Virtual Appliance Marketplace

OTRS is a trouble ticketing system with many features to manage customer telephone calls and e-mail. Includes OTRS 2.3.4

Download this Appliance

Features

OTRS is an Open Source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. OTRS is well known for being painful to install, but you’ll never know it when you use a JumpBox. It’s one click and about 2 minutes to having a full installation of OTRS ready and waiting to serve your customers. This JumpBox bundles OTRS version 2.3.4.Try this ApplianceJumpBox provides very simple to use virtual appliances based around Open Source software. Any JumpBox will run on VMWare as well as Parallels Desktop and Server, Microsoft Virtual PC, Microsoft Virtual Server, Virtual Iron and Xen Open Source. With a JumpBox Open Plus subscription you can also run on Amazon EC2 and the JumpBox Backup System allows you to easily move your installation from a local install to an install anywhere else. A JumpBox requires one quick step of configuration via a web browser with no need to touch a command line. Each JumpBox also includes a simple web based management interface that includes the JumpBox Backup System. The JumpBox Backup System allows you to export the state of the JumpBox to NFS, Windows File Sharing or Amazon S3 (This provides a really easy offsite backup).When you log into the application use the user "admin" with the password you provide during initial setup. The distribution also contains a README.txt file that provides a little more detail about usage.JumpBox appliances are updated on a regular basis with the latest operating system and application fixes. See RELEASE-NOTES.txt in the download for more detail on recent changes and a list of known issues with this release.This JumpBox is part of JumpBox Open a growing collection of Virtual Appliances for Open Source software. Subscribing to JumpBox Open provides a great toolset to help you quickly evaluate, develop and deploy Open Source software.Network MonitoringCacti Network Graphing NagiosContent ManagementDrupal 5.x Drupal 6.x Joomla! 1.0.x Joomla! 1.5.x TikiWiki Alfresco Silverstripe (beta)Project ManagementTrac/Subversion for Software Projects Redmine for Software Projects ProjectPier Software Development/DeploymentLAMP DeploymentRuby on Rails Deployment (beta)Google App Engine DevelopmentTrouble Ticketing / Bug TrackingOTRS Bugzilla MantisWikiMoinMoin MediaWiki DokuWiki PmWiki Enterprise WikiCRMvTiger SugarCRMInfrastructureOpenLDAP Directory Server (beta) MySQL with PHPMyAdminBloggingWordpress Movable TypeDiscussion ForumsPunBB phpBB

Technical Specifications

Operating System:

Linux

VMware Tools installed: Yes

Size: 180MB

Allocated Memory (RAM): 256MB

Torrent Available: No Torrent Available (What is BitTorrent?)

Applications Installed:

JumpBox Platform 1.1, OTRS 2.3.4

Virtual Appliance Account Information