Gain transparency and control over IT costs, services and quality with VMware IT Business Management (ITBM) suite. By automating previously manual processes and providing a business context to what IT does, you will move from a technology orientation to a service broker orientation with an IT portfolio of services aligned with business needs. With benchmarks providing objective evidence of where IT is today, where IT could be and illuminating the path to where IT wants to be – ITBM provides the fact-based approach you need to minimize the cost of IT while maximizing competitive advantage so CIO’s and IT executives can run IT like a business.
Gartner Research: Using IT Financial Management to improve Business Results
VMware IT Business Management Resources
Watch these detailed product demos to gain insight into how easy it is for IT professionals, IT finance, and business stakeholders get visibility into IT costs. Check out detailed screenshots of the product below.
Introduction to VMware ITBM
Gain control of service performance, cost and vendors to successfully run IT as a business.Optimize and Communicate IT Value
Automate IT transparency to communicate and optimize IT value in business terms with IT Business Management.
Collateral
IT Unit Cost and TCO
Understand total cost and unit cost of IT services to predict and control them.
Building Your Cost Models
A Cost Model is used to ensure all of your cost drivers are included when calculating the service TCO giving you the insight to understand, manage and optimize your IT costs.
Comparing to Benchmarks
Continuously compare your IT costs to industry benchmarks and highlights where you are out of line.
Identifying IT Cost Optimization
Identifying IT Cost Optimization Opportunities Optimize your IT costs with insight and knowledge.
Bill of IT (Chargeback)
With detailed breakdown of the price for IT, business units can understand the link between their consumption and IT costs to predict and, ultimately, influence them.
CIO Decision Center
Make better strategic decisions with insight and knowledge.
Building Your Budget
Capture and control demand planning, budgeting and re-forecasting of IT costs.
Managing IT Value Using SLAs
Utilize controls to manage IT value using Service Level Agreements.
Managing Your Cloud and Vendors
Enable complete visibility and control over the cloud and outsourcing vendors.
IT Cost Model GUI
ITBM’s out-of-the-box cost model expedites the allocation of IT service costs from General Ledger to Business Unit.
CIO Dashboard
The CIO Dashboard provides a high-level summary of the cost, quality, and value of IT services.
Datacenter Hardware Allocations
Cost Drivers and Cost Allocations are easily defined with ITBM’s Cost Model GUI.
Quick Link View of Hardware Allocations
Cost Model Quick-Links visually illustrate how IT costs are allocated.
IT Service Level Management
Service Level Agreement List
Service Level Agreements can be formally defined and managed with ITBM’s SLM Module.
SLA Ticket Volume, Response Time, Resolution Time Report.
Interfaces to helpdesk ticketing and monitoring systems automate the collection of IT service quality metrics.
SLA Business Rule - Call Answering Time
Business Rules define and monitor Service Level Objectives for daily compliance tracking.
IT Budgeting
CIO Dashboard – Analysis, Performance, Spending
CIO Dashboards provide YTD Actual vs. Budgeted amounts for tracking and forecasting.
Budgeting Worksheet for Specific Service
Use budget worksheets to manage individual service component costs.
CIO Dashboard – Cost vs. Budget Trend
Track monthly costs compared to budgeted amounts for each cost object, service, or business unit.
Budgeting Worksheet by Business Unit and IT Services
Use budget worksheets to track and forecast IT service costs by business unit.
IT Showback & Chargeback
IT Statement Analysis and Recommendations
The Statement of IT provides detailed analysis of IT costs by business unit for showback/chargeback.
Report Distribution Scheduling
IT statements can be distributed automatically for immediate showback/chargeback capabilities.
Cost Drivers, Distribution and Breakdown
IT statement reports list cost drivers and cost distributions for each service and business unit.
IT Statement Cost Summary and Compliance
Monthly reports can be used to manage IT costs and service level compliance for IT Customers.
IT Service Portfolio Management
Business Services Portfolio Screen
Service Catalogs can be created and published for centralized management and automated self-service requests.
List of Business Services in the Portfolio (partial list)
A full list of business services can be created and maintained in the ITBM Service Portfolio.
Service Catalog Item Customer Support Services (Laptop)
IT business customers can browse, select, and purchase IT services and/or service components from the service catalog.
Business Services: Service Cart
Service subscriptions can be managed for each customer to track cost, performance, and service quality.
IT Cost Analysis and Optimization
IT Cost Center Analysis
Cost analysis dashboards and reports track Actual Cost Trends vs. Budget.
Top 5 Budget Overrun Cost Group
IT can easily track monthly expenses and prevent Budget Overrun.
IT Cost Allocations Group Summary
Detailed cost breakdowns account for IT spending.
Capex/Opex Cost Trend
Capex vs. Opex Trend Summary allows IT to optimize costs by category.
