VMware's current support policies and "How To" guides share best practices for accelerating the problem solving process and enhancing your customer experience. Our downloadable Technical Support Guide covers in detail the support best practices, offerings, lifecycle process and policies.
VMware’s Support Life Cycle begins on the general availability date of the product.
No. VMware’s Support Life Cycle is based on the general availability of a product release and not support offerings.
Yes. VMware’s Support Life Cycle Policy is a worldwide policy. Local laws and market conditions that require deviations from the standard policy will be accommodated through specific support contracts between VMware and its customers.
Yes. VMware’s Support Life Cycle is divided into phases, each offering different levels of support. Phases vary by product in an effort to meet different market needs.
No, the System Compatibility Guide specifies which OEM systems are supported.
Critical bugs are deviations from specified product functionality that cause data corruption, data loss, system crash, or significant customer application down time. A bug is considered critical if it meets the mentioned criteria and there is no work-around that can be implemented.
VMware will post the general availability, end of support and end of technical guidance dates for each of its software releases on the VMware Support web site.