" Our TAM is absolutely essential to our success. He constantly delivers technical expertise, experience we couldn?t get anywhere else and a long-term vision for our infrastructure. Those skills, along with empathy and honesty, make him a trusted and valuable part of our team."
Max Walker, Solution Architect
VMware Technical Account Manager Services provide cross-functional advisors and customer advocates, backed by the full resources of the VMware organization, who partner with customers to help realize their success with VMware solutions, accelerate their return on VMware investments and mitigate risk. VMware offers three unique Technical Account Manager Services to address a range of customer needs in terms of scope and focus:
- VMware Technical Account Manager
- VMware Strategic Technical Account Manager
- VMware Dedicated, Strategic Technical Account Manager
Which TAM Service is right for you?
Learn more about VMware TAM Service offerings to see which one is right for you.
- Download Solution Brief
- Contact VMware Sales to confirm which TAM service is right for you.
VMware Strategic Technical Account Managers
VMware Strategic Technical Account Managers (STAMs) are cross-functional advisors and customer advocates who leverage extensive implementation experience and comprehensive understanding of a customer’s environment to drive on-going success with VMware solutions.
Designed to enable a long-term partnership between VMware and customers to transform their IT organization, the VMware Strategic Technical Account Manager Service is typically leveraged by large enterprise and global organizations that are making wide-scale strategic commitments to the VMware virtualization platform and IT service delivery models.
The VMware Strategic Technical Account Manager accelerates return on investment and mitigates risk by:
- Facilitate architecture validation from VMware and ecosystem partners to help guide and plan deployments
- Serve as extended member of customer team to generate visibility of customer progress with VMware solutions, including implementation status and return on investment
- Serve as customer advocates elevating their needs and concerns across the VMware organization
- Provide customized best practices on expanding IT service delivery infrastructures
- Build executive sponsorship with insight into VMware strategy, comparative customer benchmarks and access to VMware executives
The VMware Strategic Technical Account Manager service includes a part-time resource providing 2 ½ business days of service per week per customer for a 12 month period.
Solution Brochure
Learn more about how VMware Technical Account Manager Services can help you accelerate your success with VMware Solutions.
