VMware completed the acquisition of SpringSource (now part of vFabric), and we wish to extend a warm welcome to our new customers. We are dedicated to providing you with outstanding support services, and to meeting your future product support needs. Please continue to leverage the existing SpringSource support teams and support methods until further notice.

As we look to integrate the SpringSource (now part of vFabric) support and team into the VMware infrastructure and Customer Support Organization, we will provide you with updates on the changes.

Support Portal Phone
https://www.vmware.com/support/contacts/ 1-877-486-9273 (North America) or
1-650-475-5345 (International)

Support Renewals

Please contact s2-renewalteam@vmware.com for your support and maintenance renewal related questions.

Additionals Details

Read KB article 1032060 for more information.

Pivotal assumes responsibility to fulfill license, maintenance and professional services to VMware customers who have or will purchase Apache ActiveMQ (support), Apache HTTP Server (support), Apache Tomcat (support), Grails, Groovy, Groovy/Grails Tool Suite, OpenSSL (support), Redis, Spring, Spring Tool Suite (STS), vFabric Administration Server (VAS), vFabric Enterprise Ready Server (ERS), vFabric License Server, Pivotal tc Server and Pivotal Web Server. For customer support, VMware will continue to provide Level 1 support. Contact support as indicated above.