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VMware vSphere Essentials and Essentials Plus provide an all-in-one solution for small offices to virtualize their physical servers to reduce hardware costs while ensuring superior high application availability and data protection.

	Essentials Kit	Essentials Plus Kit
Overview	Server consolidation and centralized management	Server consolidation and business continuity
Product Components
Centralized Management vCenter Standard: Provides large scale management of VMware vSphere deployments for rapid provisioning, monitoring, orchestration, and control of virtual machines. vCenter Foundation: Provides powerful management tools for smaller environments (up to 3 vSphere hosts) looking to rapidly provision, monitor, and control virtual machines. vCenter for Essentials: Provides the same features as vCenter Foundation, integrated with the Essentials and Essentials Plus kits.	vCenter for Essentials	vCenter for Essentials
Included Entitlement	3 servers with up to 2 processors each	3 servers with up to 2 processors each
vRAM Entitlement Amount of vRAM that each license adds to the available pool. vRAM is the amount of virtual memory configured to a virtual machine. (See vSphere 5.0 Pricing and Packaging White Paper) for more information about vRAM.	32GB (192GB total) 144 GB is the maximum vRAM entitlement for Essentials and Essentials Plus kits. No additional vRAM entitlement can be added to Essentials or Essentials Plus kits. If more vRAM is required then an upgrade to standard or higher acceleration kit is required.	32GB (192GB total) 144 GB is the maximum vRAM entitlement for Essentials and Essentials Plus kits. No addition vRAM entitlement can be added to Essentials or Essentials Plus kits. If more vRAM is required then an upgrade to standard or higher acceleration kit is required.
vCPU Entitlement The number of virtual CPUs that may be allocated to each VM when using virtual symmetric multiprocessing (vSMP)	8-way	8-way
SUSE Linux Enterprise Server for VMware Qualified purchases of VMware vSphere entitle to free use of enterprise Linux (SUSE Linux Enterprise Server for VMware) as guest OS. This offer includes free subscription to patches & updates of the OS and ability to run unlimited number of virtual machines per vSphere license. For more information about Terms and Conditions use the link at the bottom of this page.
Product Features
Thin Provisioning Reduce storage needs by utilizing dynamic storage that expands to meet the requirements of the virtual machine with no performance degradation.
Update Manager Reduce time spent on routine remediation by automating the tracking, patching and updating of your vSphere hosts, as well as the VM's applications and operating systems.
vStorage APIs for Data Protection Achieve scalable backup without disrupting applications or users by leveraging supported 3rd party backup software that leverages these APIs. Through this integration supported 3rd party backup software can perform centralized VM backups without the disruption and overhead of running backup tasks from inside each virtual machine.
Data Recovery Protect your data through fast agent-less backups to disk, with de-duplication to minimize use of backup disk space.
High Availability Minimize downtime with automated restart of your VMs following physical machine failure.
vMotion Eliminate application downtime from planned server maintenance by migrating running VMs between hosts.
	Only $560.00	Only $5,619.00

"
Quick response, fast reply, professional in depth response and follow up. I haven’t had this kind of quality technical support in years or from anyone else for that matter. Hands down, VMware support simply defines how software support should be provided!" — Ray Panahon, Manager, Technical Operations, ReelzChannel

Support Offerings

VMware offers access to the world's largest virtualization support organization with the most experience supporting critical applications in a virtual infrastructure.

Along with our excellent self-service web-based support resources the following offerings are available:

Production Support

VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization supporting virtual infrastructure products in real-world customer environments.

Production Support Key Benefits

Global, 24x7 support for Severity 1 issues
Fast response times for critical issues
Unlimited number of support requests
Remote Support
Online access to documentation and technical resources, knowledge base, discussion forums
Product updates and upgrades
Length of Service available for 1, 2 or 3 Years

Production Support Target Response Times

Critical (Severity 1) - 30 minutes or less; 24x7
Major (Severity 2) - 4 business hours
Minor (Severity 3) - 8 business hours
Cosmetic (Severity 4) - 12 business hours

Production Support Business Hours

North America and Latin America - 6 a.m. to 6 p.m. (local time zone)
Alaska, Hawaii - 6 a.m. to 6 p.m. (PST)
South America (NASA) - 6 a.m. to 6 p.m. (EST)
Europe, Middle East, Africa (EMEA) - 7 a.m. to 7 p.m. (GMT)
Asia, Pacific Rim, Japan (APJ) - 8:30 a.m. to 8:30 p.m. (Singapore Time)
Australia/New Zealand - 7 a.m. to 7 p.m. (Sydney AET)

Basic Support

VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region.

Basic Support Key Benefits

Global, 12x5 access to support
Unlimited number of support requests
Remote Support
Online access to documentation and technical resources, knowledge base, discussion forums
Product updates and upgrades
Length of Service available for 1, 2 or 3 Years