgeschneidert sind.“

— Beat Amman, Geschäftsleiter, MTF

Österreichisches Verkehrsbüro AG


Die Verkehrsbüro Group setzt auf Desktop-Virtualisierung mit VMware. Die Terminal Services für die Mitarbeiter der Austria Trend Hotels, einer Sparte der Österreichischen Verkehrsbüro AG, hatten technologisch ihr End of Life erreicht. Das Projekt Desktop Virtualisierung auf Basis VMware mit Horizon View bringt den verteilt in ganz Österreich und CEE tätigen Anwendern mehr Flexibilität und der IT eine zentrale und einfachere Verwaltung der 600 Desktops. Umsetzungspartner war Huemer iT-Solution mit einem Komplettpaket aus Beratung, Hardware, Software und Dienstleistung.

„Die neue VMware Lösung ersetzt komplett die alte MS Terminalserverumgebung. Die Einsparungen liegen einerseits im Administrationsaufwand der Desktops, das Administrationsteam kann sich nun anderen Aufgaben widmen und andererseits in der Verteilung von Softwarepaketen, die jetzt zentral erfolgt.”

— DI Wolfgang Baier, Ressortleiter IT der Verkehrsbüro Group

Stadt Hattingen


Unlike most cities the management structure of the City of Hattingen is decentralized and distributed over ten locations. Since all locations are connected to a common LAN a stable and reliable IT infrastructure is essential. Since 2008 the City of Hattingen uses VMware vSphere. The next step was an overhaul of their IT in terms of their desktop management in order to make processes more efficient.

"With VMware Horizon View we now fully benefit from the virtual desktop infrastructure for the simplification of our desktop management."

— Daniel Sievert, Administrator and Project Lead, Stadt Hattingen
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