What are the criteria for determining if a bug is critical or non-critical (as specified by the Support Life Cycle Policy)?
Critical bugs are deviations from specified product functionality that cause data corruption, data loss, system crash, or significant customer application down time. A bug is considered critical if it meets the mentioned criteria and there is no work-around that can be implemented.
Does VMware provide notification to customers when the next phase of the support life cycle is about to begin or end of support is about to arrive?
VMware will post the general availability, end of support and end of technical guidance dates for each of its software releases on the VMware Support web site.