VMware Global Support Services offers help to customers wishing to make use of the Software Development Kits (SDKs), Application Programming Interfaces (APIs), and Command Line Interface (CLI) administration tools we ship as part of VMware vSphere and related products. The level of support purchased determines the level of help a customer can expect to receive from VMware Global Support Services.

  • VMware Production and Basic Support for VMware vSphere and related products entitles customers to  installation-only support for vSphere SDKs and CLI tools.
  • SDK Support Program for vSphere entitles customers to best practice guidance and troubleshooting of customer sample code utilizing VMware vSphere’s SDKs, APIs, and CLI tools.

VMware Global Support Services does not offer help with writing or debugging complete custom programs. Customers wishing to get help developing complete custom programs should use the VMware vSphere Discussion Forums or engage VMware Professional Services.