Support from the Virtualization and Cloud Infrastructure Experts

As part of the VMware Services family, Global Support Services works in conjunction with VMware Consulting Services, VMware Education Services and VMware Certification Services to accelerate return on investments while mitigating risk. VMware employs the largest technical force dedicated to virtualization and specializes in the support of highly complex, varied, heterogeneous and mission-critical virtual and cloud computing environments.

The combination of VMware customer-proven virtualization and cloud infrastructure solutions, and world-class Global Support Services enables customers and partners to follow an evolutionary path to cloud computing. By preserving existing application and infrastructure investments while accelerating realized value from a cloud computing approach, customers can achieve efficiency through utilization and automation, agility with control, and freedom of choice. To meet the needs of organizations—large and small, global and regional—VMware offers the support options below.

On Premise

Hosted

  • IaaS Production Support - Production Support for Infrastructure as a Service (IaaS Severity 1 issues 24x7)
  • SaaS Basic Support - Non-critical support for Software as a Service products, 12x5 (SaaS Severity 1 issues 24x7)
  • SaaS Production Support - Production Support for Software as a Service products, (SaaS Severity 1 issues 24x7)

Developer

Other