Product Support for VMware Workstation
Our collection of self-service resources help you install, configure and troubleshoot Workstation.
Product Installation
Upgrades and Technology Guarantee Program
Downloads and Trials
Support
Support Offerings
Along with our excellent self-service, web-based support resources such as the Knowledge Base and VMware Communities, the following support offerings are available for VMware Workstation:
Complimentary
Installation assistance offered during normal business hours for 30 consecutive calendar days from date of registration. Submit support requests either online or via phone; responses are targeted within one business day.
Per Incident
Purchase support as you need it. Individual incident support is conveniently sold in 1, 3 or 5 incident packs. Submit support requests via phone or online; responses are targeted within one business day.
Basic
Support for non-critical applications and platforms that require support during normal business hours only. Includes product updates and upgrades. (Minimum 10 Workstation Licenses)
Production
Global support available 24x7 for your production environments where fast response times for critical issues are required. Includes product updates and upgrades. (Minimum 10 Workstation Licenses)
