Horizon View Business Process Desktop
Cut Costs and Improve Agent Productivity with a Unified Contact Center IT Architecture
Simplify contact center desktop infrastructure by integrating with VOIP-based softphones from leading vendors like Avaya, Cisco and Mitel Communications. Achieve seamless integration with existing call control managers such as Cisco’s Call Manager and Mitel’s Unified Communication Director without the need for expensive upgrades. Reduce operational expenses associated with managing phones and PCs by up to 50% by centrally managing users from the datacenter. And improve access to customers 24/7/365 to ensure the highest levels of service even in the event of a disaster by allowing agents to log in from anywhere.