VMware

Create Differentiated Solutions on VMware Platforms

TAP members get access to a comprehensive set of developer resources to develop rich and robust applications on VMware platform, create differentiated solutions and reduce time-to-market. These resources include,

  • Products such as toolkits and APIs
  • Content such as documentation and knowledge base
  • Source code access and
  • Services such as developer forums, incident support, architectural help and certification

These resources are packaged in the form of programs listed below. Together they are called Co-Development Programs. We continue to improve the breadth and depth of resources, so let us know your suggestions.

General

How do I find more information about VMware APIs and interfaces?

More information about VMware APIs and interfaces can be found at the VMware Developer Center and the Standard and Interfaces Technology section of vmware.com

Does VMware have special co-development programs for the academics?

VMware Academic Program  provides variety of co-development benefits to the academic market. Faculty members can apply to the program to get free licenses of selected products for use within classroom, lab or research. Students can get access to limited duration license via their faculty members for use in their coursework. Qualified faculty members can also request source code request for use in their research. Finally, academic institutions can also purchase discounted licenses for use within their infrastructure.

SDK (Software Development Kit)

Do I have to participate in a program to download SDK?

No. SDK is available for download to anyone. Only R&D access or other trouble-shooting help require a certain level of TAP program membership. Please refer to the “Requirements” section under the SDK tab.

What do SDK Support Incidents provide?

SDK Support Incidents enable developers to get email based support when integrating their products with VMware platform via SDK. Examples of the type of support provided are – general programming advice for using SDK and toolkits, pointers to documentation, API usage guidance, software and documentation bug validation and work-arounds.

Who is eligible to receive SDK Incident Support?

TAP members at Elite and above levels are eligible at this point.

Is phone based support available for SDK Incidents?

At this point, only email based support is available.

Is email based Free Incident Support unlimited?

No. A partner gets a limited number of Free Incident Supports. Elite and Global partners get 5 and 7 incidents/year.

What do I do once I use up my free incident supports?

All TAP members may purchase Unlimited SDK Support on the Partner Store within Partner Central.

What type of turn-around can I expect?

Typical response time is 2 business days, and based on best-effort. This is not mission critical support.

What VMware SDK products are eligible for SDK Incident Support?

A complete list of elegible SDK products can be found on http://www.vmware.com/files/pdf/support/sdk.pdf

How do I get SDK Incident Support?

During the TAP on-boarding process for your company, we send out an email with various licenses available to you, along with the SDK Incident Support Code. The code needs to be registered at https://www.vmware.com/account/index.do. Note that you may need to create a VMware Account (free) to complete this registration. Once the code is registered, you can go to www.vmware.com/support to file a Support Request (SR). Visit our 'how to' page for more information on how to file a support request.

What information do I need to include in my Support Request (SR)?

In addition to the problem description, we need very clear information on your development environment, including code samples and log files, when applicable.

Where can I get information on how to collect diagnostic information for the SDK, and download the SDK Support Form?

We have developed Knowledge Base Articles to help our developers collect SDK related diagnostic information.

What other resources are available for me as a developer integrating with the VMware platform?

We encourage our developers to visit the VMware Developer Center at http://vmware.com/developer where they can download documentation, sample code and SDKs. They can also view developer FAQs and participate in Forums

Do SDK Incident Supports provide access to VMware R&D?

No. Access to VMware R&D is available via SDK Co-Development Project. R&D access is applicable when developers have questions regarding the design / architecture of their integration with VMware. A separate project proposal, submitted via the partner’s alliance manager, is required to get this process started.

IOVP (I/O Vendor Program)

Who can apply for the IOVP program?

IHVs who are TAP members at Elite or above levels can apply for the IOVP program in order to certify their devices and/or drivers for use on VMware Infrastructure.

How do I get “VMware Ready” logo?

At the end of the qualification project, you can request the logo by emailing TAPAlliance@vmware.com.

Specific API Programs

How do I apply?

To express interest in enrolling in an API Program, please fill-in the online VMware Ready Request Form. Note that additional due diligence may be required to gain access to these programs. The programs may also have restrictions in terms of the number and type of partners it can accommodate.

The APIs / functionality I am interested in are not mentioned. What should I do?

The best approach is to work through your TAP contact and make a request. Make sure to provide details on what you are looking for, your TAP membership level, whether you have looked at SDK and found something similar, and the business justification about what customer issues / use cases will these APIs address. You can also use the “suggestions” link on the Co-Development page to provide this info to us.