"
Our TAM is absolutely essential to our success. He constantly delivers technical expertise, experience we couldn?t get anywhere else and a long-term vision for our infrastructure. Those skills, along with empathy and honesty, make him a trusted and valuable part of our team."
Max Walker, Solution Architect
VMware Technical Account Manager Services provide cross-functional advisors and customer advocates, backed by the full resources of the VMware organization, who partner with customers to help realize their success with VMware solutions, accelerate their return on VMware investments and mitigate risk. VMware offers three unique Technical Account Manager Services to address a range of customer needs in terms of scope and focus:
- VMware Technical Account Manager
- VMware Strategic Technical Account Manager
- VMware Dedicated, Strategic Technical Account Manager
Which TAM Service is right for you?
Learn more about VMware TAM Service offerings to see which one is right for you.
| Feature |
TAM |
S-TAM |
Dedicated S-TAM |
| Service Time Alotted |
One day per week |
Two & one half days per week |
Five days per week |
| Focus Area |
- Regular meetings with stakeholders to review goals, challenges and current implementation plan to ensure TAM and customer alignment
- Issue management coordination, escalation and resolution
|
- Regular meetings with stakeholders to review goals, challenges and current implementation, to ensure STAM and customer alignment
- Assist in defining Internal Success Metrics
- Evaluate and drive standardization of internal processes and best practices
|
- Regular meetings with stakeholders to review goals, challenges and current implementation to ensure VMware and customer alignment
- Interface across multiple lines of business and application owners to ensure unique needs are addressed
- Organizational resource assessment and customized training and education plan for ITaaS transformation
- Assistance in defining Internal Success Metrics
- Evaluate and drive standardization of internal processes and best practices
- Provide centralized visibility and management of virtualization initiatives across multiple lines of business
- Plan annual executive sponsor visit to VMware Briefing Center
- Custom plan for VMworld attendance, executive meetings and lab participation
|
| Customer Advocacy |
- Proactive liaison and focal point into VMware to address business and technical hurdles
- Invitation to exclusive TAM customer events
|
- Proactive liaison and focal point into VMware to address business and technical hurdles and help prioritize customer’s product feature requests
- Expanded interaction with VMware product development resources
- Invitation to exclusive TAM customer events
|
- Proactive liaison and focal point into VMware to address business and technical hurdles
- Partner with VMware’s Product Development teams to prioritize customer’s product feature requests
- Expanded interaction with VMware product development resources
- Leverage VMware Vendor Alliances and partnerships with 3rd party organizations to identify Tier 1 application virtualization requirements for ITaaS and facilitate virtualization initiatives
- Invitation to exclusive TAM customer events
|
| Reports |
- Open TAM issues status reports
- Semi-annual Executive TAM Report
|
- Recurring dashboard reports on open issues and project status
- Quarterly Executive TAM Report
|
- Recurring reports on VMware deployment status
- Quarterly Executive TAM Report
|
| Business Analytics |
|
- Program-wide metrics and trends dashboard for customer benchmarks (unattributed)
- Comparative Industry level virtualization analytics (unattributed)
|
- Program-wide metrics and trends dashboard for customer benchmarks (unattributed)
- Comparative Industry level virtualization analytics (unattributed)
- Annual Realized ROI Review
- Annual Carbon Emissions Savings Review
|
| Knowledge Transfer |
- Product Deep Dives with VMware Experts; NDA Roadmap Presentations on Request
|
- Product Deep Dives with VMware Experts
- Semi-Annual Deep Dive presentation on Specific Product NDA Roadmaps
|
- Product Deep Dives with VMware Experts
- Quarterly or Semi-Annual Deep Dive presentation on Specific Product NDA Roadmaps
|
Solution Brochure
Learn more about how VMware Technical Account Manager Services can help you accelerate your success with VMware Solutions.
Aviva Case Study
VMware Technical Account Manager (TAM) partners with Aviva to create a virtualization roadmap to cut costs, eliminate redundancies and reduce its environmental footprint
