vCloud Connector Advanced Edition is included in all three editions of vCloud Suite. vCloud Suite is licensed on a per processor basis and is priced the same as VMware vSphere® Enterprise Plus, which serves as a foundation for all vCloud Suite editions. Each virtual machine on a vCloud Suite 5 CPU is entitled to all suite components included in that vCloud Suite edition.
To get support for vCloud Connector Core Edition, you must have an active support contract for vSphere or vCloud Director. You can also leverage the vCloud Documentation Center and the Community for self-service support. If you have an active subscription for the vCloud Hybrid Service, you are entitled to support for vCloud Connector Advanced as well as Core.
Production or basic support contracts are also available for all VMware vCloud Suite editions, which includes support for vCloud Connector Advanced Edition. Support and Subscription (SnS) contracts are available for all editions of VMware vCloud Suite. One year of SnS is required.
Production support contracts – Global support is available 24x7 for your production environments where fast response times for critical issues are required. Learn more about production support.
Basic support contracts – Support during normal business hours is available for non-critical applications and platforms. Learn more about basic support.
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