Shifting People and Processes

True business transformation cannot happen without a significant shift in people and processes, which create the blueprint for the organizational structure. People and processes also dictate the certifications and education required at the different stages of an organization’s cloud maturity. Within VMware IT, our people- and process-driven approach has fueled our cloud successes.

With the ability to focus less on infrastructure and more on services, people in IT are changing how they work. The focus on services over infrastructure also changes IT’s relationship with business users.

Thankfully, the days of taking three to six months to implement a project are over. Today, IT teams work as a single team, using Agile or Scrum methodologies to rapidly deliver a service in a short timeframe and iterate quickly to improve and add functionality to the service. The new mantra is to get something out there as quickly as possible, see how it meets business needs and refine continuously to mature and adapt to the business user's requirements.

See our top case studies below, or visit the Resource Library to learn more about IT as a force for organizational change.

Management and Automation Strategy – Maximize Efficiency, Increase Agility

Management and Automation Strategy – Maximize Efficiency, Increase Agility

Latest Case Study: Managing IT Costs in the Cloud

IT is assuming the role of a service broker. This means business users are teaming up for evaluation, selection and contract negotiation with cloud service providers. Luckily, cloud cost management tools deliver deep insight into the total cost of applications running in production.

Delivering Financial IT Metrics for the Cloud

Our IT organization needed to see the full cost of managing applications at production in the cloud. While the cost of provisioning and implementing new IT services has been relatively easy to quantify, it has been harder to understand the real price of ongoing service delivery. VMware brought sophisticated finance functions—such as how to break down costs from multiple standpoints—to our own enterprise.

IT Architecture Governance for the Cloud

At the same time IT is leveraging the cloud for “burst” capacity, there is a closer partnership with business users. Because service catalogs enable self-service and self-provisioning, IT departments are shifting their emphasis to governance, integration, security and business continuity.