Access to U.S. Citizen / U.S. Soil support exclusively for U.S. Federal customers
- Receive included coverage for eligible products when purchasing from the U.S. Federal price list / GSA schedule through VMware’s authorized Government Dealer.
- Interact with experienced technical support engineers with U.S. citizenship, located on U.S. soil.
- Gain direct access to the dedicated U.S. Federal technical support team through an exclusive 1-800 number.
VMware U.S. Federal Technical Support is provided exclusively to U.S. Federal customers, giving you access to VMware technical support engineers who are physically located in, and are citizens of, the U.S.A. No additional support contract is necessary beyond the Support and Subscription contract that you purchased from the U.S. Federal price list / GSA schedule through VMware’s authorized Government Dealer.
U.S. Federal customers can access this specialized support by calling the exclusive U.S. Federal Support telephone number (1-877-869-2730 or 1-650-846-2060) for assistance with any support issues. This exclusive telephone number is for use by our U.S. Federal customers only.
Our U.S. Federal Technical Support Engineers (TSEs) have the exclusive responsibility of handling all global U.S. Federal government support calls and cases. All U.S. Federal TSEs have Secret Clearance.
Diagnostic information must be cleansed of any classified or sensitive data before being submitted to VMware.
For further details on what products and support offerings are covered by U.S. Federal Technical Support and any limitations, please see the Program Scope tab.