VMware vCenter CapacityIQ: Virtualization Capacity Planning

VMware

With the launch of the VMware vCenter Operations Management Suite and vCenter Operations Manager 5.0, capacity management functionality previously offered in vCenter CapacityIQ has been fully integrated with vCenter Operations Manager.

VMware has announced the end of availability (“EOA”) of vCenter CapacityIQ for sale as a standalone product effective January 24, 2012. VMware will continue to offer technical support and maintenance services for vCenter CapacityIQ through December 1, 2012, in line with our General Support Policy: www.vmware.com/support.

If you already own VMware vCenter CapacityIQ:

Read customer announcement in KB Article
Read General FAQ below
Visit the vCenter CapacityIQ support community
Download vCenter CapacityIQ technical documentation
Contact Support

For additional questions, please contact your VMware or VMware Reseller representative.

VMware vCenter CapacityIQ End of Availability

Why is VMware discontinuing sales of vCenter CapacityIQ?

As dynamic virtual and cloud infrastructure requires an integrated approach to performance, capacity and configuration management, VMware is offering these capabilities in a single solution called the vCenter Operations Management Suite.

vCenter Operations incorporates the capacity management features of vCenter CapacityIQ and offers many additional capabilities and enhancements over the standalone product. In an effort to simplify and streamline our product portfolio, VMware has decided to discontinue sales of vCenter CapacityIQ as a standalone product.

What is the migration path for customers who own vCenter CapacityIQ licenses?

Existing vCenter CapacityIQ customers who are currently under a Support and Subscription (SnS) contract are entitled to upgrade to vCenter Operations Advanced Edition free of charge.

How are capacity management features implemented in vCenter Operations Manager?

Many of the views, menus and reporting features previously available in vCenter CapacityIQ will look and feel the same in vCenter Operations Manager which will minimize the learning curve. Please read the vCenter Operations Manager documentation for a detailed list of changes and enhancements.

When is the last day customers can purchase vCenter CapacityIQ licenses?

vCenter CapacityIQ will no longer be available for sale as of January 24, 2012. After that, customers can purchase equivalent capacity management functionality in the vCenter Operations Management Suite Advanced version and above.

When will support and subscription services for standalone instances of vCenter CapacityIQ end?

Customers will be able to get telephone and internet support for vCenter CapacityIQ until their current contract expires or until December 1, 2012, whichever is earlier. VMware will not be developing new patches or maintenance releases for vCenter CapacityIQ after December 1, 2012. Therefore, if customers experience an issue with vCenter CapacityIQ, and a patch is not produced prior to December 1, 2012, customers may be asked to upgrade to vCenter Operations Management Suite Advanced per the entitlement policy.

How do upgrade from vCenter CapacityIQ to vCenter Operations Manager?

VMware vCenter Operations Manager 5.0 provides a migration path for vCenter CapacityIQ. You can import data previously collected with vCenter CapacityIQ in vCenter Operations. Please read the vCenter Operations Manager documentation for more details.

How do I convert my licenses from vCenter CapacityIQ licenses to vCenter Operations Manager?

Customers on CapacityIQ who are under a SnS contract will be entitled to vCenter Operations. Should you have any questions, please contact Support to find out the details on how to migrate.

Will maintenance patches and minor releases continue to be released for vCenter CapacityIQ?

VMware will provide patches and maintenance releases for customers who are under a SnS contract until the end-of-support date, December 1, 2012.

Will professional services and education services continue to be offered for vCenter CapacityIQ?

No, all service offerings for vCenter CapacityIQ will be discontinued following the end-of-availability. In some instances, these services may be replaced by equivalent services for the vCenter Operations Management Suite.

If I have a Support and Subscription (SnS) contract that terminates beyond the end-of-support date, am I entitled to a refund?

No. VMware will continue to support vCenter CapacityIQ through the term of the customer’s SnS contract or End of General Support on December 1, 2012, whichever comes first. After that, support requests should be filed for vCenter Operations Management Suite Advanced Edition, which existing customers are encouraged to upgrade to per the entitlement policy.

Will vCenter CapacityIQ continue to operate even after the end-of-support date is passed?

Yes, the product will continue to function but VMware will not provide access to support services, patches or maintenance releases.

Will there be any pricing changes to existing SnS contracts for vCenter CapacityIQ?

Upon SnS renewal, customers who take advantage of the upgrade offer to vCenter Operations Management Suite Advanced Edition can renew SnS contracts based on the then current price for vCenter Operations Management Suite Advanced Edition. SnS costs will not change prior to the renewal of an SnS contract.

Where can I find support resources for vCenter CapacityIQ?