VMware

Leverage the power of virtualization by fully utilizing existing IT resources to deploy new applications, improve availability and ensure business continuity. Dramatically reduce capital and operating costs while increasing IT staff efficiency with VMware vSphere, the most trusted and reliable virtualization platform in the industry. VMware vSphere delivers Always On IT to small businesses, bringing the high availability, performance and reliability of the VMware platform together with cost-effective packages designed for small IT environments.

Support Resources

VMware offers a number of self-service web-based support resources to assist you.

Knowledge Base

Support Offerings

Platinum or Gold support contracts are available for all VMware vSphere product bundles with the exception of VMware vSphere Essentials. Per incident support can be purchased in convenient 1, 3 or 5 incident packs to support VMware vSphere Essentials.

Platinum

Global support available 24x7 for your production environments where fast response times for critical issues are required. Includes product updates and upgrades.  Learn more about platinum support.


Gold

Support for non-critical applications and platforms that require support during normal business hours only. Includes product updates and upgrades.


Per Incident

Purchase support as you need it. Individual incident support is conveniently sold in 1, 3 or 5 incident packs. Submit support requests via phone or online; responses are targeted within one business day.

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