ZOOM CallREC
Appliance Type
Partner
Description
ZOOM CallREC® is a multichannel recording solution for contact centers and unified communications environments.
CallREC is easy to install and use and allows you to centrally manage your entire deployment. The robust enterprise features will help you meet all of your compliance recording needs.
Features & Benefits
- Search for calls using parameters such as customer ID or order number enabled by out-of-the-box integration with your contact center and CRM
- Leverage SPANless (device based) recording to save time on network configuration and reconfigurations when network topology changes
- Play back calls using ZOOM Advanced Player, which allows you to play the entire customer interaction in one recording, including IVR, transfers, holds and conferences
- Use selective call encryption to protect sensitive recordings
- Keep data secure with an audit trail for each and every user action
- Benefit from the on demand recording function for your back office
- Use the robust Media Lifecycle Management tools
- Helps you meet compliance requirements for PCI-DSS, HIPAA,SEC 17a-3 and 4 and SOX
Web GUI login and password:
-login: admin
-pass: admin
For more informations about other logins please go to Tech Specs and Support page.
Pricing
depends on chosen features and recorded channels
Tags & Keywords
Solution Categories
Collaboration and Communication, Information and Data Management
