VMware recently completed the acquisition of GemStone Systems, and we wish to extend a warm welcome to our new customers. We are dedicated to providing you with outstanding support services, and to meeting your future product support needs. Please continue to leverage the GemStone Systems support teams and support methods until further notice.

As we look to integrate the GemStone Systems support and team into the VMware infrastructure and Customer Support Organization, we will provide you with updates on the changes.


Support Portal Phone
https://www.vmware.com/support/contacts/ 1-877-486-9273 (North America) or
1-650-475-5345 (International)

Support Renewals

Please contact s2-renewalteam@vmware.com for your support and maintenance renewal related questions.

Additional Details

Read KB article 1032060 for more information.


Pivotal assumes responsibility to fulfill license, maintenance and professional services to VMware customers who have or will purchase GemFire, SQLFire. For customer support, VMware will continue to provide Level 1 support. Contact support as indicated above.