Create a Support Request

To create a new support request or check on the status of an existing request please sign on to your account through the MyVMware portal.

Support Offerings

Along with our comprehensive web-based support resources such as the Knowledge Base and VMware Communities, the following support offerings are available:

Email installation support for VMware Fusion and VMware Fusion Pro is valid for 18 months from product registration. Submit support requests either online or via phone; responses are targeted within one business day.

Learn more about Complimentary Support

With a minimum quantity of 10 VMware Fusion Pro licenses, VMware Basic Support provides access to our global support centers, 12 hours a day, 5 days a week, including unlimited support requests and subscription services for 1 or 3 year periods.

Learn more about Basic Support

Purchase support as you need it for VMware Fusion and VMware Fusion Pro. Individual incident support is conveniently sold in 1, 3 or 5 incident packs. Submit support requests either online or via phone; responses are targeted
within one business day.

Learn more about Per Incident Support

With a minimum quantity of 10 VMware Fusion Pro licenses, VMware Production Support provides access to our global support centers, 24 hours a day, 7 days a week for Severity 1 issues, including unlimited support requests and subscription services for 1 or 3 year periods.

Learn more about Production Support

Support FAQs

Support Eligibility VMware Fusion VMware Fusion Pro
Complimentary email support for up to 18 months from product registration
Eligible for Per Incident Support
Eligible for Basic or Production Support
(Minimum of 10 licenses required)

When does complimentary support start?

Complimentary support starts when your VMware Fusion license is registered. Registration takes place automatically if you purchase your product from the VMware Online store. If you purchased from a reseller, you need to register your license in My VMware. Please consult this KB article for detailed instructions on license key registration.

How long does complimentary support last?

Complimentary support for VMware Fusion and VMware Fusion Pro is valid for 18 months from product registration.

Can I use a support incident for both Fusion 6.x and 7.x?

Yes, you can purchase support incidents and open a support request for any product version that is still officially supported by VMware. See our General Support Lifecycle Policy for guidance on how long VMware supports older releases and our Personal Desktop Lifecycle Policy for guidance on more recent versions of Fusion.

What is the support period for VMware Fusion?

VMware Fusion follows the Desktop Software Lifecycle Policy. Please refer to our lifecycle policies for detailed information and end of support dates.

What type of technical support help can I get if I am evaluating VMware Fusion?

Evaluation users can get help through the VMware Fusion Community. Evaluation users are not eligible for complimentary email support.

Are there any free Fusion support resources available from VMware?

VMware provides a number of self-help and community supported resources including:

How do I get support for the McAfee Anti-Virus Plus version included with VMware Fusion?

Your complimentary license has a full support entitlement from McAfee. Please contact McAfee for support.

VMware Fusion Communities

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