Welcome to VMware Global Support Services

VMware recently completed the acquisition of several Ionix products from EMC, and we wish to extend a warm welcome to our EMC Ionix customers. We are dedicated to providing you with outstanding support services, and to meeting your future product support needs.

Support Information

As of July 1, 2010, VMware is providing support for the following EMC Ionix products:

EMC Ionix Product Name New VMware Product Name
EMC Ionix Service Manager
(also formerly known as InfraEnterprise)
VMware Service Manager
EMC Ionix Application Discovery Manager
(also formerly known as nLayers Application Discovery Manager)
VMware vCenter Application Discovery Manager
EMC Ionix Server Configuration Manager
(also formerly known as Configuresoft Enterprise Configuration Manager)
VMware vRealize Configuration Manager
EMC Ionix Application Stack Manager
(also formerly known as FastScale Application Stack Manager)
VMware vCenter Application Stack Manager
EMC Ionix Configuration Analytics Manager
(also formerly known as Configuresoft Configuration Intelligence Analytics)
VMware vCenter Configuration Analytics Manager



If your EMC software support and subscription contract is active as of July 1, you will continue to receive service without interruption. To ensure uninterrupted access to support personnel, tools and information, each active software support contract is being mapped from EMC’s support offerings to the corresponding equivalent at VMware:

To familiarize yourself with VMware Technical Support, we highly recommend you read the VMware Technical Support Guide.