Deutsche Telekom MNC realised it needed a software based solution for an improved Service Quality Management in order to ensure transparency in operator’s performance and provide high visibility for customers. They therefore decided to implement a system based on VMware’s IT Business Management Suite (ITBM).
“Our goals – higher efficiency and web-based reporting portal – could fully be reached with the implementation of VMware ITBM.”
The Flexible Cloud-Based Workplace
Telecommunication providers face an increasing need to enter new markets in order to remain competitive. The Deutsche Telekom Germany has set itself the goal to act as a more powerful IT provider for small and medium-sized businesses. With VMware, as a long-term technology partner, has helped to develop an innovative cloud workplace solution for medium-sized enterprises. Managed Workplace is based on VMware Horizon DaaS and allows employees to quickly and easily work in a familiar environment and access to corporate data. The new collaboration was not only an innovative workplace solutions to be put on the market, but also the partnership with VMware are increasingly strengthened - for both companies a win-win situation.
“For many clients, we are already the logical, on-site partner for voice communication. This is precisely what we wish to achieve for the IT sector and consequently, for cloud services. Unlike our competitors, we accept end-to-end responsibility for all of our products. We provide the applications, run them in highly secure, ISO-certified data centres in Germany, and handle service and invoicing. Furthermore, we provide our customers with the desired network connection upon request.”
The Flexible Cloud-Based Workplace
With 143 million mobile telephone customers, 31 million landline customers and more than 17 million broadband connections, Deutsche Telekom is one of the leading telecommunications companies worldwide. The company has been active in innovation and growth areas for years – especially in the IT sector. Thanks to cooperation with technology partner VMware, the Managed Workplace service was launched at the beginning of the year – with the clear goal of entrenching the subsidiary company, Telekom Deutschland GmbH, as a more powerful IT provider for small and medium-sized businesses.
“With the partnership between Telekom and VMware we have succeeded in launching our workplace model Managed Workplace on the market in a very short time.”
Diákhitel Központ Zrt.
Student Loan Direct is an easy-to-use, user-friendly portal that also provides help and information functions. It enables users to create correct and properly completed documents required for the loan process. They can complete their loan applications and data update forms, view their loan agreements, balances, and repayment history, exchange messages with the Student Loan Center, and communicate using this channel instead of postal mail. The launch of the Student Loan Direct is a success story: 50 percent of all new loan applications already arrived through the portal started in September 2011. Since the virtualization of Student Loan Center, there were no unplanned server downtimes, and the server room requires less cooling and energy. The fault tolerance of the VMware-based environment, tested before implementing the Student Loan Direct portal, showed that operation continuity can be ensured if combined with regular data backups. The introduction of 7x24 service availability requires setting up a backup data center that Student Loan Center will implement using VMware’s disaster recovery solution.
"Using VMware's virtualization solution, we have set up a server environment with high-availability and load balancing to serve our Student Loan Direct portal. So our customers can rely on our services around the clock, 7 days a week."
The IT team at Dierbergs Markets experienced five major outages in its data center in one year using Microsoft Hyper-V, which was supposed to be a cost-effective approach to virtualizing systems. That prompted Dierbergs to move to VMware vSphere® software.
“With the VMware solutions, we spend more of our day focusing on strategic initiatives, which in turn helps IT drive real value back into the business.”
Digital River is the leader in e-commerce services on a global basis. Discover how they plan to move to VMware vCloud Air to provide global flexibility, as needed and on demand.
"One of the major things that excites me around moving to VMware vCloud Air, is the enterprise scope of what it can do. So as we look at Digital River, we are running our global commerce capability on VMware. So all of our clouds are built to mimic what VMware’s doing in their hybrid cloud service. We’re able to work with our clients, work with VMware, as we expand and contract".
Discover how Digital River is rapidly moving to a Software-Defined Data Center based on VMware technology.
"One of the big changes in the transformation with our teams, is with the Software-Defined Data Center, this is now enabling cross technology. Before, you would have a pool of people that were storage. Or you would have a pool of people that were network. Or you would have a pool of people that were a specific OS. With the Software-Defined, Data Center now you're allowing those teams to expand their knowledge base. You're reducing single points of failure, you're able to use technology that moves cleanly across those stacks."
DIRECTV leverages Socialcast to boost productivity and accelerate innovation
The DIRECTV Latin America leadership team wanted a way to break down geographical communication barriers and facilitate information sharing across the region. Socialcast made it easier to share best practices, find answers fast, and align executives and employees.
“I find Socialcast to be a highly effective communication tool for a global workforce.”
Drenthe College saves more than one million Euros on their yearly IT costs with VMware Horizon
Drenthe College has 18 locations, 11.000 students and 1.000 employees. In this video the IT Manager of Drenthe College explains how they support Bring Your Own Device (BYOD) for their students and how VMware Horizon helped them to cut IT costs by more than one million Euros per year.
“We have only IT administrator for the whole environment.”
EASY BUY, Thailand’s Leading Provider of Consumer Financial Services, Revolutionizes IT Infrastructure to Optimize Customer Services Delivery
EASY BUY leveraged VMware’s virtual desktops by deploying VMware® Horizon™ Enterprise Edition to enhance enterprise mobility and customer service delivery. The company also selected VMware vCloud® Suite to centralize IT infrastructure in order to better manage IT systems with fewer resources, reduce costs, increase reliability and disaster recovery capabilities while delivering ITaaS. The new software-defined IT model streamlined EASY BUY’s infrastructure and processes ensuring business continuity at a much lower cost. With the deployment of VMware’s solutions, EASY BUY’s annual operational cost was reduced by 20 million Baht.
“VMware technology is easy to deploy and seamlessly compatible with our existing infrastructure. Moreover, over 1,600 of our call center sta¬ff can work with higher agility. The work is centralized which significantly reduces complexities and streamlines management.”
Edogawa City Council
Edogawa City Council consolidated its physical servers into the Edogawa Shared Information Platform (e-SHIP) some time ago. But only with the deployment of VMware vCenter Operations Manager was it able to get full benefit from this investment; now it is able to utilize resources and identify and resolve problems within this virtual environment much more effectively. With infrastructure systems virtualized, the council is now planning to virtualize all 4,000 workstations across its various offices by incorporating the back-end server resources that were freed up.
“VMware vCenter Operations Manager is a highly effective tool for optimizing the virtual infrastructure across all the council’s offices. It improves reliability and performance, and supports our efforts to rationalize our hardware.”
The educational institution was looking for a reliable solution to back up critical data. They chose vSphere Data Protection because it was easy to use and integrated with their vSphere platform.
“It is very important that our backup and recovery solution be well integrated with our VMware infrastructure.”
EMC implements VMware IT Business Management and IT Benchmarking to expand financial transparency and to deliver a true Bill of IT. The path to financial transparency and business insight is a dynamic journey. EMC needed a better solution that adapted with their changing needs, VMware ITBM provided that solution.
"We want to be able to make great decisions and deliver superior results, and a strong ITBM solution helps us do that."
Computer data storage company EMC deployed several components of VMware vRealize Suite to deliver database as a service (DBaaS). The solution dramatically accelerated database deployment, slashing delivery times by 99 percent. It also makes ongoing management of databases more effective, allowing administrators to quickly and easily make necessary changes. And it allows IT staff to be more responsive to business needs and strategic goals.
"With our database-as-a-service framework built on the VMware solutions, the business can get what it needs, when it needs it."
EMC Corporation Consulting and IT Services for Life Sciences
EMC Consulting for Life Sciences helps customers meet critical challenges by improving collaboration, which ensures compliance and boosts operational efficiency. EMC Consulting leverages its Life Sciences industry expertise to provide the following services:
“My experience with the vCloud Air team has been terrific. When required, their support team replies quickly and they make sure to get our issues solved.”
EMC Corporation Consulting and IT Services for Life Sciences
EMC Documentum for Life Sciences Regains Its Competitive Edge with VMware vCloud Air
The EMC Documentum for Life Sciences sales force could not always effectively compete, because it took them several weeks to deploy a proof of concept while it took their competitors much less time. In addition, EMC sales engineers had to spend valuable time creating and managing demos. By hosting the EMC Documentum for Life Sciences solution on VMware vCloud® AirTM, EMC now creates and deploys their demo and proofs of concept environments in just a few minutes, and offers tighter security and better performance, both competitive differentiators.
EMC Documentum for Life Sciences helps accelerate product discovery and development. It streamlines and secures information and provides a flexible, secure, powerful and automated information infrastructure essential to speed processes governing research, clinical trials and GMP while reducing cost and complexity. The solutions consist of modules for research and development, clinical trials, regulatory submissions, and manufacturing to provide critical compliance with various global governmental oversight entities such as the FDA. EMC Documentum is the industry standard for regulated document management with more than 75 percent of leading life sciences enterprises relying on EMC Documentum solutions.
"VMware vCloud Air levels the playing field, making EMC as agile as our competitors. We simply can’t compete without it."
EPAM centralised infrastructure management in the first phase of the development process aiming at the establishment of an IT environment that would adapt more flexibly to business requirements. In the second phase of the developments in the summer of 2006, EPAM Systems decided to virtualise the development and test environments established for the projects. Thanks to VMware-based virtualisation, we are able to set up the development environment of a starting project several magnitudes faster, just under 1 hour instead of several days or weeks. The other big advantage of virtualisation is that development managers can take a snapshot of the environment before testing a new version or service pack of the software under development or before verifying the version compatibility of a new database manager. EPAM in recent years has achieved two-digit growth in revenues and employed staffs - which are also reflected in the cost of IT.
„The snapshot function of VMware provides a high degree of security for development work. Using this system, it is faster and easier to test our software and we are able to provide an even higher standard of service to our customers. While our earlier infrastructure may have limited this process, our virtualised environment has become the drive behind our business.”
Nuno Fernandes, IT Architect, eWorld Limited discusses how their customers truly appreciate the benefits of vCenter Operations Management, providing a really good bird’s eye view about what is happening on the whole datacentre in terms of resources, failures and what if scenario modelling. He also explains how being a VMware and HP partner helped them to grow as an organisation, being known and being very respected partner about integrated solutions in Malta.
ExecuJet Aviation Group
The ExecuJet Aviation Group is a global business aviation organisation, offering a diverse range of services, including aircraft sales, management and charter. ExecuJet runs four data centres in Johannesburg, Capetown, Zurich and Dubai that underpin the IT for the entire organisation. The South African data centre desperately needed to upgrade a large amount of legacy infrastructure, and the company decided to consolidate its server infrastructure using VMware. Following their successful server virtualisation project, the management team got fully behind the IT team to explore the benefits of implementing a virtual desktop infrastructure. They looked into a number of options, but due to our great experiences with VMware and the range of features on offer, they choose to implement VMware View. By using VMware View, ExecuJet employees are now able to run Windows 7 from any internet-enabled device.
“Dealing with highly discerning clients means we have to be at the cutting edge of service and innovation. Being able to use Windows 7 on tablet devices with the help of VMware View has drastically increased flexibility and improved working practices across the board - from sales executives to pilots to maintenance engineers, all of which helps us deliver the best service possible to our customers.”
Discover why Exostar switched to VMware and how they've improved capacity and performance management with vCenter Operations Management Suite
"It's critical that everyone understands at any given point and time how operations are running. Whether we have issues, and if we do have issues, what the next steps are. vCenter Operations Manager gives us that insight"