TELUS Communications Company
Keeping customers satisfied is critical to business success. With business lines and subscribers growing, TELUS wanted to expand its customer support services using offshore workers while maintaining its reputation for delivering excellent customer experiences. Facing cost and security concerns, IT looked to a high-performance and flexible virtual desktop solution to support workloads moving offshore. IT looked to VMware. Today, VMware desktop virtualization securely and reliably delivers the same customer support applications used by its Canadian call center employees to offshore call center partners worldwide. A staff of just five IT workers supports the VMware Horizon View deployment, which has more than doubled in four years to nearly 3,000 concurrent users and 5,000 unique desktops.
“I would recommend VMware Horizon View for a virtual desktop service. We’ve looked at a lot of different virtual desktop services over the years and I believe that the architecture of the Horizon View service provides the most flexibility in delivering services to customers.”
Colt Technology Services
Gideon Wilkins, Director of Strategic Partner Management at Colt Technology Services, explains how they have been using a broad range of VMware solutions, including Horizon Suite and vCloud Suite. The leading technology and services company has improved operations internally, as well as its external offering to customers, with Colt being able to support desktop-as-a-service and virtual data centers for both enterprise partners and the channel. The Software-Defined Data Center, in conjunction with vCloud Datacenter, will enable Colt to offer a feature rich service to its customers.
Bank Al Bilad
In this video, Rene Van Den Bedem, CIO Advisor at Bank Al Bilad explains how the Saudi Arabian bank worked with VMware to virtualise its tier one, two and three workloads, doubling its working capabilities and allowing it to operate with more agility and better cost efficiencies. Rene also outlines the benefits the company has seen since joining the VMware Technical Account Management Program, which has up-skilled the IT department.
Mentor Graphics has been using VMware for past 7-8 years in their software development environment. Paddy Ryan of Mentor Graphics shares his experience working with VMware products where their software development environments are changeable depending on their development cycle. VMware gives him that flexibility because they can deploy machines instantly and only use them for number of weeks and then those resources that are consumed by those virtual machines are returned to the pool and reallocated to other product development groups.
“From my perspective the best thing about VMware product is the speed at which it allows us to deploy virtual machines. We can configure one virtual machine set it up exactly how we want it, create a template out of it and then deploy 20 30 40 machines based on that template in a number of minutes. We find VMware and our engagements with VMware excellent, products are really good and the support people’s understandings of those products are really good.”
Alain Delaby, IT manager at IBA talks about his 10 years journey of using VMware virtualization and how it has helped him to have a good continuity of service with their main business applications.
“We are always looking what new features we can bring to our business to make it more reliable and easier to manage and that are the main interests. At this point, VMware is still meeting our expectations so we are continuing to work on that.”
Housing Finance Bank
In this video, Tirus Mutoru, Head of IT for Housing Finance Bank, outlines how his team have benefited from virtualization and the support from HP and VMware partners. His team has been able to dramatically reduce the time taken to provision servers – from 6 weeks to one hour.
“It was quite interesting because I was using both the Hyper-V and also VMware, but then based on experience on ease of use; me and my team finally settled on VMware.”
Nuno Fernandes, IT Architect, eWorld Limited discusses how their customers truly appreciate the benefits of vCenter Operations Management, providing a really good bird’s eye view about what is happening on the whole datacentre in terms of resources, failures and what if scenario modelling. He also explains how being a VMware and HP partner helped them to grow as an organisation, being known and being very respected partner about integrated solutions in Malta.
Pius X-College, Netherlands and International School & Stedelijk College
In this video, Martin Claassa, Biestien College Netherlands and Jos Wijiman, International School & Stedelijk College, Eindhoven outline how they have been using VMware solutions for past 5 to 6 years to consolidate hardware, making them flexible and scalable when needed.
“5 years ago when we had to decide what type of virtualization software we were going to need, we had a look at Microsoft, which was n’t mature enough and Xen from Citrix did not meet our requirements. The only product that gave us everything we needed was VMware.”
The job of a 20-person IT team supporting 1,000 government employees gets more difficult when the County begins considering a major software upgrade. That’s what IT staff experienced in Hamilton County, located just north of Indianapolis. When Hamilton County had to upgrade to Microsoft Windows 7 and Office 2010, IT staff knew many of its PCs weren’t powerful enough to run them, so they looked to VMware and Unidesk solutions for help. In combination, VMware Horizon View, Unidesk, Dell storage and servers, and zero clients are enabling Hamilton County to achieve all of its desktop virtualization goals—from improved IT staff efficiency and enhanced workforce mobility to greater security and resiliency from desktop failure and disaster. The solution has increased IT agility by reducing provisioning times from hours to minutes, and improved anytime, anywhere employee access to data, applications, and desktops for all county employees.
“Desktop virtualization would allow us to reuse these PCs and extend their life. Plus, our public offices could introduce initiatives or application requirements at any time. Virtual desktops would give us a faster, easier way to respond to these requests while maintaining the high standards of security and service we are known for in our county.”
Creative Solutions in Healthcare
Learn how Creative Solutions in Healthcare, the largest owner and operator of skilled nursing facilities in the State of Texas, leverages VMware vCloud Air to cut costs by a third while delivering new services to care givers faster and more efficiently.
"This has been a total game changer for our company, and I think it's going to be a total game changer for the entire industry because if you can, for less than half the cost, if you can deploy solutions and you can do it in a fraction of the time, then what are you going to do? You're going to go out to your users from an IT perspective and you're going to say, bring it on."
Mecklenburg County chose Horizon View, over Citrix and Microsoft, to securely mobilize and empower nearly 6,000 county employees. This video takes a deeper look into Mecklenburg County's field workers, including Parks and Recreation and Youth and Family Services, who leverage mobile devices to access their virtual desktops while traveling throughout the county. Now they can securely access and input information on the go, to better protect and serve the community.
"Social workers have told us that getting immediate access to their applications and replacing their bulky paper case files with a small tablet has improved their safety. Without all of that paperwork, their risk of being targeting is lower. They enjoy coming to work more now. They say their travel time has been greatly reduced while their productivity and safety has been significantly increased."
MVS consulting is an IT consulting company and their goals were to improve business continuity and disaster recovery (BC/DR) capabilities. They needed a reliable solution to back up critical data while providing flexibility and granularity. They were also interested in reducing storage costs by using enterprise-class deduplication technology at a low price point. While using VMware vSphere Data Protection Advanced solutions, they found that the VMware integration and storage efficiency were important advantages over other solutions. These capabilities led to overall cost savings and ease of use. They found that vSphere Data Protection Advanced was a good solution to help them meet line of business needs in an agile manner.
“It improved our agility to meet line of business needs and it is easy to deploy.”
This Federal Government customer wanted to reduce complexity by utilizing a solution that integrates natively with their VMware vSphere® environment. They also wanted to improve the reliability and consistency of recovering critical applications like Microsoft Exchange and SQL Server. They found vSphere Data Protection Advanced very easy to use and noted that they could meet the needs of their application owners, providing granular backup and object-level recovery.
“vSphere Data Protection Advanced gave us a reliable solution to back up critical data while being easy to learn and deploy. It reduced storage requirements as well.”
The educational institution was looking for a reliable solution to back up critical data. They chose vSphere Data Protection because it was easy to use and integrated with their vSphere platform.
“It is very important that our backup and recovery solution be well integrated with our VMware infrastructure.”
Stock Exchange of Thailand
The Stock Exchange of Thailand virtualized its testing and development platform to release new online securities trading services to market faster by adopting VMware vCloud Suite. As a result, SET has reduced development time for online services by 80% and doubled concurrent user capacity, helping it improve global competitiveness. Moreover, as a result of virtualization, the organizatoin has decreased data center energy consumption by 20% and data center space consumption by 60%.
Any downtime for our system can cause a major disruption to the market, so we chose a technology that we can trust. The features of the VMware solution, such as the ability to create high availability clusters that are safeguarded by Fault Tolerance, help our operations team to maintain the system and meet our service levels
AIA New Zealand
AIA New Zealand replaced its physical firewalls with VMware vCNS with immediate results; significant CAPEX savings, reduced downtime and an agile disaster recovery solution
"VMware has enabled us to undertake a fundamental transformation in how we operate. At this stage we have really only started the journey and there is a lot more to come. It’s very exciting."
Universiti Teknikal Malaysia Melaka
UTeM needed to improve the availability of its critical business applications and deliver them cost-effectively; make infrastructure resources available for research projects faster and more efficiently and provide students with mobile access to desktops so they could learn anytime from any location. By deploying end-to-end VMware virtualization, the university has cut its datacenter infrastructure costs by 45 percent, and is implementing student mobility programs and a private cloud
"By providing a reliable, environmentally friendly, agile infrastructure at a reasonable cost, VMware has put itself at the heart of our current and future planning."
Hoka Hoka Bento
Hoka Hoka Bento operates Japanese fast-food restaurants across Java and Bali in Indonesia. The company needed to establish a dynamic, highly available infrastructure to support its planned consolidation of critical business systems. By implementing VMware virtualization, Hoka Hoka Bento established a sound platform to deploy a Microsoft Dynamics enterprise resource planning system in 2014.
"With our systems running in a reliable virtual infrastructure, we can continue to improve our performance and reputation, and look at ways of increasing turnover."
Tata Consultancy Services
The IT Infrastructure Services division of Tata Consultancy Services (TCS) provides Indian businesses access to infrastructure, applications and other resources from the cloud. By using VMware virtualization to power its India Cloud Platform, TCS can reduce customer costs by 30 percent, bring new customers on board in 20 days, and deliver minimum infrastructure availability of 99.9 percent and application availability of 99.5 percent."
"We went with VMware because of the abundance of skill and knowledge about the vendor’s virtualization technologies in the marketplace, and the fact no other product was as mature."
Hong Kong Housing Society
The Housing Society has offices throughout the city-state, and when swine flu reached Hong Kong in 2009, the organization realized it needed an alternative location to ensure some employees could still access vital tenancy information and critical services should there be an infectious disease epidemic or natural disaster. The organization virtualized its data center five years ago on VMware vSphere to consolidate its sprawling physical infrastructure and has achieved 94 percent virtualization. All mission critical applications are now virtualized, including its iHousing system for tenancy management, Microsoft Exchange Server, and Oracle JD Edwards financial application. The organization worked with VMware to design and implement a virtual desktop infrastructure solution delivered by VMware Horizon View.
"A virtual desktop solution delivers greater flexibility to our employees because the data follows them rather than tying them to a single location. We had a strong relationship with VMware and existing expertise in the vSphere server virtualization software, and so it made good business sense to virtualize our desktops with VMware."