Support Contract FAQs
Why don't all of my support contracts appear in list? Some are missing.
You must be listed either as Super User (SU) or Procurement Contact (PC) to see the support contract and support contract history. You also need to make sure you have chosen the correct account from the dropdown at the top of the page. Ask your SU to add the View All Orders & Support Contracts permission to your account if you need to view support contracts.
Can I renew my support contract online?
Every SU or PC and users with the View All Orders & Support Contracts permission can request a renewal quote in My VMware. For more information, see Requesting a support contract renewal quote in My VMware
How can I view my support contract history?
To view your support contract history, log into My VMware and choose Account > Support Contract History from the top menu.
I'm unable to update my Business Critical Support (BCS) and Mission Critical Support (MCS) contracts.
For questions about BCS or MCS , contact your VMware BCS or MCS representative.
My phone number/contact information is listed incorrectly. How do I request updates to this information?
For information on updating your profile information, see My VMware Profile.
Some orders are missing or I'm unable to view an order's details.
You need to be a Super User (SU) or Procurement Contact (PC) to see the support contract and support contract history. Make sure you choose the correct account from the dropdown at the top of the page. Contact your SU for the View All Orders & Support Contracts permission, which allows you to view support contracts. For more information about missing licenses, see Missing licenses in your My VMware account.
I have so many support contracts that it is hard to find the one I need to manage.
If you know the Contract ID you want to manage, you can narrow down the list applying filters.
What is a Support and Subscription (SnS) credit?
The extension credit is given when you upgrade a product before the original support contract has expired. In such cases, the unused portion of the original contract is prorated and credited in days to the Support contract attached to your new product.