VMware Support Policies
When does VMware’s Support Life Cycle begin?
VMware’s Support Life Cycle begins on the general availability date of the product.
Are there different support life cycles for different support offerings?
No. VMware’s Support Life Cycle is based on the general availability of a product release and not support offerings.
Does VMware’s Support Life Cycle Policy apply globally?
Yes. VMware’s Support Life Cycle Policy is a worldwide policy. Local laws and market conditions that require deviations from the standard policy will be accommodated through specific support contracts between VMware and its customers.
Does VMware provide different levels of support throughout the support life cycle?
Yes. VMware’s Support Life Cycle is divided into phases, each offering different levels of support. Phases vary by product in an effort to meet different market needs.
Does VMware’s Support Life Cycle Policy specify which OEM systems will be supported?
No, the System Compatibility Guide specifies which OEM systems are supported.
What are the criteria for determining if a bug is critical or non-critical (as specified by the Support Life Cycle Policy)?
Critical bugs are deviations from specified product functionality that cause data corruption, data loss, system crash, or significant customer application down time. A bug is considered critical if it meets the mentioned criteria and there is no work-around that can be implemented.
Does VMware provide notification to customers when the next phase of the support life cycle is about to begin or end of support is about to arrive?
VMware will post the general availability, end of support and end of technical guidance dates for each of its software releases on the VMware Support web site.