Now you can focus on your core business by simplifying and automating routine IT management tasks with VMware Go, an IT administrator’s Intelligent Control Center in the Cloud.
To access the enhanced features in VMware Go, upgrade to VMware Go Pro. VMware Go Pro makes it easy for small and mid-size businesses to manage their entire IT infrastructure by providing a "single pane of glass" for managing physical and virtual assets.
To access the enhanced features in VMware Go, upgrade to VMware Go Pro. VMware Go Pro makes it easy for small and mid-size businesses to manage their entire IT infrastructure by providing a "single pane of glass" for managing physical and virtual assets.
- Compare VMware Go Editions
- Read about the importance of patching 3rd-party applications like Mozilla Firefox, Google Chrome, and more.
- Learn more at go.vmware.com
- Log into VMware Go
Questions?
1-877-486-9273
Technical Support Offerings for VMware Go & VMware Go Pro
VMware Go has no formal technical support offering. We highly recommend that you take advantage of documentation from within the product, and the VMware Go discussion forum—complimentary resources that may lead directly to the answers needed.
VMware Go Pro subscribers are eligible for SaaS Basic support, as further described below.
| Feature |
VMware Go Pro
|
|---|---|
| How to Purchase | Support is included with paid annual web-based service fee |
| Business Hours of Operation | Monday - Friday
7 a.m. to 7 p.m. (CST/CDT), except holidays Support is in English only. |
| Problem Reporting Method | Phone or Support request filing from within the VMware Go Pro product |
| Response Method | Phone/Email |
| Remote Support | Yes |
| Discussion Forum | VMware Go Discussion Forum |
| Target Response Times | SaaS Severity 1: 1 hour or less 24x7
SaaS Severity 2: 4 business hours SaaS Severity 3: 8 business hours SaaS Severity 4: 12 business hours |
| Number of Support Requests | Unlimited |
VMware also offers per incident support, Basic, and Production Support and Subscription contracts for VMware vSphere Hypervisor.
If you require technical support assistance for other VMware product(s), please see VMware’s Support page.
