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Halton Regional Police Service


Halton Regional Police Service Dramatically Improves Information Access for 911 Dispatch Operators and Expands Mobility with VMware Horizon and AirWatch

The job of 911 dispatchers is stressful by nature. The efficiency of Halton Regional Police dispatchers was being challenged by the service’s existing remote access system that continuously froze and/or locked dispatchers out, causing intolerable delays in receiving information.

Halton Regional Police Service deployed VMware Horizon to deliver reliable and flexible virtual desktops to its 911 dispatchers and reduce their stress. Additionally, they deployed AirWatch Enterprise Mobility Management for secure mobility management.

"We’re one of the safest communities in Canada, and we rely on technology from VMware to provide that top-notch level of service.”

— Adam Woods, Senior Systems Engineer, Halton Regional Police Service

Hamilton County


The job of a 20-person IT team supporting 1,000 government employees gets more difficult when the County begins considering a major software upgrade. That’s what IT staff experienced in Hamilton County, located just north of Indianapolis. When Hamilton County had to upgrade to Microsoft Windows 7 and Office 2010, IT staff knew many of its PCs weren’t powerful enough to run them, so they looked to VMware and Unidesk solutions for help. In combination, VMware Horizon View, Unidesk, Dell storage and servers, and zero clients are enabling Hamilton County to achieve all of its desktop virtualization goals—from improved IT staff efficiency and enhanced workforce mobility to greater security and resiliency from desktop failure and disaster. The solution has increased IT agility by reducing provisioning times from hours to minutes, and improved anytime, anywhere employee access to data, applications, and desktops for all county employees.

“Desktop virtualization would allow us to reuse these PCs and extend their life. Plus, our public offices could introduce initiatives or application requirements at any time. Virtual desktops would give us a faster, easier way to respond to these requests while maintaining the high standards of security and service we are known for in our county.”

— Chris Mertens, Director of IT for Hamilton County, Indiana

HDFC Bank Limited


HDFC Bank needed to launch hundreds of branches quickly to provide banking services to 40 million new customers from rural and regional India. The financial services company developed a ‘Branch in a VM’ concept to meet this objective and, between 2008 and 2012, opened more than 1,700 branches. The bank can now provision a new branch in less than 10 days.

"In the past it could take up to a couple of months to setup a new branch. With VMware virtualization, we can do this in under 10 days."

— Surya Prasad , Executive Vice President – IT

Heartland Payment Systems


VMware Software Defined Data Center at Heartland Payment Systems

Heartland runs secure transactions on VMware Software Defined Data Center, networking and storage solutions to offer small to medium sized merchants security protection to compete and grow as entrepreneurs in the global marketplace. Heartland’s rapid growth in the eCommerce field keeps them focused on virtualizing their technology infrastructure in order to handle their diverse products and platforms while managing industry risk and optimizing performance.

“Every single one of the transactions that we process runs on VMware so we are utilizing more of the VMware environment now like vRealize Automation stack to put in those governance steps that need to happen on the back end while delivering infrastructure faster to our customers.”

— Brendon McCaulley, Sr. Director IT, Heartland

“Once we took a step back and realized what we were doing and the really better ways we could go about leveraging virtualization, software defined data center, software defined networking, software defined storage, we really kind of had an ah-ha moment.”

— Brendon McCaulley, Sr. Director IT, Heartland

“Software defined data center is a big initiative for us. We want to get to the point where everything for us is software and configuration. We believe VMware has that similar vision.”

— Bryan Thompson, CTO, Heartland

Hertz International


To improve operational efficiencies, Hertz International had a choice of either refreshing its existing infrastructure across its European locations at considerable expense, or implementing newer technologies. In addition to centralising the server estate, Hertz International wanted to simplify its complex desktop infrastructure, which constituted a considerable capital investment. Having over 4,000 PCs and laptops spread over 1,000 sites around Europe, upkeep and maintenance of these were real issue in terms of time, resource and cost. Following a review of the major offerings on the market, Hertz International decided to implement VMware View as it best suited the organisation’s needs and would easily integrate with its existing server virtualization infrastructure. It also made a decision to replace legacy desktop devices with zero client Wyse terminals.

“By virtualizing our server and desktop estate with VMware, we’ve cut costs, dramatically simplified our IT infrastructure and transformed how we support over 1000 desktops in our service centre in Dublin. We’re able to create and deliver even more innovative technology services to our users, while enhancing the experience we provide to our customers. The platform VMware has enabled us to build has given us extremely strong foundations to realise even greater benefits, as we add more and more services and extend the research of the programme internationally.”

— Paul Bermingham, Staff Vice President, Information Technology Services, Hertz International



HP Enterprise Services collaborates with VMware Technical Account Management Services to succeed with virtualization—and new customers. Working with a VMware Technical Account Manager, the company’s engineering group has built a center of expertise that helps HP customers move ahead with virtualization efforts. HP Enterprise Services provides a range of services, including consulting, outsourcing and integration, helping clients with technology-related initiatives involving everything from business transformation to the cloud, analytics and security. HP gains additional new business through this engagement and expertise in virtualization. Part of Hewlett Packard’s HP Enterprise strategic business unit, the organization has more than 139,000 employees in 60 countries.

“[The TAM] has had a huge part in helping us demonstrate the value of our solutions to customers and ultimately, in helping us build business.”

— Rick Boyett, Consultant, HP Enterprise Services



Cloud Management Tools and Integrations Provide Competitive Advantage for Hipskind and its Customers

Hipskind leverages VMware vRealize Operations Insight, along with management pack integrations with DataGravity and Palo Alto Networks, for improved agility and reliability in the cloud environment.

“The measurable benefits allowed us to grow our environment by nearly double, but still manage it with the same team of people. It's a huge ROI for us. The immeasurable benefits are the predictive analysis and insuring that we keep our promises about never running out and never going down.”

— Wally Lang, General Manager, Hipskind

Hoka Hoka Bento


Hoka Hoka Bento operates Japanese fast-food restaurants across Java and Bali in Indonesia. The company needed to establish a dynamic, highly available infrastructure to support its planned consolidation of critical business systems. By implementing VMware virtualization, Hoka Hoka Bento established a sound platform to deploy a Microsoft Dynamics enterprise resource planning system in 2014.

"With our systems running in a reliable virtual infrastructure, we can continue to improve our performance and reputation, and look at ways of increasing turnover."

— Johan Sutrisno, IT Division Head

Hong Kong Housing Society


The Housing Society has offices throughout the city-state, and when swine flu reached Hong Kong in 2009, the organization realized it needed an alternative location to ensure some employees could still access vital tenancy information and critical services should there be an infectious disease epidemic or natural disaster. The organization virtualized its data center five years ago on VMware vSphere to consolidate its sprawling physical infrastructure and has achieved 94 percent virtualization. All mission critical applications are now virtualized, including its iHousing system for tenancy management, Microsoft Exchange Server, and Oracle JD Edwards financial application. The organization worked with VMware to design and implement a virtual desktop infrastructure solution delivered by VMware Horizon View.

"A virtual desktop solution delivers greater flexibility to our employees because the data follows them rather than tying them to a single location. We had a strong relationship with VMware and existing expertise in the vSphere server virtualization software, and so it made good business sense to virtualize our desktops with VMware."

— Kenny Ho, Senior Manager

Housing Finance Bank


In this video, Tirus Mutoru, Head of IT for Housing Finance Bank, outlines how his team have benefited from virtualization and the support from HP and VMware partners. His team has been able to dramatically reduce the time taken to provision servers – from 6 weeks to one hour.

“It was quite interesting because I was using both the Hyper-V and also VMware, but then based on experience on ease of use; me and my team finally settled on VMware.”

— Tirus Mutoru, Head of IT, Housing Finance Bank

Iatric Systems


This video montage, which aired during Bill Fathers keynote session at VMworld 2014, features customers using vCloud Air. SAIC, Iatric Systems and Perforce Software discusses how VMware vCloud Air is changing the way they do business and how they have benefited.

“The challenge was, how do we build a bigger system, vCloud Air has given us a solution that is cost effective, that is secure, that is robust, that is scalable but is something we can also implement very easily and rapidly for the customer”

— Shon Barrier, VP, Information Technology Services, Iatric Systems

Iatric Systems


Iatric Systems, Inc. is using VMware vCloud Air to offer its healthcare software as a service to customers, reducing costs and increasing agility

Thanks to VMware’s vCloud Air solution, Iatric Systems can now offer their healthcare software as a service (SaaS) to its customers in a completely secure manner, reducing cost and increasing agility and scalability.

"The fact that vCloud Air has an ISO Certification, as well as a HIPAA High Tech Certification and they’ll sign a BAA, that gave us a, a very high degree of comfort and that’s something that we’ve been able to take and share with our customers and give them comfort as well."

— Shon Barrier, Vice President of Information Technology Services, Iatric Systems

Iatric Systems


VMware customers discuss how vCloud Air is changing the way they do business by providing them with flexibility which enables them with new innovations.

A video featuring vCloud Air customers as they discuss how VMware changes the way they do business. Customers featured include: Perforce Software, Legacy Reserves, Custom Windows System, Cloud Business, Carisbrooke Shipping, Bluefin Solutions, Iatric and Nevro Corp.



Alain Delaby, IT manager at IBA talks about his 10 years journey of using VMware virtualization and how it has helped him to have a good continuity of service with their main business applications.

“We are always looking what new features we can bring to our business to make it more reliable and easier to manage and that are the main interests. At this point, VMware is still meeting our expectations so we are continuing to work on that.”

— Alain Delaby, IT manager at IBA

IBC Bank


IBC Bank Changes VDI Economics with VMware Virtual SAN

By migrating data from more costly legacy solutions to VMware Virtual SAN, IBC Bank is enjoying significant cost savings and has changed the economics of their VDI deployment. With the new Virtual SAN solution in place, IBC Bank is able to simplify operations and more easily and cost-effectively expand its VDI footprint to deliver a more agile and budget-friendly solution.

“Virtual SAN lets us buy what we need, when we need it. With non-disruptive scaling, we can add more capacity or increase performance at any time without interrupting our operations. Virtual SAN enables us to be far more responsive to the constant changes in our environment.”

— Chris Reynolds, Senior Systems Engineer, IBC Bank



Ideosity, a boutique technology consultancy with large global clients, needed to ensure that client data was safely backed up and could be easily recovered by a small IT team. With the VMware vSphere Data Protection Advanced solution, data is backed up and replicated to offsite locations as an added measure of protection. Best of all, backups and replication that once took 12 hours or more can now be completed in less than three hours. Faster data protection means Ideosity can do more with existing hardware and its existing IT resources, saving time, money, and effort.

“I’ve virtualized with VMware and prefer backing up with VMware. With vSphere Data Protection Advanced, backups have gotten more sophisticated. It is cost-effective and reliable— kind of set it and forget it.”

— Rich Dase, Co-founder and CEO, Ideosity



IGATE deploys a VMware-powered private cloud to demonstrate critical solutions to its customers

As a trusted partner to corporations in North America, Europe, and Asia Pacific, IGATE provides solutions to clients’ business challenges by leveraging its technology and process capabilities, underwritten by an understanding of domain and industry imperatives. IGATE needed to implement a private cloud to accelerate the delivery of new products and services to the market and to provide an environment for customers to view proofs of concept and testing. The business turned to the VMware vCloud Suite to provide the management, automation, and orchestration required for the private cloud, which resides in IGATE’s Centre of Excellence (CoE) laboratory.

“One of the main reasons that our customers would find a software defined datacenter ideal is that it allows them to move towards commodity hardware and become more vendor agnostic.”

— Mr. Vijay Kumar Srivastava, Associate Director-IMS, IGATE



Virtual SAN enables IndonesianCloud to remain competitive

IndonesianCloud, a cloud service provider, part of the vCloud Air Network, focuses on delivery of enterprise class hosting services to their customers. Their customers primarily run mission critical workloads in IndonesianCloud’s three datacenter environment, which means that stability, reliability and predictability is really important.

The traditional environment they had earlier wasn’t allowing them to remain competitive in a dynamic and price sensitive market. After evaluating several different hyperconverged and software-based offerings they settled on VMware’s hyperconverged infrastructure solution, Virtual SAN. Since the Virtual SAN platform was placed into production, they have deployed over 450 new virtual machines onto their initial 12 node cluster. In addition, migration of another 600 virtual machines from one of their legacy storage platforms onto their Virtual SAN environment is underway.

"VMware Virtual SAN and hyperconverged infrastructure enabled us to reduce our overall platform cost by a staggering 70% which translated directly into savings for our customers. Beyond just direct savings we are also able to simplify how we scale our platform."

— Neil Cresswell, CEO, IndonesianCloud

Infosys Limited


Infosys pioneers implementation of VMware virtualization for SAP HANA on the Hitachi Unified Compute Platform to offer customers new SAP HANA based services running on VMware.

Infosys is a global leader in consulting, technology, outsourcing, and next-generation services. The company enable clients, in more than 50 countries, to stay a step ahead of emerging business trends and outperform the competition. Infosys needed to augment its physical infrastructure supporting its SAP HANA RDBMS and applications running at the Infosys HANA Center of Excellence in India. Infosys collaborated with VMware and Hitachi to make this a reality. By deploying VMware vSphere on Hitachi Unified Compute Platform (UCP) for the SAP HANA platform and leveraging Hitachi’s SAP HANA VM templates, Infosys has gained the ability to rapidly provision new SAP HANA virtual machines and SAP Applications powered by SAP HANA, in a few minutes as opposed to days, while reducing the total cost of delivery by 85 percent.

“Our overall experience working with VMware has been deeply enriching and enabled us to achieve some significant economies. The customer care and account managers have offered their support to us anytime we need it.”

— Mr. Devesh Dadhich, Principal Technology Architect, Infosys

Innovate Mas Indonesia


Innovate Mas Indonesia drives business efficiency and transforms IT to become a business profit center with a simplified, virtualized IT environment

To be able to support and enhance future business growth with a secure and reliable platform that enables system scale-up/out, Innovate’s IT department implemented VMware vSphere for all virtualized servers, allowing resource pooling and improved performance. This supported the company’s endeavor for business expansion and its vision to be able to benefit from its charge back system and private cloud services.

“With VMware’s industry-defining virtualization solutions for or cloud environment, we have succeeded in simplifying our IT infrastructure, enhanced our service levels and business continuity. This has been key in our high business turnover, which has helped us triumph over the competition. Furthermore, it also provides the foundation for our future software defined data center development. VMware vSphere’s reliability has increased our trust on the high level of security and effectiveness a virtualized environment can bring. We are satisfied with VMware’s reliable and excellent services.”

— Zarhan Fajriyanto, Sr. SAP Project Manager, Innovate Mas Indonesia
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