Effective Date: August 21, 2014
EU-US Safe Harbor
VMware adheres to the EU-US Safe Harbor Privacy Principles, as described in more detail in our General Safe Harbor Privacy Notice.
What personal information does VMware collect?
On VMware web sites you can order products or services, register products, request information, subscribe to marketing or support materials, register to a secure extranet site to obtain access to product information, support, services and training, or apply for jobs at VMware. VMware may collect information about individuals such as their name, address, telephone number or email address, user IDs and passwords, billing and transaction information, credit card or other financial information and contact preferences. Personal information collected online may be supplemented with information you provide to VMware through other VMware services, as well as other sources such as trade shows or seminars, and other data appending methods such as spot tags, tracking and cookies as referenced below.
How does VMware use personal information?
VMware will use personal information to provide customers, business partners and website visitors with information and services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, and to provide ongoing service and support. If you do not provide us with your personal information, we may be unable to complete these functions. We may also pass on your information to a third party, such as a partner, if you have asked us to do so. Occasionally we may use your information to contact you to complete surveys that we use for marketing and quality assurance purposes.
With whom does VMware share personal information?
Some VMware services may be co-branded and offered in conjunction with another company. If you register for or use such services, both VMware and the other company may receive information collected in conjunction with the co-branded services.
We reserve the right to fully use and disclose any information that is not in personally identifiable form.
Transfer of Your Information to Other Countries
If you would like to receive or unsubscribe from receiving marketing communications, please click here http://info.vmware.com/content/subscription.
Access and Correction
If you would like to request access to or have a correction made to personal information that we may have collected from you (possibly subject to handling fees), please contact firstname.lastname@example.org. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID, before granting access to data.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Security of Personal Information
VMware is committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, VMware employs industry-standard controls including physical access controls, encryption, Internet firewalls, intrusion detection, and network monitoring. In addition, access to confidential information is limited to those individuals and agents having a need to know.
Forums and Blogs
Some of VMware's websites allow our users to publish content via discussion forums, blogs, user-editable documents, and commenting systems. Any information that is disclosed in these forums becomes public information which could be read, collected or used by other users to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. You should exercise caution when deciding to disclose your personal information.
Cookies, Logging and Spotlight Tags
VMware uses some cookies that are strictly necessary for the delivery of services on our website. Cookies that are strictly necessary allow us to improve the safety and security of our website, authenticate account users, allow you to access your private accounts on our site, allow you to sign into many portals with the use of only one login, balance the traffic on our site, and remember information that you have submitted on forms when you request services on our site. Cookies that are strictly necessary do not gather any information about you that could be used for marketing or remembering where you've been on the internet.
VMware also uses 'performance' cookies that collect information about how you use our website, including which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you and use anonymous information to provide statistics on how our website is used, help us improve our website by measuring any errors, test different designs on our site, and help us measure the traffic on our site so that we can optimize our content accordingly. VMware’s performance cookies are only used to help us improve how our website works, understand what interests our users and measure how effective our advertising is.
As is true of most websites, VMware collects and/or logs Internet Protocol addresses, Internet domain names, the web browser and operating system used to access the VMware web site, the website visitor’s location, the files visited, the time spent in each file, and the time and date of each visit. VMware collects these through the use of log files and web beacons.
Links to Non-VMware Websites and Third Parties
Contact Information and Complaints Process
firstname.lastname@example.org. If you have a comment or concern that cannot be resolved with VMware directly, you may contact TRUSTe (as set out below) or the competent local data protection authority.
In order for us to deal with your complaint, you will need to provide us with sufficient details regarding your complaint together with any supporting evidence.
We will refer your complaint to our Privacy Team who will investigate the issue and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you.
Changes to this Policy