Self-Service Cloud Provisioning
 

VMware Service Manager automates IT Service Management processes and provides the workflow engine driving IT Operations processes. Service Manager enables IT to deliver and manage physical, virtual, and Cloud-based IT services in a standardized and scalable way. Service Manager helps IT give their customer a unified experience and dramatically simplifies requests for support and services and helps drive customer and business satisfaction higher.
 

Service Manager automates IT service management processes and provides the workflow engine driving IT operations processes. It enables IT to deliver and manage physical, virtual and cloud-based IT services in a standardized and scalable way. It also helps IT give their customers a unified experience and dramatically simplifies requests for support and services, increasing customer and business satisfaction.

Features

Service and Support Requests

Standardizes the requests, approvals, provisioning and tracking IT services with a service catalog and workflow engine to manage the cloud lifecycle

ITSM

All vital, integrated service management processes and connectors to critical VMware, EMC, and 3rd party connectors

Service Desk

Automates Incident, Problem and Change Management

Integrated Operations Management

Helping eliminate service desk incidents with proactive problem resolutions and event management