VMware Fusion and Fusion Pro FAQs
Create a Support Request
To create a new support request or check on the status of an existing request please sign on to your account through the MyVMware portal.
Email installation support for VMware Fusion and VMware Fusion Pro is valid for 18 months from product registration or until the end of General Support of the applicable version of the product, whichever comes first. Submit support requests either online or via phone; responses are
targeted within one business day.
Learn more about Complimentary Support
Purchase support as you need it for VMware Fusion and VMware Fusion Pro. Individual incident support is conveniently sold in 1, 3 or 5 incident packs. Submit support requests either online or via phone; responses are targeted
within one business day.
Learn more about Per Incident Support
With a minimum quantity of 10 VMware Fusion Pro licenses, VMware Production Support provides access to our global support centers, 24 hours a day, 7 days a week for Severity 1 issues, including unlimited support requests and subscription services for 1 or 3 year periods.
Learn more about Production Support
|Support Eligibility||VMware Fusion||VMware Fusion Pro|
Complimentary email support for up to 18 months
Eligible for Per Incident Support
Eligible for Basic or Production Support
(Minimum of 10 licenses required)
When does complimentary support start?
Complimentary support starts when your VMware Fusion license is registered. Registration takes place automatically if you purchase your product from the VMware Online store. If you purchased from a reseller, you need to register your license in My VMware. Please consult this KB article for detailed instructions on license key registration.
How long does complimentary support last?
Complimentary support for VMware Fusion is valid for a period of 18 months from the registration date or until the end of General Support of the applicable Fusion version, whichever comes first.
Can I use a support incident for both Fusion 6.x and 7.x?
Yes, you can purchase support incidents and open a support request for any product version that is still officially supported by VMware. See our General Support Lifecycle Policy for guidance on how long VMware supports older releases and our Personal Desktop Lifecycle Policy for guidance on more recent versions of Fusion.
What is the support period for VMware Fusion?
What type of technical support help can I get if I am evaluating VMware Fusion?
Evaluation users can get help through the VMware Fusion Community. Evaluation users are not eligible for complimentary email support.
Are there any free Fusion support resources available from VMware?
VMware provides a number of self-help and community supported resources including:
- Fusion Documentation – product documentation and manuals
- Knowledge Base – troubleshooting information
- Community Forum – users can share their information and experiences with others (registration required)
- User Groups (VMUGs) – live, local gatherings of VMware users
- Also, customers are eligible for complimentary installation support for up to 18 months following product registration.
How do I get support for the McAfee Anti-Virus Plus version included with VMware Fusion?
Your complimentary license has a full support entitlement from McAfee. Please contact McAfee for support.