Local Language Support Policy
Although technical support for VMware products is delivered primarily in English, VMware continues to expand support capabilities in local languages.
Direct, 24/7 technical support in local language is available in Japan, China and Korea. Limited local language support for some European countries and Latin America is also available, primarily through callback responses during the operating hours of the local support center.
For all other countries, initial support contact via telephone is conducted in English. Please note: VMware's Response Time Target Commitments are currently based on response in English only.
Russian Language Support
VMware now offers technical support in Russian for customers from the Russian Federation and the CIS member states. This enhanced service was developed in response to customer and partner feedback, and reflects VMware’s commitment to provide the best possible customer service.
Initially, Russian language support will be available from 9am to 6pm MSD Monday through Friday, excluding public holidays. Outside of these hours of operation, support will be provided in English or deferred to the next business day, depending on customer preference. VMware will provide technical and licensing support to all customers with current Basic and Production Support entitlements.