Driving the Journey – VMware IT
The hybrid cloud is a combination of two or more private and/or public clouds. These clouds are bound together but remain encapsulated, offering advantages that far exceed those offered by either independent solution. Users reap the benefits of choice, flexibility, and agility, and the ability to run applications at will and without compromise. In May 2013 VMware launched its own public cloud infrastructure-as-a-service (IaaS) called the vCloud Hybrid Service, and this is now in production.
Software technology and architecture are the foundation layer of VMware's cloud solution. It comprises the tools and technology that shape an organization's Cloud architecture. The hybrid solution is made possible by the software-defined data center (the glue that automates migration, management, and security), and VMware's large portfolio of service providers, systems integrators, ISVs, and channel partners. As depicted in the scope of case studies below, the hybrid cloud offers a wealth of possibilities that hold the promise of true business transformation.
How to Buy A Cloud: VMware’s Subscription-Based Delivery Platform Offers Partners, Customers a Business Model for On-Demand IT Services
As the cloud economy matures, VMware is evolving new business models to enable on-demand purchasing of cloud products and services and is driving new revenue opportunities for channel partners through its Subscription-based Delivery Platform (SDP). SDP allows partners to have a flexible way to configure cloud solutions for customers and unifies the customer experience across products, services, and customer support.
- Create a new business model for subscription-based services and drive new VMware business processes to better enable cloud provisioning
- VMware created the Subscription-Based Delivery Platform (SDP) to better integrate the customer experience across products and support through delivery of policies and procedures that enable the purchasing of cloud services
- Evolve VMware’s maturing vision of the Software Defined Data Center
- Drive greater channel revenue by offering new subscription-based services
- Further integrate VMware processes to maintain consistent customer experience from initial purchasing through customer support
- Offer vCloud Hybrid Service through SDP, allowing customers to purchase compute, storage, and other cloud components, with the security, scalability, and support needed for enterprise-class cloud computing
- Increased self-service for customers to view purchased subscriptions, file support tickets, and purchase add-on products, leveraging existing My VMware portals
- Support business policies necessary for subscription offering, including pricing, product, partner, and finance domains
Cloud-enabled Single Sign-on on VMware Horizon Application Manager (MyOneLogin) Ensures Security, Improves Applications Management and Simplifies Access
Remembering user names and passwords has become a challenge in the SaaS era where employees are using applications that may be enterprise-class or tiny niche applications that work on a mobile device. The need exists for IT organizations to maintain their company’s security posture and to audit access controls from a central location. VMware accomplished this by implementing Horizon Application Manager, a Cloud-based user authentication application that sits between the client and the Cloud-based applications to which users seek access. And by offering users one set of credentials, VMware IT delighted users while improving security and applications management.
- Increasing use of Cloud-based applications by employees, customers and partners put demands on IT to both simplify login and ensure security of company information
- More than 200 applications existed in the enterprise, 40 of which were customer-facing, all with unique sign-in requirements
- Managing authentication and entitlements was getting unwieldy for IT and frustrating for users
- Implement Cloud-based, single sign-on to streamline user and IT workloads
- Leverage Cloud infrastructure for fast, effective deployment at a low cost
- Users love having only one login to remember
- Users have access to up to 22 applications from a single dashboard with one login
- IT gains a centralized view into usage, both by user and application
- Better insight into use enables improved cost efficiencies in application licensing
Hyperic Monitoring System Speeds Provisioning, Reduces Incidents and Offers Insight
As part of VMware’s ongoing corporate strategy to run its own enterprise on the same tools it offers to the marketplace, the IT organization began working with Hyperic, the company’s applications monitoring system for virtualized data centers.
- Maintain corporate strategy for VMware IT to run its enterprise with the same tools and environment offered to customers
- Strive toward ever-increasing agility and IT economies
- Identify incidents at the earliest possible stage
- Improve reliability for critical applications
- Reduce/eliminate incidents through best-in-breed monitoring
- Migrate from a legacy application to Spring tc with Hyperic management, following VMware’s acquisition of SpringSource
- Bundle monitoring with new servers for instant capabilities with no added IT overhead
- Reduce incidents through powerful monitoring and reporting capabilities
- Increase automation
- Up to 40 percent reduction in incidents
- Improved uptime and reliability through earlier identification of incidents
- Faster, streamlined application provisioning via automated discovery of newly deployed resources
- IT is leveraging the Cloud for “burst” capacity.
- There is a closer partnerships with business users.
- Applications are increasingly delivered as SaaS.
- Service catalogs enable self-service and self-provisioning.
- IT shifts the emphasis to governance, integration, security and to ensuring business continuity.
- Vendor relationships are restructuring to work closely with Cloud Service Providers and SaaS.
Effective Architecture Boards:
- Have a clear set of architectural principles.
- Ensure broad representation across all stakeholder organizations.
- Enable representatives to have decision-making authority.
- Operate with transparency.
- Work toward federated processes.
- IT is assuming the role of “service broker.”
- IT and business users are teaming up for evaluation, selection and contract negotiation with Cloud Service Providers.
- IT-as-a-Service facilitates user self-provisioning and service catalogs.
- Cloud cost management tools deliver deep insight into the fully loaded cost of applications running in production.
- Pay-per-service shifts cost models, as users pay over time.
Digital Fuel ITFM Delivers Financial IT Metrics for the Cloud
The IT organization needed to see the full cost of managing applications at production in the cloud. While the cost of provisioning and implementing new IT services has been relatively easy to quantify, it has been more difficult to understand the true ongoing cost of IT service delivery. VMware sought to bring sophisticated finance functions, such as how to break down costs from multiple standpoints or how to analyze the cost of changing a variable in the service mix, to its own enterprise.
- In-depth financial metrics for applications management
- Greater insight into costs, as demanded by Cloud service deliver
- Better IT understanding of production costs
- Better engagement with line of business stakeholders supported by clear IT metrics
- A financial system that provided a unified view into the cost of all resources—server, storage, network, software, computers, applications and human capital
- Multiple views into IT costs — to know per-unit costs for any variable on which metrics were desired
- Deep cost knowledge for business decisions
- Opportunity to realize full gains of Cloud with deep insight into cost of service delivery
- Improved decision support for IT
- Understanding of fully loaded cost of deploying an application and running it at production
- Ability to factor in labor costs
- Understanding of per-user or per-unit costs where needed
- Ability to employ cost modeling and “what-if” scenarios to see financial impact of IT initiatives, such as performing an upgrade or reconfiguring a business process