VMware Technical Account Manager Services help you realize business value from your IT transformation. TAMs enable you to best leverage VMware technology, find new ways to further support transformation and optimize your environment over time. Three tiers of TAM services span a range of organizational breadth, and technical and operational complexity:
- Dedicated Enterprise Technical Account Manager
- Enterprise Technical Account Manager
- Technical Account Manager
Which TAM Service is right for you?
Learn more about VMware TAM Service offerings to see which one is right for you.
- Contact VMware Sales to confirm which TAM service is right for you.
" Our TAM is absolutely essential to our success. He constantly delivers technical expertise, experience we couldn't get anywhere else and a long-term vision for our infrastructure. Those skills, along with empathy and honesty, make him a trusted and valuable part of our team."
Max Walker, Solution Architect
| Service Activities
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TAM | Enterprise TAM | Dedicated Enterprise TAM |
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| 12 month engagement | 1 day per week.
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2 ½ days per week.
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5 days per week. Dedicated |
| Customer Advocacy
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| Proactive focal point into VMware to address business/technical hurdles |
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| Coordination of product management and engineering meetings |
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| Advocate for prioritization of feature requests into release cycle |
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| Invitation to join VMware Customer Council
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| Operational Risk Mitigation | |||
| Coordination of VMware issue management, escalation and resolution |
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| PSO credit management & license usage optimization |
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| Best Practices and Education | |||
| Health-check of virtualized environment | One Cluster of up to eight hosts (once a year) | Two Clusters of up to eight hosts (once a year) | Four Clusters of up to eight hosts (once a year) |
| Software lifecycle review | Once a year | Quarterly | |
| Technology education enablement (deep dive sessions, customer briefings) |
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| TAM customer roundtables |
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| Cross-vendor integration and best practices |
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| Team training assessment and planning
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| Special Access Programs (*Require NDA) | |||
| Early access (alpha/beta) products |
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| Early access in-depth coordination and subject matter deep dive (alpha/beta) |
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| Invitation to exclusive TAM customer events (e.g., TAM Day @ VMworld ) |
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| Insight and Planning | |||
| Annual TAM assessment report |
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| Regional virtualization strategy—plan and align |
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| Analytics & Measurement | |||
| TAM program customer analytics report (made "anonymous") |
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| TAM Business Review
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Bi-Annual | Quarterly | Quarterly |
| Define Internal customer success metrics for the business |
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| Customized industry analytics and benchmarking report |
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| Prescriptive roadmap to maximize ROI on VMware investment |
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| Annual TCO/ROI-realized value report and carbon emissions savings |
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| Enterprise-wide business architecture alignment |
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| Enterprise-wide strategy–manage execution roadmap |
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| Enterprise-wide strategy—plan and align |
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| Enterprise-wide program management |
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