Assistance with SpringSource Application Development
- Support for application development phase
- Unlimited number of support requests
- Remote support
Overview
Developer Support provides you with assistance during the development phase of applications. VMware will provide guidance on the use of the SpringSource software and will answer “how-to” questions on the use of the software. Developer Support also includes assistance with application configuration. VMware will provide assistance with performance tuning unless application code review is required to accomplish such assistance. Developer Support does not include support for the application itself.
Next Steps
| Feature | Developer Support |
|---|---|
| Hours of Operation | 12 Hours/Day
Monday–Friday |
| Length of Service | 1 Year |
| Product Updates | No |
| Product Upgrades | No |
| Products Supported | SpringSource Software:
|
| Method of Access | Telephone/Web* |
| Response Method | Telephone/Web* |
| Remote Support | Yes |
| Max Number of Support Administrators per Contract | 1 Named Contact |
| Number of Support Requests | Unlimited |
| Target Response Times - All Severities | 1 Business Day |
*Hours of operation for Developer Support are from 6am to 6pm local time.
Additional Information
Purchase information can be found by dialing one of VMware's toll free numbers and choosing the Sales Option or contacting one of our resellers. Additional information about our support policies and offerings can be found in our Technical Support Guide.
