Assess the Solution
- Understand your end-user expectations – Gather baseline performance statistics of your end-user environment. Identify the set of statistics that are important to the population identified. Application launch time, log-in times and accessibility are important to benchmark against to show improvement.
- Understand your current environment – This assessment runs across various components of technology infrastructure and the internal IT skillset for project readiness. Once the assessment is complete, you will be able to better design an operational prototype, identify technology and skills gaps, and uncover risks.
Conduct a Pilot
Consider the requirements and expectations of the technology and the business and end users. Environment testing and tuning are essential when simulating the behavior of end-user desktops in the real world.
- Refine the prototype – During the pilot phase, monitor the environment performance, gather feedback from your pilot users and adjust the architectural elements needed to deliver the desired performance.
- Define metrics – Identify the metrics that the solution will impact, ranging from CapEx to OpEx to end-user productivity measurements, and start tracking once you move from pilot to production. This sets a framework for reporting on the solution value.
Deploy to Production
Continue to monitor and tune the environment for scale. Educate users on the change and leverage pilot end-users as evangelists and experts in the organization.
- Operationalize the new architecture – Once deployed, this new design should transition to operational teams for support, monitoring and tuning to deliver optimized performance. Revise IT processes for the virtual desktop model to maintain efficiencies through production.
- Report value – Gather previously identified metrics and share them within the organization to demonstrate value. Leverage the reported value to justify investments for future innovation.