VMware

Professional Services Organization

The global VMware Professional Services Organization (PSO) influences the success of each VMware implementation. The PSO team is dedicated to the success of the customer and their virtualization strategy and implementation.  The PSO team ensures that VMware customers are successfully implementing their business plans from adoption all the way to a fully functioning virtualized data center. The VMware PSO team includes Implementation/Managed Services, Project/Engagement Management, Education Services, Partner Management and Technical Account Management (TAM) Services.

Practice Development Marketing
Consultants interested in being able to innovate, standardize and optimize new virtualization concepts for a services organization get to develop and market new offerings within Professional Services. Equivalent to product marketing or a product management team, this is the group to ensure that VMware delivers the highest quality services to our customer.

Technical Account Management Program (TAM)
Technical Account Managers assess an account’s existing infrastructure and review implementation plans for best practices before making recommendations based on the account’s unique requirements. The TAM also strives to bring together divergent business divisions toward a common objective and helps these groups address business and technical hurdles by providing access to VMware information and experts while serving in a trusted advisor capacity to their accounts.

Solutions Architect/Services Presales
Solutions Architects work closely with the software sales team to drive business development for Enterprise Consulting Services by preparing project proposals (SOWs) that include business and technical requirements as well as the appropriate solutions, schedules and delivery times for successful projects. The SA brings a strong foundation of in-depth infrastructure knowledge, together with Pre-Sales and scope management expertise, to effectively design and deploy effective, high-impact technical and business process solutions.

VMware Authorized Consultant (VAC) Program
The VMware Authorized Consultant Program shares the combined knowledge of VMware’s Professional Services Organization. This knowledge is delivered to partners through sharing best practices and consulting kits and delivering advanced services trainings and webinars on services topics. These topics include virtual datacenter design techniques, delivering virtualization assessments and virtual desktop methodology.

Consulting Delivery Services
As a VMware Consultant, you provide customers technical leadership in the installation, configuration and implementation of VMware products and services. You help to document best practices in developing and deploying VMware solutions, and feed them into our knowledge base for best practices by customers and partners. This group gives the consultant the opportunity to work in most of the top Fortune 500 companies in the world. Services include (but are not limited to) operational readiness, business continuance, disaster recovery, and storage and IT services delivery.

Federal PSO Consulting Services
Our Federal Professional Services Organization is focused on providing our federal customers support in the evaluation and deployment of our entire line of VMware products. Our Federal team focuses on all aspects of Government sectors including Civilian, Intelligence and Department of Defense agencies. The projects or engagements include non-security cleared professionals up to the highest level security cleared consultants including TS/SCI full scope poly clearances.  This group makes an impact at the highest level of national safety and security.

Engagement Manager Services
As a VMware Engagement Manager, you manage customer billable projects to time, budget and contracted deliverables. These customers are typically Fortune 100 accounts adopting VMware virtualization software across their data centers. In this role you have the opportunity to participate in several executive committees giving you exposure to senior level management. Engagement/Project managers are responsible for building best practices and managing to business processes (ITIL).

  • PSO- Training & Education
    • Education Delivery: Technical instructors with a love of teaching in a classroom environment (and traveling), teach courses for VMware distributors, channel partners, customers, and internal employees.
    • Tech Curriculum/Certification: Technical writers with experience in teaching, utilize skills to create instructor led & eLearning courses for VMware customers. Build presentations as well as lecture and lab materials. Be apart of a tremendous team building the highly coveted VMware Certified Professional program.
    • Education Services- Information System/System Administrator: The Information Systems team provides software infrastructure and tools to training groups throughout the VMware organization. Come aboard with your creative web designing skills. System Administrators interested in building upon their technical skills, provide support for the 650+ systems supporting the department’s classes and websites.

Testimonials

“I am empowered to do the right thing for the company and my customer by being creative and resourceful. My position gives me the opportunity to work from top to bottom at my accounts. I have the ability to add a lot of value by helping them find great ways to leverage our products to truly bring value and very measurable benefits to their organizations. I love being an advocate for my accounts and ensuring VMware is getting feedback that will make our products and offerings the best possible in the industry.” — Cheryl, Technical Account Manager

“The opportunities are unlimited. The technology is so cool, a literal paradigm shift, that once you start, you’ll be on a journey to quench that insatiable thirst to learn more – and there’s no end to it! That’s what makes it great! There are so many different organizations within VMware globally that you’re only limited to what you want to limit yourself too.” — Anthony, Technical Account Manager

 “Easily the thing I like best about working at VMware is that I feel we are creating something and that my input counts and that I can make a difference.  When I make suggestions to management, I am always impressed at how seriously they are taken and often implemented. Everyone’s input counts and is important.” — Joyce, VAC Program Manager

“All of the people are helpful and go out of their way to be helpful. I like interacting with the customer. This is much easier to do with a product that works and has proven itself to be a solution that has documented utility.” — Rex, Engagement Manager

 “I have had a lot of personal growth working here. I was taken under wing of my current manager fairly early on and was groomed far beyond what my role was at the time. In January, I took on the position she had been grooming me for and have been very happy with it. There is always someone willing to help you and wanting to see you go farther.” — Molly, Technical Certification Specialist

“I joined VMware because it is a forward thinking innovative company that is both a pioneer and leader in the virtualization market. But I am most proud to represent VMware because we are an industry leader in the technology arena in overall customer satisfaction.” — Rob, Technical Account Manager

“VMware is a young company with top talent that consistently raises the bar of your contribution. My position allows me to travel and develop partner relationships with the industry’s top IT consulting firms.  It is very rewarding to work for a company that is well respected in the market and in a position that recognizes and promotes your creativity.” — Judith, VAC Partner Manager