On September 12, 2016, Skyview Capital announced the acquisition of VMware’s vRealize Business Enterprise and its IT benchmarking offerings, as well as the existing customer relationships and the core employees responsible for these products.

 

A new company and team named Digital Fuel SV, LLC has been formed by Skyview Capital to manage this business; together VMware and Digital Fuel SV, LLC will ensure a seamless transition of the appropriate product and support entitlements.

 

In addition, VMware is partnering with Digital Fuel SV, LLC to continue providing on-going support and services to existing vRealize Business Enterprise and IT benchmarking customers, and as of December 1st to the new Digital Fuel SV customers.

 

Support Access

For existing VMware customers, please continue using the processes, tools, and access methods listed below for your support needs.

 

VMware Customer Support and Licensing

Contacting VMware
Online Use My VMware for technical, licensing or customer service help
Telephone Follow the automated phone system prompts

 

As of December 1, 2016, for Digital Fuel, SV new and renewal customers, please use the following Digital Fuel, SV processes, tools, and access methods for your support needs.

 

Digital Fuel, SV Support for New / Renewal Customers after 12/1/2016

 

Contacting Digital Fuel, SV
Online Use the Digital Fuel, SV support page for technical, licensing or customer service help
Telephone Follow the automated phone system prompts
Email