Create a Support Request

To create a new support request or check on the status of your existing request please sign-in to your account through the MyVMware portal.

Support Offerings

Along with our comprehensive web-based support resources such as the Knowledge Base and VMware Communities, the following support offerings are available:

Complimentary Support

Email support for VMware Fusion and VMware Fusion Professional is offered for 18 months after product registration or until product end of life. Submit support requests either online or via phone; responses are targeted within one business day.

Per Incident Support

Purchase support as you need it for VMware Fusion and VMware Fusion Professional. Individual incident support is conveniently sold in 1, 3 or 5 incident packs. Submit support requests either online or via phone; responses are targeted within one business day.

Basic Support

VMware Basic Support offers VMware Fusion Professional customers access to our global support centers, 12 hours a day, 5 days a week, including unlimited support requests and subscription services for 1 or 3 year periods.
Please note that a minimum of 10 Fusion Professional licences are required to purchase Basic Support.

Production Support

VMware Production Support offers VMware Fusion Professional customers access to our global support centers, 24 hours a day, 7 days a week for Severity 1 issues, including unlimited support requests and subscription services for 1 or 3 year periods.

Please note that a minimum of 10 Fusion Professional licences are required to purchase Production Support.

Support FAQs

Support Eligibility VMware Fusion VMware Fusion Professional
Complimentary email support for up to 18 months
Eligible for Per Incident Support
Eligible for Basic or Production Support
(Minimum of 10 licenses required)

When does my complimentary support start?

Registration takes place automatically if you purchase your product from the VMware Online store. If you purchased from a reseller, you need to register your license in My VMware. Please consult this KB article for detailed instructions on license key registration.

What is the Desktop Software Lifecycle Policy?

VMware Fusion follows the Desktop Software Lifecycle Policy which dictates how long a product release will be supported by VMware.

What type of technical support help can I get if I am evaluating VMware Fusion?

Evaluation users can get help through the VMware Fusion Community. Evaluation users are not eligible for complimentary email support.

How do I get support for the McAfee Anti-Virus Plus version included with VMware Fusion?

Your complimentary license has a full support entitlement from McAfee. Please contact McAfee for support.