VMware vCenter™ Support Assistant™ is a FREE plugin for vCenter Server that provides an easy-to-use, secure, one-stop shop BOTH for creating and managing service requests AND generating and uploading logs.
Free Plugin for Creating, Managing Support Requests and Uploading Logs
VMware vCenter Support Assistant is a free, downloadable plug-in for vCenter Server. It provides an easy-to-use, secure, one-stop shop BOTH for creating and managing service requests AND generating and uploading logs. It also includes a VMware Knowledge Base search capability, which enables customers to resolve common issues more rapidly.
Support Assistant helps gather more of the information up front that VMware Technical Support finds useful. By minimizing further data requests from VMware Technical Support, vCenter Support Assistant can help reduce time to resolution and, in turn, minimize system downtime.
Customers can use Support Assistant to open Support Requests for any VMware product with a support entitlement. Logs can only be generated from VMware vSphere hosts and vCenter Servers.
vCenter Support Assistant allows you to perform the following operations:
- Create new Support Requests
- View / modify existing Support Requests
- Generate and upload log bundle data, either as part of a new Support Request or added to an existing Support Request
- Upload other attachments that could aid TSEs, eg screenshots
Get started. Download now!