Assistance with SpringSource Application Development
- Support for application development phase
- Unlimited number of support requests
- Remote support
Developer Support provides you with assistance during the development phase of applications. VMware will provide guidance on the use of the SpringSource software and will answer “how-to” questions on the use of the software. Developer Support also includes assistance with application configuration. VMware will provide assistance with performance tuning unless application code review is required to accomplish such assistance. Developer Support does not include support for the application itself.
|Hours of Operation||12 Hours/Day
|Length of Service||1 Year|
|Products Supported||SpringSource Software:
|Method of Access||Telephone/Web*|
|Max Number of Support Administrators per Contract||1 Named Contact|
|Number of Support Requests||Unlimited|
|Target Response Times - All Severities||1 Business Day|
*Hours of operation for Developer Support are from 6am to 6pm local time.