Gain transparency and control over IT costs, services and quality with VMware IT Business Management (ITBM) suite. By automating previously manual processes and providing a business context to what IT does, you will move from a technology orientation to a service broker orientation with an IT portfolio of services aligned with business needs. With benchmarks providing objective evidence of where IT is today, where IT could be and illuminating the path to where IT wants to be – ITBM provides the fact-based approach you need to minimize the cost of IT while maximizing competitive advantage so CIO’s and IT executives can run IT like a business.
Gartner Research: Using IT Financial Management to improve Business Results
VMware IT Business Management Suite Modules and Features
The VMware IT Business Management Suite is available as a SaaS-based offering or on-premise offering with functionality in the following areas:
IT Financial Management
VMware IT Finance Manager automates the processes required to provide cost transparency into the business of IT. ITFM provides IT costing, IT demand management, IT forecasting and planning, IT showback, IT chargeback, what-if scenarios and IT cost optimization as an independently available core element of the IT Business Management Suite. ITFM also supports the display, comparison and what-if analysis using IT Benchmarking data so you can model existing cost advantages and future cost savings. ITFM puts mapping your journey to your future with clear justifications within reach.
Key Capabilities
- View and analyze TCO and unit costs along with their breakdowns and trends for all IT services
- Identify and show the top spenders and consumers of all IT services
- Analyze key IT efficiency ratios and compare to industry benchmarks
- Track actual versus planned and forecasted to capture variances
- Prepare a Bill of IT covering who consumed what IT services and resources
- Spot such ongoing potential cost saving strategies as potential for virtualization, consolidation, retirement or refresh, SLA reduction, and tiering
Sample of Out-of-the-Box Reports and Dashboards
- CIO Dashboard showing spend, variances and consumers of IT
- Cost Model and Allocation views
- TCO and unit cost by services
- Industry benchmark versus unit cost by services
- TCO trend by service
- Unit cost trend by services
- Usage trend by service
IT Benchmarking
VMware IT Benchmarking provides the objective evidence to assess how your cost structures stack up against your peers. Identify where you are doing well and where opportunities lie to improve across eighteen towers or domaines, twenty industries and four geographies. VMware benchmark data enables you to discover where you stand and where you could to better align IT capabilities and costs with enterprise goals and run IT more like a business. IT Benchmarking is available as a stand alone service via services engagements with VMware and select partners and benchmarking data can be viewed and analyzed within VMware IT Business Management Suite and VMware IT Finance Manager.
Key capabilities:
- 3500+ comparative benchmark measurements across 20 industries, 18 Towers and 4 geographies
- Benchmarks cover items like hardware, software, infrastructure, personnel, applications, IT structure, costs and more
- Information is current – all data is less than 18 months old
- Data can show relative differences (and similarities) with your peers and decile performers
Out-of-the-box reports enable you to:
- See your performance and spend relative to others
- Discover potential cost savings and where you can most easily improve
- Gain insights to drive IT investment and run IT more like a business
- Better assess outsourcing decisions with comparison data
- Understand your costs, performance, and quality of service relative to others
- Identify strategic alignment gaps
IT Quality Management
VMware IT Service Level Manager and Vendor Manager enable you to set, track, report, and analyze IT performance and value measures for all your services, vendors, and customers, as well as perform root cause and business impact analysis. Detailed service level information is critical to assess differences between IT services, as often the difference is in availability metrics buried deep enough that no one seems to notice until a problem happens. Third parties offering lower cost services that seem comparable – may or may not actually be comparable. By providing a control mechanism for vendor agreements you can proactively govern contractual commitments and compare different vendors and options to find the most cost/value effective solution for your company. Included with VMware IT Business Management Suite, VMware IT Service Level Manager and Vendor Manager offer:
Key Capabilities
- Visually define,collect and manage service levels and operational compliance/ quality metrics in the context of IT services
- Create and manage workflows to orchestrate, track, and approve agreements, commitments, sign-offs and capture auditable adjustments
- Alert when an SLA, OLA, KPI, or UC commitment is in danger of being missed
- Publish monthly service reports and booklets covering performance along with root cause and business impact reports to identify remedial action
- Automatically track, validate and manage vendor invoices on an ongoing basis against contract terms, actual spending, and service performance/value metrics
Sample Out-of-the-Box Reports
- Top 5 breaches by performance, top 5 KPIs, year-to-date credits, and more with views by vendor and SLA
- SLA compliance and KPI forecasting reports
- Balanced scorecard showing risk, performance, contract issues, and charges
- Credit and Earnback reports summarizing specific SLAs
- Forecasting reports covering KPI performance, credits, and earnbacks
- Audit reports for vendor managers to review and manage vendor results
