Fusion Support Center FAQs
Could I qualify for a free upgrade?
Customers who have purchased VMware Fusion 5 from August 1 through September 30, 2013 are covered by the Technology Guarantee Program for VMware Fusion and are eligible for a complimentary electronic upgrade to VMware Fusion 6:
- If you purchased VMware Fusion 5 electronically from VMware or a VMware reseller during this time period, you will automatically receive your new VMware Fusion 6 license key(s) via email before September 30, 2013. No further action is required to receive your upgrade.
- If you purchased a VMware Fusion 5 retail box through a VMware Reseller during this time period you will need to submit your license key(s) and proof of purchase online by October 31, 2013. Please allow up to 30 days from submission to receive your complimentary electronic upgrade to VMware Fusion 6.
- If you purchased VMware Fusion 5 during this time period, you are eligible for a complimentary electronic upgrade to VMware Fusion 6.
- If you purchased VMware Fusion 5 Professional during this time period, you are eligible for a complimentary electronic upgrade to VMware Fusion 6 Professional.
If you would like to try VMware Fusion 6 right away, you can download and install VMware Fusion 6. Upon installation, a 30-day license key will automatically be created and installed. When you receive your permanent Fusion 6 license key, replace the 30-day license key with the permanent license key by accessing the License menu in the product.
What if I purchased VMware Fusion 5 before August 1, 2013?
Customers who purchased VMware Fusion 5 before August 1, 2013 are not eligible for a complimentary upgrade to VMware Fusion 6 and need to purchase an upgrade to Fusion 6 or Fusion 6 Professional to fully enjoy the benefits of the latest version of the product.
Who is eligible to upgrade to VMware Fusion 6 and Fusion 6 Professional?
Please consult the table below to check your eligibility to purchase an upgrade on the VMware Online Store.
|Currently Licensed Product||Eligible for Paid Upgrade to Fusion 6||Eligible for Paid Upgrade to Fusion 6 Professional|
|Fusion 5.x Professional||
|Parallels Desktop 7 or 8||
I have an active SNS contract for VMware Fusion, when can I expect to receive the new version?
Customers with an active support contract are eligible to upgrade to VMware Fusion 6 on the My VMware portal. Follow the instructions provided in this KB article.
After upgrading your license key(s), you can download VMware Fusion 6 software from the Fusion Download page.
Upgrades will be available on the My VMware portal shortly after VMware Fusion 6 is publicly available. All VMware Fusion license keys with active support and subscription contracts with an end date on or after September 4, 2013 are eligible for an upgrade.
I participated in the Technology Preview 2013 program, should I uninstall the Technology Preview software before installing the final release?
Yes, you should first uninstall the Technology Preview version using the included Uninstall VMware Fusion function before upgrading to the final released version.
Will I lose all the virtual machines I created with the Technology Preview version?
No. When you uninstall the Technology Preview version and install the final released version of VMware Fusion, virtual machines created using the Technology Preview will remain intact.
How do I check which version of VMware Fusion I am running?
From the VMware Fusion menu, select About VMware Fusion, and the version and build number will be displayed in the "about" box.
How do I license my copy of VMware Fusion?
To license VMware Fusion, simply enter a purchased license key during product installation in the license key field. Alternatively, you can enter your serial / license key from the "VMware Fusion" drop down menu in the product. Choose "License" in the drop down menu, enter the serial / license key and choose "OK."
Complimentary email support is activated as soon as your VMware Fusion license key is registered. If you purchased the product from the VMware Online store, your license key is automatically registered. If you purchased VMware Fusion as a boxed product or from a reseller, you need to manually register your license key in My VMware. Please consult this KB article for detailed instructions on license key registration.
How do I register my copy of VMware Fusion with VMware?
If you purchased the product from the VMware Online store, your license key is automatically registered. If you purchased from a reseller, you need to manually register your license key in My VMware. Please consult this KB article for detailed instructions on license key registration.
Where can I find my serial/license key in VMware Fusion?
If you purchased VMware Fusion directly from VMware (Direct Sales or Online Store) or have already registered your purchased product with VMware, you can find your serial / license key by looking it up in the My VMware portal.
- Log into the My VMware portal using your VMware.com account credentials
- Select the License Keys option in Quick Links on the left hand side or from the drop down menu under Accounts
If you already entered your serial / license key upon software installation, you can see your key from the VMware Fusion drop down menu in the product. Choose License in the drop down menu. The serial / license key will be displayed in the software licensing dialog.
What does a VMware Fusion serial / license key look like?
The VMware Fusion Activation Code is a 25-character alpha-numeric code.
- Example: AALYG-20HVE-WHQ13-67MUP-XVMF3
Can I use a single license on more than one Mac?
VMware Fusion for personal use:
You may install and use VMware Fusion for personal, non-commercial use on any Apple-branded products running Mac OS X ("Mac Computer") that you own or control.
VMware Fusion for commercial use:
If you are a commercial enterprise or educational institution, you may install and use the Software on a number of Apple-branded products running Mac OS X ("Mac Computer") that you own or control equal to the number of licenses purchased. Installing and using the Software on multiple Mac Computers with a single license is prohibited even if the computers are not running the Software concurrently.
You can review the End User License Agreement(s) from this page: www.vmware.com/download/eula/
I am getting an error when trying to register my license with VMware.
Problems with registration can be caused by several factors. First, double- check your serial / license key for typographical errors. All characters that look like a "0" are a numeric "zero" and not the letter "O".
Verify that the code you are trying to register is a VMware Fusion serial number. It should be a 25-character alpha-numeric code (example: AALYG-20HVE-WHQ13-67MUP-XVMF3).
If you continue to have difficulty, please file a licensing support request from the Get Support page.