Assistance with vFabric Application Development

  • Support for application development phase
  • Unlimited number of support requests
  • Remote support

Overview

VMware vFabric Developer Support provides you with assistance during the development phase of applications. VMware will provide guidance on the use of the vFabric software and will answer “how-to” questions on the use of the Plugin Development Kit (PDK) and Application Programming Interfaces (APIs). Developer Support also includes assistance with application configuration and performance tuning, including the review of pertinent application code snippets, when required to accomplish such assistance.

Developer Support does not include support for:

  • The application itself
  • High-level design overview and best practices
  • Unsupported third-party technologies utilization
    and integration
  • Application code review
  • Assistance with changing the software internals

vFabric Developer Support is available in two service levels to address your needs. Standard support provides a response within twelve business hours, and Premium support provides a response within four business hours.

Feature  vFabric Developer Support
Hours of Operation 12 Hours/Day
Monday–Friday*
Length of Service 1 or 3 Years
Product Updates No
Product Upgrades No
Method of Access Standard:Web*
Premium:Telephone/Web*
Response Method Telephone/Email*
Remote Support Yes
Max Number of Technical Contacts per Contract 1 Named Contact
Number of Support Requests Unlimited

Target Response Times

All Severities

Standard: 12 Business Hours

Premium:  4 Business Hours

*Hours of operation for Developer Support are from 6am to 6pm local time.

Supported Products and Technologies

Current versions of:
Supported Commercial Products:
Current versions of:

NOTE: VMware may modify the list of supported technologies/products periodically.

Pricing
vFabric Developer Support Edition Price
vFabric Developer Support Standard $3,500 per seat per year
vFabric Developer Support Premium $7,000 per seat per year

 

Production Deployment

vFabric Developer Support does not cover licenses or support for running vFabric products in production. To run vFabric products in production, you must purchase commercial vFabric licenses and support. Packaging and pricing for vFabric products is available on the following pages:

Additional Information

Purchase information can be found by dialing one of VMware's toll free numbers and choosing the Sales Option or contacting one of our resellers. Additional information about our support policies and offerings can be found in our Technical Support Welcome Guide.