Our IT team is transforming to the new cloud operating model. We are becoming more automated, efficient, and nimble, and we are delivering better quality solutions. In the cloud, IT focuses less on infrastructure and more on applications, where it can add the greatest value. IT is now about how to enable businesses to build better products and market them to customers. The question becomes, how do we devote more time to provisioning business users with applications and less time on infrastructure? Part of the answer is the software-defined data center, where compute, storage, network, and security are all virtualized and automated by software. Once IT is relieved from the need to wire things together and to install and maintain physical infrastructure, it can focus more on using software to change configurations. VMware has developed its own VMware software-defined data center in order to build and test software-defined networks and architect potential methods to ensure security of those environments. Our CustomerOne Program provides insight into real-world use case scenarios, further enabling us to validate and optimize our solutions. This is where the rubber hits the road in building the next-generation IT workforce of the future.

Oracle RAC Cluster Virtualization Completes Full Virtualization of IT Production

Summary

VMware’s goal is to deliver a best-in-class virtualized environment, where performance, reliability, and resiliency are equal to or better than its physical counterpart. Leveraging its VMware on VMware program, the company achieved full virtualization of its Oracle Real Application (RAC) databases, running mission- and business-critical applications on a fully virtualized platform for the first time.

Business Need:

  • Achieve 100 percent virtualization of VMware’s IT supported business applications on the VMware platform to drive availability, agility, and scalability
  • Support VMware’s business growth and simplify its disaster recovery process by leveraging VMware Site Recovery Manager
  • Drive increased efficiency - most servers operate at less than 15 percent of capacity, resulting in server sprawl and complexity

Solution:

  • Virtualize Oracle RAC clusters, benchmarking and testing against the performance of VMware’s physical clusters. Server virtualization provides the potential of today's powerful x86 servers.

Benefits:

  • VMware vSphere® offers a complete server virtualization platform that delivers:
    • Greater utilization of server resources
    • Savings in capital and operating costs
    • Increased server consolidation ratio
  • Virtualizing applications on vSphere improves their health and administration, delivering benefits such as:
    • Maximum use of hardware resources without compromising application performance
    • Making applications more mobile and more easily migrated to any server in the environment, without downtime in many cases, by decoupling the application and operating system from the server hardware
    • Gaining an additional layer of baseline availability that complements most internal application or operating system availability functions

Complete Case Study

IT and Disaster Recovery: What Happens When “What If” Happens?

Summary

Safeguarding corporate assets, information and people in the event of a disaster is a business imperative in a world experiencing epic fires, floods, tsunamis, earthquakes and, in the case of VMware, even a plane crash. In the wake of that event, VMware launched an enterprise-wide Disaster Recovery program, a multi-phase and cross-organizational effort that includes business protocols for C-level oversight in the event of a disaster, a business continuity program to ensure that all VMware offices have a plan for unexpected events and an IT initiative for Disaster Recovery.

Business Need:

  • VMware’s rapidly growing global business drove the need for an enterprise IT Disaster Recovery (DR) plan to protect corporate assets and prevent loss in the event that any disaster were to strike one of its data centers

Solution:

  • Strategically combine people, business processes and technology to ensure that a data center failover and failback can occur in production with little or no data loss and with a minimum of business disruption
  • Automated replication of application infrastructure and storage through VMware’s own technologies
  • Cross training of personnel in different locations to ensure that IT people are available to respond in a crisis

Benefits:

  • Successfully execute failover and failback of the production system controlled environment, exceeding the goal for Recovery Time Objective (RTO)
  • Gain positive DR test results of no data loss and minimal downtime
  • Implement storage replication technology to automate duplication of data in a failover, supporting and meeting goals for (RPO)
  • Blueprint application infrastructure to ensure high availability and little disruption to users during a failover/failback
  • Gain world-class stability and availability for core business processes, services and supporting applications
  • Mature VMware’s IT organization, evolving protocols for C-level and line of business IT people in the event of a disaster
  • Create processes to implement command-level declaration of a failure

Complete Case Study
Related Presentation

IT Operations Automates Provisioning Process Leveraging On-Premise Private Cloud in the Software Defined Data Center

Summary

Cloud technology promises breakthrough productivity at lower cost—primarily through automation. But the technology, while presenting its own challenges, turns out to be the easy part. Creating new business processes to really deliver on the promise of cloud computing goes well beyond just using new technologies. It means transforming people and processes for complete organizational alignment around the cloud model.

Business Need:

  • Attain greater agility and efficiency through delivery of on-demand services to internal customers and evolve “AppOps” business processes to more quickly deliver development test instances

Solution:

  • Move storage and compute infrastructure to VMware’s internal private cloud to become a living model for what it means to run IT as a service

Benefits:

  • Reduced provisioning time from 4 weeks to 36 hours with a goal of 24 hours
  • Increased productivity of 600 developers by as much as 20 percent
  • Improved capacity and service quality so that AppOps can consistently respond “yes” to all project instance requests
  • Saved the business USD $6M annually in infrastructure and operating costs
  • Enable IT to move and mature to an IT-as-a-Service model

Complete Case Study
Related Presentation

OneCloud - Running IT as an Internal Cloud Service Provider

Summary

After VMware’s sales organization experienced that many customer’s IT shops were wrestling with their own shift to the cloud, the OneCloud project was launched to put VMware’s own IT people in the position of running IT as a service business and to learn first-hand what it takes to operate IT as an internal service provider. Now internal VMware organizations have the chance to purchase cloud services like an external customer and realize the benefits of the cloud, such as automation and significantly reduced costs, leaving IT to focus more resources on building new and better products for our customers and on providing more value to the business.

Business Need:

  • Acquire real-world learning about what it takes to operate as an internal Infrastructure-as-a-Service (IaaS) provider to better support VMware’s position to help external customers do the same.

Solution:

  • Deploy OneCloud, an internal Infrastructure-as-a-Service (IaaS), that delivers compute, storage, and network resources consumable as services

Benefits:

  • Internal customers can leverage the benefits of the cloud for scalability, economy, and high availability
  • Internal customers can eliminate CAPEX from their projects and “outsource” to the (internal) cloud
  • VMware Technology Operations operates as an internal IT service provider, gaining insight and experience to share with VMware customers
  • Continue internal cultural shift toward “consuming cloud,” and thinking in terms of a subscription business model

Complete Case Study
Related Presentation

CustomerOne vCloud Suite - IT Opts-In to Improve Customer Experience

Summary

At VMware, putting the customer first has been taken to a new level. VMware’s IT organization has engaged as “CustomerOne” to formally experience, document, and improve the process of performing VMware product upgrades, allowing them to expose future upgrade packages to more real-world use case scenarios before products go to general release.

Business Need:

  • Improve product quality by validating each VMware product during the beta phase within VMware IT production environments
  • Expand and formalize processes for testing of installations and upgrades in production environments and at scale
  • Create metrics to benchmark the ease and length of performing upgrades that ensure business continuity

Solution:

  • VMware IT is now “CustomerOne,” embedding itself on the release path as the voice of the end customer
  • “No special treatment” – VMware IT performs upgrades exactly as the customer would, being a client of VMware’s Global Services and Support organization (GSS)

Benefits:

  • Metrics provided insight into real-world customer data
  • IT’s world-class project management best practices are now embedded into the product deployment experience
  • vCloud Suite 2013 was tested for usability with the production application workload, enabling the team to document deployment processes for the best customer experience
  • Great outcomes for vCloud Suite 2013 product release in September 2013

Complete Case Study
Related Presentation

Automating in the Cloud with vCloud Automation and Management Platform

Summary

VMware’s IT Operations team faced a pressing need to create automated, scalable processes to deliver production-quality business workloads on demand. Using VMware’s vCloud Stack, IT created vCloud Automation and Management Platform, a mechanism for deploying automated business workloads that has dramatically reduced the time needed to develop and deploy cloud solutions at scale.

Business Need:

  • Accelerate the IT Transformation journey to the cloud by addressing the 3 to 8 weeks it was taking to deploy business application workloads to support business needs
  • Increase agility
  • Delight customers

Solution:

  • Create VMware Cloud Automation and Management Platform to provision, manage, and monitor scalable business workloads in just a few days.
  • Accelerate testing cycles and avoid manual errors through automation.

Benefits:

  • Automation reduces provision times from 3-8 weeks to a few days
  • Eliminate errors due to manual processes; create re-usable blueprints to rapidly provision new business workloads
  • Reduce human capital overhead
  • Deliver repeatable, automated processes for testing in the cloud
  • Improve compliance with provisioning from standardized blueprints and processes
  • Enable faster delivery of applications and functionality to users in the cloud
  • Add new clusters to business workloads in a couple of hours
  • Reduce CAPEX with optimized resource allocation and utilization

Complete Case Study
Related Presentation

Realizing the Vision of the Software Defined Data Center (SDDC) - IT Says Goodbye to Managing Systems

Summary

End users are getting new services faster, and IT has improved its own agility, freeing human capital to focus on higher value-add tasks and eliminating the need to manage hardware or infrastructure. The enabler? VMware’s first Software Defined Data Center (SDDC), which runs the lower part of the stack entirely through automation. As part of its vision to lead customers into the era of the Software Defined Data Center, VMware IT has jumped in to run its operations in an internal SDDC first. The benefits are huge and include increased business agility, greater reliability, no Capex costs, and reduced Opex costs.

Business Need:

  • Acquire and demonstrate real-world experience in a live Software Defined Data Center

Solution:

  • Create an internally deployed Software Defined Data Center by migrating all IT systems to OneCloud, VMware's internal private cloud

Benefits:

  • Realize all benefits of a Software-Defined Data Center – increased agility, improved IT efficiency, improved reliability, and freedom to focus more on end users, applications, and IT innovation
  • Blueprint repeatable, defined processes for migrating to and operating in the SDDC
  • Slash provisioning times from an average of 6 – 8 weeks to a few days
  • Eliminate IT’s Capex costs by moving the infrastructure to OneCloud
  • Reduce IT’s Opex costs through greater efficiency and agility

Complete Case Study
Related Presentation

The Enterprise PaaS Platform - Delivering on the Next Step in the Journey to Platform as a Service

Summary

The cloud is a moving, growing system, and it can be a challenge to maintain business continuity in this dynamic environment. IT innovation is needed to really harness the power of technology for business transformation. VMware has deployed its Enterprise Platform as a Service (PaaS) platform, an overall application lifecycle management system, to deliver on the promise of IT as a transformative agent in business.

Business Need:

  • To deliver higher service levels at a lower cost
  • To meet the ever-increasing user demand for more applications and drive to virtually zero downtime

Solution:

  • Deploy Enterprise PaaS (Platform-as-a-Service) Platform to drive greater deployment agility and availability of green field applications and services at a lower cost

Benefits:

  • Self-healing capabilities repair downed application instances with no user interruption or IT intervention
  • Reduce IT overhead and administration
  • Easily manage increased number of custom applications in the enterprise while driving down IT costs
  • Lower overall application TCO
  • Achieve high levels of availability, scalability, and efficiency
  • Deploy enterprise-class system for full runtime applications management for easier, lower-cost delivery of services in the cloud

Complete Case Study
Related Presentation

The Evolution of Platform-as-a-Service - Cloud Foundry Facilitates Self Service, Slashing Time to Benefit and IT Overhead

Summary

VMware's IT Operations team faced a pressing need to accelerate the delivery of applications and services to end users while reducing IT overhead. By deploying Cloud Foundry in a private cloud, IT realized the benefits of end user self-provisioning by offering a set of out-of-the-box services that slashed waiting times for new apps from weeks to days, even hours.

Business Need:

  • Deliver end user services faster while minimizing IT Operations intervention

Solution:

  • Deploy VMware's Cloud Foundry in a private cloud, providing a set of on-demand, out-of-the-box services to allow users to self-provision and to minimize IT Operations overhead

Benefits:

  • VMware's PaaS platform matures through the addition of Cloud Foundry to a private cloud
  • Users can self-provision to new services and applications, slashing the time to get new business functionality from at least 4 weeks to a couple of hours
  • Accelerate applications development by reducing development time from 4 - 8 weeks to less than 2 days
  • Deploy self-monitoring, self-healing properties to Cloud Foundry, taking IT's direct involvement in managing end user applications to nearly zero
  • Delivering further on the vision of the Software-Defined Data Center

Complete Case Study
Related Presentation

Cloud Applications Monitoring with VMware vCenter Hyperic

Hyperic Monitoring System Speeds Provisioning, Reduces Incidents and Offers Insight

Summary

As part of VMware’s ongoing corporate strategy to run its own enterprise on the same tools it offers to the marketplace, the IT organization began working with Hyperic, the company’s applications monitoring system for virtualized data centers.

Business Need:

  • Maintain corporate strategy for VMware IT to run its enterprise with the same tools and environment offered to customers
  • Strive toward ever-increasing agility and IT economies
  • Identify incidents at the earliest possible stage
  • Improve reliability for critical applications
  • Reduce/eliminate incidents through best-in-breed monitoring

Solution:

  • Migrate from a legacy application to Spring tc with Hyperic management, following VMware’s acquisition of SpringSource
  • Bundle monitoring with new servers for instant capabilities with no added IT overhead
  • Reduce incidents through powerful monitoring and reporting capabilities
  • Increase automation

Benefits:

  • Up to 40 percent reduction in incidents
  • Improved uptime and reliability through earlier identification of incidents
  • Faster, streamlined application provisioning via automated discovery of newly deployed resources

Complete Case Study
Related Presentation

SOX Compliance with VMware vCenter Configuration Manager

Monitoring SOX Compliance with vCM

Summary

VMware’s processes for SOX server configuration compliance were time-consuming and subject to human error. Using VMware’s vCenter Configuration Manager to automate the monitoring of its Windows and Linux SOX servers, VMware IT slashed the number of days needed to audit compliance from four to one while achieving many other benefits.

Business Need:

  • Streamline mission-critical SOX-compliance processes
  • More easily ensure full server configuration compliance
  • Deliver on vision of Business Transformation through IT Transformation

Solution:

  • Use VMware Configuration Manager (vCM) to monitor SOX servers
  • Automate reporting process for compliance
  • Involve Professional Services for best practice rules and workflow deployment

Benefits:

  • Create default of 100 percent SOX-compliance server configuration
  • Eliminate the need to remediate noncompliant configurations
  • Streamline audit process from four days to one
  • Eliminate human error through automated reporting
  • Reduce administrative overhead

Complete Case Study
Related Presentation

Cloud Infrastructure Monitoring with vCenter Operations

vCOps - Virtual Operations Monitoring Drives Holistic View of IT

Summary

Getting at the lowest possible origin of a problem not only optimizes IT performance and the user experience but it also ultimately saves time, money and resources. VMware’s Virtual Network Operations Center (VNOC), the organization that monitors VMware’s virtualized enterprise out of multiple data centers, knew that its various solutions for monitoring availability, capacity and performance had created data silos that sometimes complicated the correct diagnosis of a problem’s root cause. The VNOC lacked a common view into all data gathered by its myriad monitoring tools. Seeking to reduce as many as eight monitoring solutions into one or two, they made the choice to implement VMware’s own Virtual Operations (vCOps) tool.

Business Need:

  • VMware’s Virtual Network Operations Center (VNOC) needed to improve insight into IT resources
  • Correlated data would improve analysis through a holistic view
  • Multiple point solutions lacked integration and overlapped functionality

Solution:

  • Conduct Monitoring Summit and interview stakeholders to gather input for best possible solution
  • Implement vCOps to enable holistic view into IT metrics through a singular analytics engine
  • Garner better decision support and capacity planning
  • Secure improved root cause analysis
  • Enable ability to accurately forecast and anticipate capacity demands

Benefits:

  • Ability to accurately forecast and anticipate capacity demands
  • Accurate isolation of root causes
  • Holistic, correlated analysis of all data collected
  • Centralized metrics enable better diagnostic and decision support
  • Ability to use dashboards to tailor the view for specific teams

Complete Case Study
Related Presentation

Distributed Storage Virtualization for the Cloud using EMC VPLEX

VPLEX Storage Solution Moves VMware Closer to the Virtual Data Center

Summary

With the continued growth of corporate data, VMware sought to achieve new levels of efficiency when it came to storage. The traditional architecture of multiple physical arrays meant purchasing storage to accommodate growth and vulnerability to downtime in the event of an array failure. As the company grew, it knew that taking its storage architecture to the Cloud would boost levels of availability and flexibility. VMware’s evolution to a fully enabled provider of Cloud services called for building domain expertise in deploying and managing virtual storage solutions.

Business Need:

  • Transition traditional, physical storage arrays to a virtual environment to increase availability, flexibility and data mobility
  • Advance the company’s position as a fully enabled provider of Cloud solutions
  • Minimize risk of a single array failure in the production environment
  • Gain more effective use of tiered storage architecture and remove storage silos
  • Lower TCO in conjunction with thin provisioning
  • Accurately conduct trending analysis and capacity planning

Solution:

  • Implement EMC’s VPLEX storage virtualization platform for highly available, distributed virtual storage
  • Create centralized mechanism for storage provisioning
  • Leverage tiered storage in conjunction with thin provisioning capacity

Benefits:

  • Distributed storage virtualization
  • VPLEX mirror of Tier 1 production data to eliminate single array failure risk
  • Highly elastic, on-demand capacity
  • Dynamic data mobility: the ability to move applications and data in real-time, with no outage required
  • Lower TCO, leveraging tiered storage and thin provisioning
  • Centralized SAN storage provisioning

Complete Case Study
Related Presentation

Cloud Computing on VMware vSphere for Enterprise

Migration to vSphere 5.0 Delivers Enterprise Enhancements

Summary

vSphere, VMware’s flagship product for virtualization, enables customers to build a cloud infrastructure to run mission-critical business applications securely, reliably and with high availability. As VMware readied the latest release of vSphere, the company sought to validate new features and functions prior to general availability. The IT department installed vSphere 5.0 in its production environment, ensuring upgrade steps were clearly defined and modeling best practices with respect to cross-organizational communication.

Business Need:

  • Support general release of vSphere 5.0 through IT’s early adoption program
  • Document critical installation processes
  • Ensure that VMware enterprise is on vSphere 5.0 by general product release

Solution:

  • Engage with R&D at Release Candidate (RC) stage to maximize testing with a stable code base
  • Validate vSphere 5.0 in high-visibility test environments prior to upgrading production
  • Focus efforts on key infrastructure supporting critical applications such as Oracle E-Business Suite
  • Document installation and upgrade best practices to ensure timely, accurate rollout throughout the environment

Benefits:

  • Demonstrate that vSphere 5.0 is a solid product release by running that version in VMware’s production environment prior to general availability
  • Enable improved customer experience through validation testing and feedback to R&D during pre-GA testing

Complete Case Study
Related Presentation