Frequently Asked Questions (FAQs)

How can I join the TAP program?

Each partner has to first join the VMware Partner Network at the free Enrolled Tier level to be able to apply for the Technology Alliance Partner (TAP) program. TAP is one of the programs that a partner can choose to apply to after joining at the Enrolled tier level.

The Enrolled tier enables you to:

  • Learn more about the different VMware programs
  • Take time to decide what program is right for your business model, and start acquiring the needed sales and technical solution skills with free online training to accelerate time to first transaction.

Please note that partners in the Enrolled tier do NOT have resell rights.

Join at the Enrolled tier (link this to the enrolled tier page application page)

What are the main benefits of the TAP Elite level?

TAP Elite membership includes enough NFR licenses for multiple development teams, access to VMware Ready programs, go-to-market opportunities via the VMware Solution Exchange (VSX), and extensive training available at a 20% discount through Partner University. For a complete list of benefits, please refer to the TAP Program Guide.

When can I renew my TAP Elite membership?

You will receive plenty of notice regarding your renewal date. We send out 90-day, 60-day and 30-day notices to remind you that your membership is due for renewal.

What happens if I decide not to renew my TAP Elite membership?

A few things happen when you don’t renew your TAP Elite membership, including: (1) Basic SnS expires on your NFR licenses and your licenses become unusable; (2) Your products that have been certified as being VMware Ready will remain valid only for the version certified; (3) Your product listings in the VSX may be canceled; (4) Your TAP Elite benefits are canceled.
Please contact tapalliance@vmware.com if you have questions regarding membership renewal.

When and how do I receive new licenses that are added to the NFR bundle? Do I need to do anything to receive them?

Anytime new licenses are added to the NFR bundle, they will be automatically sent to you. You don’t need to do anything to receive them. It may take a few months after the licenses have been added to the bundle before we add them to your account. Check with tapalliance@vmware.com if you have questions.

Do new licenses added to the TAP Elite level include unlimited product support?

Anytime new licenses are added to the TAP Elite NFR bundle, they are automatically added to the Basic SnS contract and become eligible for support.

What are the main benefits of the TAP Access level?

For starters, TAP Access membership includes a starter bundle of VMware software licenses, go-to-market opportunities via the VMware Solution Exchange (VSX) and extensive training available through Partner University. TAP Access Partners also receive subscription support on their NFR keys. This allows them to receive upgrades, patches and deltas when new keys are included in the bundle. For a complete list of benefits, please refer to the tables on the benefits on the Partner Lifecycle page.

When can I renew my TAP Access membership?

You will receive plenty of notice regarding your renewal date. We send out 90-day, 60-day and 30-day notices to remind you that your membership is due for renewal.

What happens if I decide not to renew my TAP Access membership?

A few things happen when you don’t renew your TAP Access membership, including: (1) Your licenses become unusable; (2) Your products that have been certified as being VMware Ready will remain valid for the certified version only; (3) Your product listings in the VSX may be canceled; (4) Your TAP Access benefits are canceled.
Please contact tapalliance@vmware.com if you have questions regarding membership renewal.

Do new licenses added to the TAP Access level include unlimited product support?

Anytime new licenses are added to the TAP Access NFR bundle, Access members are eligible to use the 2-incident product support pack included with the original bundle and renewed every year.

Which licenses are included in the different levels of TAP membership?

A complete list of NFR licenses including quantities delivered to each TAP level is included in the NFR document. All software licenses delivered under the VMware TAP program are considered not for resale (NFR) and are intended for partners to use in a lab or testing and development environment or any other pre-sales situation only, and not for any production environment. Acceptable uses of software licenses include testing and supporting applications for the VMware platform, product demos for potential customers in a demo or training facility, answering support questions for product(s) running VMware software.

What type of support is included with these licenses?

The NFR licenses given to TAP Elite members include Basic SnS, which consists of unlimited product support Monday through Friday from 8 AM to 5 PM Pacific time. TAP Access members receive a 2-incident product support pack with their bundle of products.

I will be doing some integration development and will need access to VMware product APIs. Where can I find these? Do I have to be a TAP member to access them?

Many VMware APIs and SDKs are available to the public at the SDK download site. There are some APIs that are only available to TAP members who chose to participate in VMware Ready or co-development programs.
Please contact tapalliance@vmware.com for more information.

What type of development support can I expect in each of the different levels of TAP membership?

TAP Elite members receive 5 incidents of SDK Support (email only) with their annual membership. TAP Elite members are able to purchase annual Unlimited SDK Support at a significant discount from the Partner Store within Partner Central.

What is the VMware Solution Exchange (VSX) and how would I use it to promote my products?

All the information you need regarding the VSX can be found on the Getting Started with the VMware Solution Exchange for Partners page. If you have additional questions, please send an email to vsxalliance@vmware.com.

Where can I read about the VMware Ready program?

To learn more about the VMware Ready program including the various categories under which a product can be certified, please visit the VMware Ready Program page.

Where can I find more information regarding new and upcoming VMware Ready categories?

Visit the VMware Ready page inside Partner Central for the latest information regarding VMware Ready categories. In there you will also be able to download the VMware Ready Program Guide, which contains additional information regarding the program and its requirements.

I’m interested in announcing my partnership with VMware. What options are available?

The TAP program offers press release templates that may be used by our partners to announce their TAP Access and Elite membership status. We do not do joint press releases with TAP members.

I’m interested in announcing that my product(s) is(are) now VMware Ready. What options are available?

The TAP program offers a press release template that may be used by our partners to announce that their product(s) is(are) now VMware Ready. We do not do joint press releases with TAP members.