Southwest Airlines Customer Story
How VMware Helped Southwest Airlines
When the VMware team arrived at SWA the dual challenges of infrastructure and application development, and how the two were intimately tied together required a complete redesign of the way IT built critical applications, such as southwest.com (one of the largest sites in the travel industry. Over 80% of Southwest's passenger revenues are booked via southwest.com, so all applications had to be delivered through an infrastructure that could easily scale the globe while maintaining their legendary customer service standards.
VMware was able to seamlessly integrate into Southwest's infrastructure. VMware provided performance and scale to expand the company's IT objectives of enhancing southwest.com, rolling out new employee tools, launching a new mobile platform and providing a quick transition of operations from the recently acquired AirTran Airways. Thanks to VMware's immediate response and turnaround from customer support, engineering and product teams, and Southwest's team, this was all accomplished without a glitch to Southwest's 39-straight years of profitability.
|Southwest Airlines Fast Facts|
|EMPLOYEES||37,000 worldwide (enterprise)|